When writing reviews I tend to lean on the generous side, I received a discounted price of $300 plus based on paying the 40% off rate. (really I have had better in Central Park for that amount) The hotel lobby was pleasing to the eye in all is grandeur, however, the floor we stayed on (21st) needed some real updating. Long weekend (Thanksgiving) short staffed. Concierge great service and bell hops/door people were attentive and efficient. Front desk tired worked too many long hours.
The furnishings were equivalent to a garage sale. View of crane, thankfully no construction. The carpets were stained, not sure if they were dirty or they were really badly stained and beyond repair. Water pressure/ shower limited and water didn't drain had bath/shower.
No free wifi; business center you need to pay to use and they charge over $1.25 for printing. Really! Let's think about this when you can get free wifi in restaurants in NY you want to continue to nail the consumer!
We were out all day, one night called room service around 11:00 p.m. because we didn't have any glasses in our room, it took two calls and 1/2 hr to get them. We frequently stay in New York usually around Central Park and have stayed at many of the 5 star for a price within that range. There is no way I would pay asking price as posted. Great location but there are many.
Bakery in the lobby-macaroons which I eat weekly, were not up to standard for $2.50. The Bar lounge needs to improve -service and drink quality lacking.
- Official Description (provided by the hotel):
- Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more less
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- Also Known As:
- New York Palace Hotel
- New York City Palace Hotel
- Palace Hotel New York
- Palace Hotel Nyc