We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wonderful” 5 of 5 bubbles
Review of Lotte New York Palace

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Lotte New York Palace
Ranked #83 of 467 Hotels in New York City
Certificate of Excellence
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Wonderful”
5 of 5 bubbles Reviewed 16 December 2013

This was a second stay at the New York Palace. Last trip we were upgraded to the Towers, the *****+ luxury rooms and suites. This year we stayed in the main hotel and it was equally luxurious and charming. This should be a 5* hotel.

Room Tip: View of the cathedral is spectacular
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ggraveswood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 19 December 2013
Dear Ggraveswood,

Thank you kindly for staying at the New York Palace. I am so glad to hear that you had such a wonderful experience at our hotel.

I hope to welcome you back in the future.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,022 reviews from our community

Traveller rating
    1,867
    739
    263
    92
    61
See reviews for
946
884
82
599
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (833)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Colorado
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 15 December 2013

Great location! Can't beat it. Blocks to everything you want to see. Average rooms.....nothing special.
Front desk agent at check in, Ryan, truly showed the best customer service, professionalism and was a pleasure. Diego at concierge made wonderful recommendations and was also extremely nice. Because of these two, I would stay here again.

  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ColoradoF9FlyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 19 December 2013
Dear ColoradoF9FlyGuy,

I am so glad to hear that you enjoyed our location and the service provided to you during your stay. I will most certainly pass your compliments on to Ryan and Diego.

Thank you for staying with us we look forward to welcoming you back.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 14 December 2013

What a terrible experience ! They advertise that all the 900 rooms are renewed...do not believe a word ! I had booked a king size room for me, my wife and my two years old son and because I'm extremely suspicious when hotels talk about complete renovations, I had also written the hotel reservation desk to specify my request for a newly updated room. Once we get to the hotel, they , of corse, tell us that the only rooms available are the old ones. I talk to two managers, one worst than the other, and they peasfully tell me that only hall of the hotel is renewed. I ask them to go their website to show,them that what he is telling me is not what they advertise. The security is around me....outside is zero degrees....my kids is crying.....it' 8,30 pm....what can I do ? I finish accepting the old room....Is it possible that in 2013 hotels like The Palace are still in business ?
Do not go !!!

Room Tip: Just don't go
See more room tips
  • Stayed December 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
13 Thank agnese0170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
1 review
5 of 5 bubbles Reviewed 12 December 2013

What Can I say! You need to stay here. The hotel is Fantastic and just got a magnificent face lift. New and fresh for sure.. I have stayed in almost all the finest hotels in New York. The Palace trumps them all! no pun intended. The staff is simply incredible!! Can't say enough wonderful things. The Doorman, the best in Manhattan, period. I am hard to please and an old hotel nut. They won me over!!! Brian Honan in sales took amazing care of me over and above what was called for! never met me, but treated me as family couldn't ask for more! and everyone at the front desk was just plain helpful. After three decades of traveling to New York my first and last review of any hotel!! Stay here!! You won't regret it. Scott S. From Scottsdale, Arizona

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 19 December 2013
Dear Scott S,

Thank you very much for your kind words. I am thrilled that you had such a wonderful stay and will certainly pass your compliments on to our staff.

I truly hope to have the pleasure to welcome you and your family back to The New York Palace.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Little Rock, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 December 2013

The Palace is what a luxury hotel should be. Not only are the amenities top-notch, but the staff is incredibly accommodating and friendly. Matthew at the Bell Captain's desk is always going out of his way to be helpful. We enjoyed visiting with him, Tom and Gary. All went above and beyond to make our stay great.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank melwilli2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 16 December 2013
Dear mellwilli2013,

Thank you for your review. I am so glad that you had a wonderful stay and will certainly pass your kind words on to Matthew, Tom and Gary.

I look forward to have the pleasure to welcome you back to our hotel sometime in the future..

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

The hotel underwent a major renovation and the results are (mostly) impressive.

I consistently find, however, that the staff is surly and terse. On my arrival they said they didn't have my name in the reservation system. She "challenged" me for a confirmation number - didn't ask for, she challenged me for one! When I was able to provide the confirmation number she mumbled...."oh, there you are" and gave me a condescending look. She then typed a novel into the computer (I waited for a several minutes....I'm not sure what she was typing.) I finally asked if there was a problem and she said no and proceeded to hand me my room card. Welcome to The Palace!

The location is world class. The lobby, some of the art work, bedding and other features are consistent with a top hotel. (Albeit, my towels on this visit where awful, old and grey. That was a first). It is just too bad they can't have customer service consistent with those other woderful features.

Room Tip: Some rooms have beautiful views facing west, including St. Patrick's Cathedral.
See more room tips
  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank RCC_KEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 17 December 2013
Dear RCC_KEC,

I appreciate your feedback in regards to your most recent stay with us. Thank you for the kind words in regards to the lobby and our new renovations. I am sorry to hear about the troubles you experienced upon arriving, this is certainly not the standard we strive to maintain nor what our guest have come to expect. We will certainly take this feedback to our staff in order to help us continue to improve our services. I do hope to welcome you back in the future to have the "true" New York Palace experience.


All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 December 2013 via mobile

Our stay in this amazing hotel was perfect. It was part of our daughters 18th celebrations and not only were we upgraded but also a gorgeous birthday cake was in our room for her. The premier skyline room was stunning and very clean. The view was amazing of the city. Staff were courteous and helpful at all times. Perfect location too, within walking distance of most places we wanted to visit. Highly recommend this hotel to anyone......we will return.

Stayed December 2013
Helpful?
Thank Pleasan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 16 December 2013
Dear Pleasan,

Thank you for taking the time to share your wonderful experience. I am glad to hear that we daughter's birthday celebration was great.

Thank you also for staying with us and we are looking forward to welcome you back to The New York Palace.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Towers at Lotte New York Palace
Midtown
Omni Berkshire Place
Omni Berkshire Place
#104 of 467 in New York City
4.5 of 5 bubbles 3,593 reviews
Midtown
Warwick New York
Warwick New York
#89 of 467 in New York City
4.5 of 5 bubbles 4,095 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Bryant Park Hotel
The Bryant Park Hotel
#12 of 467 in New York City
4.5 of 5 bubbles 3,402 reviews
Midtown
The Benjamin
The Benjamin
#78 of 467 in New York City
4.5 of 5 bubbles 2,524 reviews
Midtown
The Michelangelo Hotel
The Michelangelo Hotel
#37 of 467 in New York City
4.5 of 5 bubbles 3,244 reviews
Show Prices
Show Prices
Show Prices

Been to Lotte New York Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lotte New York Palace

Property: Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#16 Spa Hotel in New York City
#55 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Hotels.com, Southall Travel, TravelUp, Odigeo and LoveHolidays so you can book your Lotte New York Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing