While we usually stay at the Waldorf, on our last trip the price for rooms was prohibitive and my husband discovered the Palace, formerly the Villard Mansion. It is quieter than the Waldorf (whose lobby can seem like Grand Central Station) and a beautiful property. I was immediately impressed with the person checking us when I complained about the charge for Wi Fi and he comped it for me "Only if you promise to stay with us next time you're in New York." That is the way to do customer service and he didn't need to okay it with a manager. The room was lovely, the location of the hotel is great- right across the street from St. Patricks Cathedral and a short walk from Radio City and 5th avenue. I had one of the best massages of my life at their spa, on a cold drizzly morning when we didn't want to brave the elements. We got a $100 credit for breakfast, which I thought there was no way we could spend it, until I saw the prices. This was my one complaint about the hotel, while the Villard restaurant was lovely, with a beautiful setting, nice china, delicious food and nice presentation, the hostesses could be rather short and brusque and the wait staff were not exactly helpful. I heard our waiter tell a fellow diner "I'll just put down you're having the American breakfast", even though that wasn't what she ordered and then heard her complaining when she got the bill. The waiters seemed to disappear after the food was served and on Sunday when we went, the hostess told us they had to seat people with reservations first, so it may be wise to make reservations (especially on Sunday). Other than that, it was a lovely stay and one night when we came back from dinner, they were decorating the lobby so we got to see all the Holiday decorations the next day, which were beautiful.
- Official Description (provided by the hotel):
- Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more less
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- Also Known As:
- New York Palace Hotel
- New York City Palace Hotel
- Palace Hotel New York
- Palace Hotel Nyc