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West 57th Street by Hilton Club
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Reviews (1,464)
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959 - 964 of 1,465 reviews
Reviewed 9 April 2014

An excellent place to stay in NYC. It's close to everything and the staff are friendly and helpful. I definitely recommend this facility to anyone coming to NYC. There basically are no amenities, but they are close by.

  • Stayed: April 2014, travelled solo
    • Value
    • Location
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Review collected in partnership with Hilton Grand Vacations
1  Thank Barry M. D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

Horrible customer service. Rude staff. Room is comfortable, concierge helpful. Good Location. Close to Central park, 5th Avenue and to mid town. Door man was great friendly and welcoming. I stay at Hiltons exclusively and this is my least favorite. Stay at the Hilton Club, much friendlier place.

  • Stayed: April 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Grand Vacations
Thank Michele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this reviewResponded 17 April 2014

On behalf of myself and my team please accept our sincerest apology. We are here to help ensure your stay is the best it can possibly be and to learn of the unacceptable service you experienced is of great concern to me. I have followed up with the appropriate departments to ensure we take corrective action to ensure your future visit is what we strive daily to achieve here.

We hope we get another opportunity to welcome you back and in the interim I remain at your service.

Laurie Del Sole
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

We have stayed here 3 times and always enjoy the great service and convenient location. Close to theaters but away from the extreme crowds and so easy to enjoy Central Park on the great weather days of spring.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Grand Vacations
Thank Janna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

Great Manhattan address....easy, short walking distance to Columbus Circle, The Met, Museums, Subway, Central Park, awesome restaurants. Terrific Staff. Clean, comfy room with the BEST shower. Would definitely stay again.

  • Stayed: April 2014, travelled as a couple
    • Value
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Review collected in partnership with Hilton Grand Vacations
1  Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2014

The overall experience was excellent. There were some quirks about the location that were not explained well upfront. The need to schedule housekeeping on a daily basis to stop by each day to change towels and remove trash was not clear. The need to specifically request that tissues and toilet paper be restocked at the same time was not clear.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
3  Thank Anthony M. P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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