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“Home away from home”

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Lotte New York Palace
Ranked #75 of 467 Hotels in New York City
Certificate of Excellence
Porto Alegre
Level Contributor
97 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Home away from home”
Reviewed 20 June 2014

Love this hotel and have stayed there many times. Great location near many attractions. Spacious rooms, great fitness center and extra helpful concierge that will get information on anything you may want to do. Check out sometimes is very busy, so plan accordingly. Highly reccomended.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisi12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,181 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (869)
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Crystal river
Level Contributor
4 reviews
Reviewed 19 June 2014 via mobile

We stayed here for our 10 year anniversary and it was amazing! We upgraded to a corner suite from a corner room and it was huge! Great views of St Patricks cathedral and city. We didn't realize how close we were to Times Square until we actually started exploring. Would definitely stay here again!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamar1021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
408 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 18 June 2014

This is a great property in a nice section of mid town Manhattan. Check in was a bit slow, but other people offered very good service. Fitness center has a nice selection of equipment and weights. In room is very comfortavle

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TJC22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 19 June 2014
Dear TJC22,

Thank you for your great review. I am glad that you had a great stay and enjoyed our world class service. I Hope to welcome you back in the future.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2014 via mobile

The renovation has made this my favorite hotel in NYC. The rooms are open, modern and gorgeous. The hotel staff is friendly and attentive. Location remains outstanding and the views now are matched by the interiors. I would highly recommend.

Stayed May 2014, travelled on business
Helpful?
1 Thank KhalidM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 19 June 2014
Dear KhalidM1,

Thank you for sharing your experience at The New York Palace. I am glad you enjoyed your stay and I hope to welcome you back for another great experience.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 17 June 2014

Hotel was a little over priced for the amenities included, however the location is fantastic for daytime activities around NYC! Be aware that if you are hungry past 10PM there aren't any places that deliver to the hotel. Their room service is rather slow. They told us it would take an hour to an hour and a half to get our food.

Lots of business people at the hotel, so I am guessing it must be a convenience for them.

The gym is GREAT! lots of treadmills and weight machines. Everything I use at home was there for me.

If you are getting double bed room - note that the two beds are NOT queen, but rather FULL size.. and a small full size at that.

Staff was wonderful! Everyone from doorman to security were helpful and polite.

Room Tip: Go for higher floors. Anything about 30 should avoid construction workers being outside of your win...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natasatx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 19 June 2014
Dear Natasax,

Thank you for sharing your experience at our hotel and for your sincere feedback. I am glad you enjoyed your stay our Fitness Center. We do have rooms with two queen beds in our Towers section. I hope to have the pleasure of welcoming you back for another fantastic stay.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 June 2014 via mobile

The Palace is becoming my go to hotel when I travel to the city for work. Rooms are massive by NYC standards. Service is always exceptional and most importantly for me a great shower. So convenient to the majority of the city. Looking forward to my next stay.

Stayed June 2014, travelled on business
Helpful?
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 19 June 2014
Dear Indykota,

Thank you for this amazing review. I look very much forward to welcome you back as well.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leuven, Belgium
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 June 2014

What an absolute gem we found, The service was great, the food to die for. Clean cosy rooms.
In all a wonderful Hotel. We already made our booking for next year and will bring our parents with. Thank you once again for making our stay so perfect.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dido UK D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this review, 19 June 2014
Dear 299Hans,

I am thrilled to hear that you had a wonderful stay and look forward to welcome you back with your parents next time.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lotte New York Palace

Property: Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#16 Spa Hotel in New York City
#54 Family Hotel in New York City
#61 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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