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All reviewscarnegie halltime shareowners loungecentral parkthe russian tea roomgrand vacationsales presentationgreat locationnew yorktwo blocksstudio roomtimes squarelincoln centerwithin walking distancecolumbus circlethe penthousehome away from home
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Reviewed 13 February 2014

Great location near to Central Park…Excellent most helpful staff….Very clean and beautifully designed modern fully furnished penthouse with great views from 25th floor balcony….Lots of nice eating places within walking distance.

  • Stayed: January 2014, travelled with friends
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1  Thank AJJD2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

They try to tell us that we are special: property owners with deeds who pay real estate tax. When we are treated otherwise, they tell us it's timeshare. We paid much for the deed, pay much each year in fees and taxes, pay to book the property, and pay for housekeeping when we stay for a weekend, with check-out at 10AM!! They try to sell us something every time we stay like 500 HHonors points (worthless) to buy a future stay even though we are owners (why pay?). Sometimes an apartment, which we own, can't be booked although Hilton offers it for sale as a hotel. The "Owners' Lounge" which offers breakfast and a "Manager's Reception" is available to people booking as hotel guests. The rooms from studio to bedrooms are comfortable but views range from omg look at this to omg This is awful. Heating system created dry dry dry room and you will feel it. Location is very good for proximity to subway lines. Also, if you enjoy mid-town, 57th Street is perfect. Front desk people range from Hilton drones to West 57th All Stars. Rooms are starting to age. Having said this, should one want to buy into Hilton Grand Vacations, this is the property to buy. We are HHonors and Starwoods Gold but would rather stay here than at any other properties in Manhattan.

Stayed: February 2014
2  Thank DrSGPrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

We love this time share...far superior than any other time shares we have heard about! The rooms are great, the staff is extremely friendly and helpful. We love the owners suite with breakfast and happy hour- everyone we have chatted with in this suite is extremely friendly. The restaurants in the area are amazing and you can always take a cab where ever you want to go! We love that the hotel has valet parking since we usually choose to drive. This is our first time staying as an owner and we are very pleased

Room Tip: Ask for an "09" room as they are at the end of the hall and quieter
  • Stayed: February 2014, travelled as a couple
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Thank laurie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

Nice hotel resort if you want to be away from the main attractions. NYC has something for everyone so if you like the park then it is a great location. For me I would have rather been on the strip (34th).

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Grand Vacations
Thank Eugene Collins M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

A time share by any other name is still a time share. This property is well located on West 57th btwn 6th and 7th. The staff is great, the studios are ultra small, the 1 bdrms ok. The gym has gd equip but now in a dark windowless basement. Wood be ok w/o hard core time share sales session. Ok as hotel at $299-pass at $499 or as time share.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Grand Vacations
Thank Randi E. C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this reviewResponded 10 February 2014

Thank you for being our guest and taking the time to share your comments regarding our hotel. We like to explain that some rooms are smaller than others, however our studios units are larger than regular hotel rooms in the midtown area. All promotional stays are based on a reduced rate with an invitation to a marketing presentation. We like to share that we are constantly improving our product to maintain our quality of service..

Laurie Del Sole
General manager

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