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“Excellent stay (Nov 3-8, 2013)”

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West 57th Street by Hilton Club
Ranked #56 of 467 Hotels in New York City
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent stay (Nov 3-8, 2013)”
5 of 5 bubbles Reviewed 16 November 2013

Got a call before my trip from HGVC staff which provided very useful information about getting from La Guardia to the hotel by taxi and the expected cost. Also found out I was upgraded to a 1 bedroom penthouse suite. It had a fabulous view of the Empire State Building and Radio City. The location was perfect (close for walking to Central Park, the Metropolitan Museum of Art, Times Square, the theater district, and many other locations).

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank evelynlooc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,299 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (234)
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English first
Sacramento, United States
1 review
4 of 5 bubbles Reviewed 16 November 2013

Staying at the Hiltons with a New York experience close by to Madison Ave. All the shopping areas were fairly close and was able to walk everywhere we needed. Plus the subways were a great source of traveling to take us to lower Manhattan.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Nhuquynh Thi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germantown
Level Contributor
533 reviews
190 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 bubbles Reviewed 15 November 2013 via mobile

One of the better hiltons in NYC a few blocks from time square. Still close enough for it to be a little crazy with traffic and people but not as bad they time square Hilton
Staff were great and friendly and I felt very helpful. It is busy and reception cannot always cope withy the volume of guest but they tried their best. You probably won't get an early check in when it's busy.
The gym was great with lots of equipment aerobic machines and weights (free and machines) and included some interesting new Kinesis machines
Rooms were clean and spacious bathrobe as typical of NYC small but efficient.
The executive lounge on the ground floor was very nice, well staffed and well stocked and a good selection of newspapers

Stayed November 2013, travelled on business
Helpful?
1 Thank DrNic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

Used the lounge for meetings during the day. It is open all day, with coffee service. Pleasant place to meet with outdoor patio to use as well. Good location with full service. Rooms are good sized for NYC

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank David J. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawaii, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 15 November 2013

For the cost, not worth it. The owners voted not to allow anyone to use the lounge area therefore you have no place to eat or go for a drink. No amenities. It makes me want to sell my ownership in Hilton as this kind of snob type behavior is not right. The signage is poor and you have a very difficult time finding it. I do not recommend that anyone stay at this place in the future. I am very disappointed in Hilton

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank Gary Allan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review, 22 November 2013
As a Hilton Grand Vacations property we strive for unparalleled hospitality and accommodations and we recognize that when you stay with us you expect nothing but the best. As a Hilton Grand Vacation Member and a guest your feedback is valued and appreciated. We will take your review to improve our guest experience. Kindly contact me personally at ldelsole@hgvc.com as I would welcome the opportunity to restore your faith and regain your confidence in us. I look forward to hearing from you and in the interim, we remain at your service.

Laurie Del Sole
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chippewa Falls,WI
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 10 November 2013

Great location near Central Park and not to far from Time Square and 5th Avenue. We stayed in a one bedroom. Very nice and comfortable. Needless to say the location is terrific and the staff was very accommodating.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank koppk01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nashville, United States
1 review
4 of 5 bubbles Reviewed 8 November 2013

Great location and superb staff. Heavy construction in immediate area. Gliches with fire alarm in room at midnite. TV was not working properly. Great décor, very comfortable, has everything you need, at one of the best locations in Manhattan.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about West 57th Street by Hilton Club

Property: West 57th Street by Hilton Club
Address: 102 W 57th St, New York City, NY 10019-3302
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#47 Luxury Hotel in New York City
#62 Business Hotel in New York City
#63 Romantic Hotel in New York City
#88 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — West 57th Street by Hilton Club 4*
Number of rooms: 166
Official Description (provided by the hotel):
West 57th Street by Hilton Club is located in the heart of midtown Manhattan's prestigious Plaza District between 6th and 7th Avenues, West 57th Street by Hilton Club is close to New York's most notable treasures. Studio rooms set a new standard for elegance, function, and comfort with floor-to-ceiling glass offering sweeping city views, flooring gracefully appointed with the look and feel of wood and bedding and furniture designed to soften and soothe. One-bedroom suites are consistent with West 57th's unique style offering spectacular city panoramas through the floor-to-ceiling glass and unobstructed views from the living room through the bedroom and into the master bath highlighting the open space. ... more   less 
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Also Known As:
West 57th Street By Hilton Club Hotel New York City
Hilton New York City

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