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“A New Favorite Hotel”

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Lotte New York Palace
Ranked #85 of 467 Hotels in New York City
Certificate of Excellence
Nashville, Tennessee
Level 6 Contributor
270 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“A New Favorite Hotel”
Reviewed 14 June 2014

I travel to NYC 1-2 times per month and have stayed in many hotels in Manhattan. I got lucky and stayed in the New York Palace Hotel this past weekend. It was a busy Friday afternoon and I had to stay in line a little longer than I had anticipated but was pleased when I got to my room on the 35th floor. The view was amazing. The room was large by anyone's standards (not just large for NYC). Everything was updated and the room had a lot of outlets so that multiple items could be charged at one time.

The hotel is in a busy part of Manhattan but my room was very quiet. The location is perfect. The bar is classy and not too busy. I hope I'm lucky enough to stay there again!

Stayed June 2014, travelled solo
Helpful?
1 Thank Jen_K_777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 19 June 2014
Dear NYUGirl777,

Thank you for your great review. I am so glad to hear that you enjoyed your stay so much.

PS. We would be lucky to have you back.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,368 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (911)
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London, United Kingdom
Level 4 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 June 2014

Stay - 21st to 25th May 2014; myself, husband & daughter (18). Tip, top, from the moment you are greeted by the doorman. All the staff were very accommodating. We booked a suite so that our daughter could share; plenty of wardrobe space and considering we had a travel bed, (which my daughter said was extremely comfortable) in the lounge area, we were not cramped at all. Amazing view over St Patrick's. Excellent, in-house coffee shop serving superb pastries to help overcome the jet lag. The doormen supplied each of us gigantic umbrellas which were fantastic and kept us bone dry during the torrential rain throughout our visit.

Location ideal; close to 5th Avenue, Top of the Rock, Central Park.

Tips for Trip; carry plenty of change as this is a 'tip' city; pre-book as many tourist attractions as you can to avoid the queues, (apart from Top of the Rock or Empire State as weather critical for good views), wear comfortable shoes as you will walk miles.

This trip was for our silver wedding and our daughter's 18th birthday. We were not disappointed and will definitely be returning to complete what we didn't have time to see.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Anna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 19 June 2014
Dear AnnaA,

Thank you for this fantastic review. I am thrilled that we exceeded your expectations and provided you with a wonderful experience.

I hope to have the pleasure to welcome you back in the future.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level 1 Contributor
3 reviews
Reviewed 11 June 2014

My husband and I stayed at the New York Palace hotel during our most recent stay in NYC. We love the city and this hotel was a great addition to our weekend getaway. The hotel has done some renovations and looks better than ever. We had a great room overlooking St. Patrick's Cathedral which was a complimentary upgrade thanks to Julia Embley in Guest Experience. Julia was very helpful with recommendations on where to go for Sunday brunch as well. Overall it was a great weekend spent in the city and I would highly recommend The New York Palace hotel to everyone looking to getaway in NYC.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GMD917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 19 June 2014
Dear GMD17,

Thank you for this fantastic review. I am happy to hear that you had a wonderful stay. I will be sure to pass your kind comments on to Julia and I hope to welcome you back in the future.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
149 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 11 June 2014

The New York Palace is located in an excellent location within walking distance to many tourist attractions but also good location for business. Rooms are spacious, bathrooms are average size, beds are comfortable. It's a very good value for the price. My room was clean and well maintained.

Room Tip: Next to hotel is construction of a new building. It's noisy in the morning. Ask for room on oppo...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
1 review
Reviewed 10 June 2014

i had a wonderful stay at the palace hotel! the overall experience was 5 star in every aspect, the room, the service, and the food ( we ordered room service and was pleased). The front desk kindly upgraded us to a corner bedroom on upper floor, which granted us the most spectacular view that i have so far enjoyed in all nyc hotels! everything was impeccable, the decor and amenities were modern and sleek , with a beautiful art deco twist that still traces the history of a great hotel.
I will definitely come back and stay here again every time i come visit nyc!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank chloeldtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 11 June 2014
Dear Chloeldtx,

Thank you for sharing your experience at The New York Palace. I am thrilled that you enjoyed your room and the spectacular views as well as our service.

I look forward to welcome you back.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2014

We stayed at this hotel from June 6-8 for a cousins weekend reunion in NYC. The room was very spacious (360 sq. feet), bright and comfortable. We requested a room with 2 beds and a cathedral view of St. Patrick's. It was great. Four women sharing a room was a bit of a concern, but we had plenty of room. The service was great and the staff was very friendly and helpful. The reception area was somewhat congested when checking in. Drinks in the bar were pretty expensive, but we were in NYC so I guess that's to be expected.

Room Tip: It was worth upgrading to a cathedral view.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Connie106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 11 June 2014
Dear Connie106,

Thank you for this amazing review. I am glad that you had a great time with your cousins and hope you choose The New York Palace again for your next reunion. It will be our pleasure to have you back.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level 5 Contributor
63 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 June 2014

This was our 2nd time this year staying at the New York Palace. Once again the service was superb, the room beautiful and the location perfect. The courtyard is a wonderful oasis to sit and eat a picnic breakfast and people watch.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cyclist6049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lotte New York Palace

Property: Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#18 Spa Hotel in New York City
#54 Family Hotel in New York City
#70 Luxury Hotel in New York City
#71 Business Hotel in New York City
#82 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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