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Cojabnga
Aurora, Colorado

Nice efficient hotel

4.0 of 5 bubblesReviewed 6 May 2024via mobile
The staff were super friendly and efficient The rooms were small, as expected in the city, but clean and quiet. The location is convenient for doing business in the financial region.

The only reason I didn’t give this five stars was due to no food or drinks on Sundays. I needed food upon arrival and didn’t want to go out in the rain.
Date of stay: May 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at AC Hotel by Marriott New York Downtown, responded to this review
Responded 7 May 2024
Dear Cojabnga,

We take pride in providing the best accommodations and service; your feedback, which highlights success in one area for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding food availability on Sundays. We are always happy to make nearby delivery recommendations. Thank you for your time in reviewing our hotel and we hope to host you again.

Sincerely,
Craig Kepple
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (237)
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Reviewed 5 May 2024

Great experience and super friendly staff, very kind and helpful, especially Joshua. The hotel room is very clean and modern. The gym is good as well. We also needed to print some documents and that was no problem at all. Looking forward to our next stay there!

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Konstantin F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at AC Hotel by Marriott New York Downtown, responded to this reviewResponded 6 May 2024

Dear 45konstantinf,

All compliments are welcome, but it is gratifying to hear you recognize Joshua. He truly breathes warm hospitality into every aspect of our hotel and make it a great place to stay. Your five-star review is appreciated and will be shared with the team. We look forward to your return.

Best,
Craig Kepple
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2024

What a delightful hotel in the middle of the financial district! We adored our stay here for a special family reunion. The hotel feels like a European boutique hotel complete with a delightful continental style buffet breakfast where you can also order eggs and bacon. The linens and pillows are the best, helping to provide a great sleep. We loved trying out this part of town with so much around it including Jean Georges' The Tin Building, Battery Park, and lots of other worthwhile sites. The hotel's staff is phenomenal...so friendly and professional. A special shout-out and a huge thank you to front desk manager Angela who was extremely helpful throughout our stay. The hotel is lucky to have her as well as the front desk staff including Kesh, Sonam and Jeremy who couldn't have been nicer. Thank you AC Hotel for all you did to make our stay so memorable. We will be back!

Room tip: Riverview rooms provide a great view of the East River.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jcg728
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at AC Hotel by Marriott New York Downtown, responded to this reviewResponded 30 April 2024

Dear jcg728,

We are thrilled to receive your wonderful review, and we sincerely thank you for sharing it with us. Your kind words about our exceptional staff and accommodations in NYC mean the world to us. We are grateful for your recommendation and eagerly anticipate the opportunity to serve you and your family again in the future.

Best,
Craig Kepple
General Manager

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Reviewed 23 April 2024

Excellent hotel. We loved our room with floor to ceiling windows with views of the river, comfortable beds and bedding and a great location right next to South Street Seaport and the wonderful Jean Georges Food Hall at the Tin Building

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JES28Traveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at AC Hotel by Marriott New York Downtown, responded to this reviewResponded 23 April 2024

Dear JES28Traveler,

I am delighted to hear that you had an enjoyable stay with us. Thank you for your kind words about our clean and comfortable rooms, the great location, and, most importantly, our staff. Our team members always strive to provide exceptional guest experiences, and I will ensure that your feedback is shared with them. Thank you for taking the time to share your positive experience, and we hope to have the pleasure of hosting you again in the future.

Best,
Craig Kepple
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2024 via mobile

Found this hotel to be pretty mediocre. Rooms are way small. My shower head overhead did not work only the hand wand and water just for everywhere because of that. Bed had stains on the sheets which really upset me. Gym was insanely small for a business hotel near Wall Street. 3 treadmills and one bike - there is a literal line out the door to workout in the mornings and that’s lame.

The staff was friendly. The lounge type area was nice decorated but mediocre otherwise.

It’s fine but there are nicer hotels near by similarly priced.

Date of stay: April 2024
Trip type: Travelled on business
Thank BrentTippen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at AC Hotel by Marriott New York Downtown, responded to this reviewResponded 22 April 2024

Dear BrentTippen,

Thank you for choosing to stay with us and for taking the time to share your review on Tripadvisor. I apologize that your stay was less than exceptional, as we always aim to surpass our guests' expectations. We hope to have the opportunity to provide you with a stellar experience on your next visit.

Sincerely,
Craig Kepple
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2024

Great Front Desk Staff & Good Location in NYC. After a 2 hour delayed flight from SFO, I finally reached the hotel at mid-night. The 2 individuals who greeted me were Jermey & Jen. So very nice, engaging, and offered advise on the area. Other front desk associates (just as nice) the next day were Kash and "Soo" - I think that was her name. Really like the proximity to the Ferry and many "normal" restaurants so close by. The room, while a little on the small size, is adequate for 2 and has a real working desk area (so important). If I come back to NYC, this will be my 1st option.

Room tip: Be nice the front desk associates
Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Z4109XKmarkg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at AC Hotel by Marriott New York Downtown, responded to this reviewResponded 14 February 2024

Dear Z4109XKmarkg,

We are here to serve! Thank you for choosing our AC Hotel New York Downtown and taking the time to reflect on your experience and compliment your interactions with our caring staff. Hosting you was our pleasure and we look forward to doing so again anytime upon your return to the area.

Best,
Craig Kepple
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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