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“Excellent Anniversary Staycation”

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Lotte New York Palace
Ranked #81 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 25 August 2014

We stayed here for our Anniversary one night and I have nothing but good things to say about my experience here at this hotel. Everything is done with class and exemplary service, my wife loved the décor, and atmosphere. I was helped greatly by Ricky from customer experience, him and his team were amazing. They were able to accommodate my request to leave some items day before check in, they even setup flowers and gave us a free room upgrade upon arrival. The view from our Cathedral corner room was gorgeous, at the 32nd floor, we can see everything. I would gladly recommend this hotel to anyone that wants to stay in NY and wants to have a memorable time.

Maybe we stay at the towers next time and make use of the complimentary limo by Maybach to wherever we would like to go in the city. 5 stars!

Room Tip: ask for a high floor
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank yov6cam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,435 - 2,441 of 3,566 reviews

Reviewed 25 August 2014

I would say this is a 4 star not a 5 star hotel. Check in is slow as there is always a line up. Great big lobby. Lots of doormen always ready to open the door and get you a cab. Room was large for NYC but had cleaning product smell. No coffee or water in room. Wifi is 15.99 and the connection absolutes sucks. No free wifi in lobby. Location is excellent. Close to shopping and Central Park.

  • Stayed: August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Thank eosinophil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

I was blown away by the friendliness, professionalism, and KINDNESS of the staff. This hotel is perfection. The location is wonderful; you can walk to anywhere you need to be or easily access Grand Central Station. The Palace has the most comfortable bed I have ever slept in. The rooms , lobby, and exterior of the hotel were very clean. I highly recommend this hotel!

Room Tip: Higher floors have excellent views!
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  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Crista C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

This hotel is by far the best hotel i have stayed in in NYC. The staff are amazing and really do make you feel special. We stayed in the Tower over looking the church and it was great. I have stayed there 4 times now and would never choose anywhere else. The location is great too, right in the middle of town!!!

Room Tip: Choose a suite in the Tower!!!
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  • Stayed: April 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

I have just stayed for 10 amazing nights at this wonderful Hotel with my wife and 2 children both under 10.
We stayed in a double/double room on the 35th floor with the most sublime views of the city.
The service and attention to detail that we received from the hotel staff was incredible , everyone was just so helpful they made myself and my family feel extra special. This extended right the way through from Victor the Doorman who just went above and beyond to help us , Angel who helped us up to our room and was always on hand and Bill the concierge with his lovely manner and Encyclopaedic knowledge of New York there were so many great staff I am sorry I cant name them all but even the way our room was made up was above and beyond what I have experienced in other 5 star hotels these guys go the extra mile.
The food at the hotel was amazing especially Breakfast which was the best Eggs Benedict I have ever had and we were really touched by being invited to meet the head chef and his team which my family loved.
The location could not have been better slap bang in the middle of everything.
In short we have no complaints or criticism about the New York Palace apart from the paid for Wifi. Highly recommended and great for families cant wait to return.
10/10 A+ Gold Star

Room Tip: Having only stayed here the once I would say rooms on the 35th are great.
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank PKANDLQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2014

I stayed at the Palace for 2 nights with my boyfriend. The location is amazing, we walked pretty much everywhere. The hotel itself is beautiful as well, and the rooms are comfortable. I've never stayed in a room that big in NYC before. The bed was amazing and we slept really well. I wasn't expecting that much since we did book the hotel on a discounted website, but even the view from our room was beautiful.

BUT... The check-in was not very efficient. The staff who was doing the check-in told us he couldn't upgrade us (we never asked) because the room was apparently worth $500/night. I don't need that information and I don't see why he thought it would be relevant to let us know. If you offer your room on a discount website, don't tell me it's worth $xxx/nightly. And, check-in should basically take 5 minutes, but it took about 15 minutes plus the waiting in line time. In the end, we got a higher floor room (without asking) which we appreciated.

The other problems is the WiFi cost ($16/day is too expensive, hotels really need to stop charging that much for internet). We did not use it for this reason.

I would still give it 5* and I will go back, but there is no way I'll pay $500/night for this hotel ;)

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank avapopelectric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2014

The New York Palace is the hotel made famous years ago by Leona Helmsley. The public spaces are elegant without being as stuffy as with some similar New York hotels. The guest rooms are newly remodeled. My room was considerably larger than rooms I’ve had at comparable hotels in New York, and the furnishings are upscale yet comfortable. The bathroom was alright, but fairly ordinary by standards of similar hotels. The standard-sized closet included a relatively large safe (plenty large enough for a lap top), as well as an umbrella (nice touch). A panel by the bed controlled the lighting and temperature in the room (but not the window coverings). Wireless internet was $15 daily, which I find annoying when hotels charging a fraction of these rates provide it for free. My room looked directly onto St. Patrick’s Cathedral, with Rockefeller Center in the near distance. The hotel was only a block from my business meetings on Park Avenue, yet also within an easy walk of Rockefeller Center. Walking back from dinner and a show on 45th Street in the Theater District also was easy. The walk was not far, and the entire route was well lit with many others walking around at that time of the night. Fifth Avenue was only one block over, and Central Park not far either. I give the Palace four rather than five stars due to minor annoyances caused by housekeeping (like failing to restock the face cloths in the bathroom), a somewhat chaotic reception / check-in area (at least when I was there), and the lack of other small but appreciated amenities provided by similar properties (including morning newspapers, turn down service, or even a friendly greeting (or any greeting at all) by the door staff when returning to the hotel), all leading to less of a feel of luxury and high end service compared to similar properties in New York.

  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Wedgewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#16 Spa Hotel in New York City
#54 Family Hotel in New York City
#69 Luxury Hotel in New York City
#71 Business Hotel in New York City
#82 Romantic Hotel in New York City
Price Range: £200 - £664 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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