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“Classic elegance in New York City”

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Lotte New York Palace
Ranked #79 of 467 Hotels in New York City
Certificate of Excellence
washington, dc
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Classic elegance in New York City”
Reviewed 15 February 2014

We stayed at the New York Palace over the Christmas holidays. The hotel was wonderful, the staff was friendly and our room was DIVINE!

We loved the view of the city from our room. I have stayed in NYC numerous times and I must say that the location of The Palace was the best. Convenient to subway and close to Grand Central Station.

Restaurants, stores, shops all within an easy walk. 2 thumbs up.

  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank dctravelingman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 24 February 2014
Dear dctravelingman,

Thank you for taking the time to share the wonderful experience you had while staying with us during the holiday season.

I am glad that you enjoyed your room and the panoramic city views and hope to welcoming you back in the future.

All the Best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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California
Level Contributor
276 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 15 February 2014

Gorgeous hotel, in an excellent location! Our room was fabulous! Comfortable, spacious, wonderful amenities. The staff was fabulous! Always friendly, helpful, filled with information on great restaurants and sightseeing tips! LOVED THIS HOTEL!

  • Stayed March 2013, travelled as a couple
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Helpful?
Thank Victoria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 24 February 2014
Dear Victoria L,

I am thrilled to hear that you loved the hotel and took the time to share your amazing experience while staying with us.

I hope to welcome you back in the future.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 February 2014

Our first visit to NY. We stayed 7 nights at this hotel. Location of this hotel is very good. Rooms are nice with very comfortable bed. When paying $400 a night for a hotel of this standard then one would expect the standard of service to match. We were not impressed with the service we received at this hotel.

The doormen are extremely friendly and helpful. The rest of the staff standing around in the loby issue no greeting whatsoever. On check out we were not asked how our stay was or thanked in any way for staying with them. The whole process seemed very impersonal. One gets the general feeling that the staff don't want to assist unless they feel that they are going to get a decent tip out of you.

We had no TV reception for two and a half days and we had to request 3 times that someone come and have a look at it. When the technician arrived he apologised and said this had been an issue throughout the hotel. Why did the previous 3 people that I had spoken to about this not advise that there was a known problem? Very poor communication. Not once did we receive an apology of any sort while checking out. Once again one would expect more for this calibre of hotel.

Overall this hotel is in a great location but do not expect to receive a service level for which you have paid.

  • Stayed February 2014
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Helpful?
1 Thank speedbird2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 24 February 2014
Dear Speedbird2013,

Please accept my apologies for the lapse of service you experienced during your stay. Kindly contact me at your convenience at executive@nypalace.com as I would love to discuss these issues further with you as it certainly does not reflect the type of experience we want to provide our beloved guests with.

I look forward to speaking with you.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
1 review
Reviewed 13 February 2014

I came to NYC with a group of girls to celebrate a birthday. We stayed in the towers and had an amazing experience. The staff were so nice and helpful. I especially want to recognize Anna Marie, Melody and Ruggero. Their service and attention to detail were top notch. We were truly treated like VIPS. I will definitely recommend this hotel to my family and friends. It was a true New York experience and is now a personal favorite. I wish I could remember the bartender that served us lunch and made us afternoon cocktails. He was great. He made us custom made jalepeno margaritas and gave us a tour. So fun! Thanks New York Palace for a great weekend!

  • Stayed January 2014, travelled with friends
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Helpful?
Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allentown, Pennsylvania
2 reviews
Reviewed 13 February 2014

The New York Palace is an outstanding hotel with a location that cannot be beat. We have stayed at the New York Palace many times over the years, but our most recent visit was in January 2014 to celebrate our daughter’s birthday. We had a fantastic room with a view of St. Patrick’s Cathedral. It was our daughter’s first stay at the Palace and she had a great time. Her fist comments were, “this is really nice, I wish I could live here.” She really felt special when a beautiful birthday cake was delivered to our room for her.

We can’t say enough kind words about our favorite bellman Don N. He took excellent care of us again, as always, going out of his way to be helpful and to make our stay enjoyable. While the grandeur and beauty of the hotel and its atmosphere get people’s attention, it’s people like Don N. who win over loyal repeat guests. . We had a fabulous time and are looking forward to our next visit to the Palace in May.

  • Stayed January 2014, travelled with family
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Helpful?
Thank George N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 24 February 2014
Dear George N,

I am thrilled to hear that you had an amazing stay with us and that we made your daughter's birthday celebration even more special.

Please feel free to contact our Guest Experience Department at guestexperience@nypalace.com prior to your arrival should you have any requests or questions in regards to you next stay.

I will certainly pass your kind remarks on to our wonderful Don and we look forward to welcoming you back next May.


All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Creston, Iowa
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 February 2014

We absolutely loved this hotel! Beautiful outside, gorgeous inside! The rooms and bathroom were very spacious for a New York hotel, and also very clean. Staff was extremely helpful and friendly. Loved the location, walking distance to Times Square, Central Park, Rockefeller Center and much more. Will stay here again!

  • Stayed June 2013, travelled as a couple
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Helpful?
Thank Rachael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 24 February 2014
Dear Rachael T,

Thank you for your review. I am glad that you enjoyed your stay so much and truly hope to welcoming you back to the New York Palace.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 10 February 2014

Stayed here for 5 nights and loved it. Great location with easy access to all New York has to offer. We used the bars a couple of times and enjoyed the buzz. Ate in the fine dinning restaurant and thought it was great value considering the quality and service. All the staff without exception were charming and friendly. I have stayed in several NY hotels and this is one I would definitely return to. I had the pleasure of meeting one of the directors and told him how helpful one particular receptionist had been. The next day when passing the reception the staff member personally thanked me for my comments. Great communication. You made me feel truly valued. See you all next time.

Room Tip: Ask for a high floor.
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  • Stayed January 2014, travelled on business
    • Value
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Helpful?
Thank TeamAtGlenburnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 11 February 2014
Dear overthesea1,

You are indeed avalued guest. I am delighted to hear your kind remarks. Thank you for sharing your wonderful experience at The New York Palace and I look forward to welcoming you back.

All the best,
David Chase
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lotte New York Palace

Property: Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#18 Spa Hotel in New York City
#54 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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