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“Great location and above average New York hotel”

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Lotte New York Palace
Ranked #79 of 467 Hotels in New York City
Certificate of Excellence
Level Contributor
149 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Great location and above average New York hotel”
Reviewed 11 June 2014

The New York Palace is located in an excellent location within walking distance to many tourist attractions but also good location for business. Rooms are spacious, bathrooms are average size, beds are comfortable. It's a very good value for the price. My room was clean and well maintained.

Room Tip: Next to hotel is construction of a new building. It's noisy in the morning. Ask for room on oppo...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (867)
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English first
Montreal, Canada
1 review
Reviewed 10 June 2014

i had a wonderful stay at the palace hotel! the overall experience was 5 star in every aspect, the room, the service, and the food ( we ordered room service and was pleased). The front desk kindly upgraded us to a corner bedroom on upper floor, which granted us the most spectacular view that i have so far enjoyed in all nyc hotels! everything was impeccable, the decor and amenities were modern and sleek , with a beautiful art deco twist that still traces the history of a great hotel.
I will definitely come back and stay here again every time i come visit nyc!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank chloeldtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 11 June 2014
Dear Chloeldtx,

Thank you for sharing your experience at The New York Palace. I am thrilled that you enjoyed your room and the spectacular views as well as our service.

I look forward to welcome you back.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2014

We stayed at this hotel from June 6-8 for a cousins weekend reunion in NYC. The room was very spacious (360 sq. feet), bright and comfortable. We requested a room with 2 beds and a cathedral view of St. Patrick's. It was great. Four women sharing a room was a bit of a concern, but we had plenty of room. The service was great and the staff was very friendly and helpful. The reception area was somewhat congested when checking in. Drinks in the bar were pretty expensive, but we were in NYC so I guess that's to be expected.

Room Tip: It was worth upgrading to a cathedral view.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Connie106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 11 June 2014
Dear Connie106,

Thank you for this amazing review. I am glad that you had a great time with your cousins and hope you choose The New York Palace again for your next reunion. It will be our pleasure to have you back.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
56 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 June 2014

This was our 2nd time this year staying at the New York Palace. Once again the service was superb, the room beautiful and the location perfect. The courtyard is a wonderful oasis to sit and eat a picnic breakfast and people watch.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank cyclist6049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miami florida
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 June 2014

The hotel is a pretty hotel. The restaurant is exquisite; and the food delicious. Had one great waiter (an Indian gentleman) and one not so good. (Melissa)
The location is good if you want to be on the East side.
The room was very nice...but the shades dont keep out the light..so if you MUST have an all dark room for your sleep..this is not it.
I found the staff not overly friendly, but they did their job. Was ignored by the doormen who were busy talking to each other (except for the very last day.when one helped us, finally)
I like a quieter lobby, and found that the Palace was just too hectic for me.
We usually stay at the London..but I wanted to try something new...will go back to the LOndon because I like a quiet lobby and a room that stay dark..and Johnny the doorman treats me like family

  • Stayed June 2014, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank retirein1year
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thousand oaks
Level Contributor
3 reviews
Reviewed 8 June 2014

I had a very pleasant surprise with my stay which began by Bell Captain John Amon extra-ordinary service to the last day of my stay. planning my next trip in early fall and with no hesitation, The Palace.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank naj54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urbana, IL
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 June 2014

Fantastic customer service at this very nice hotel in a great location right across from the cathedral and within easy walking of the broadway theaters. From Doorman Gary on, all the service was excellent. Extremely nice and helpful staff. Would stay again anytime.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spauldingUrbana_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lotte New York Palace

Property: Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#18 Spa Hotel in New York City
#54 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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