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West 57th Street by Hilton Club
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Reviews (1,462)
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904
373
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22
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All reviewscarnegie halltime shareowners loungecentral parkthe russian tea roomgrand vacationsales presentationcleaning feehgvc ownersgreat locationnew yorkstudio roomtwo blockstimes squarelincoln centerwithin walking distancecolumbus circle
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953 - 958 of 1,462 reviews
Reviewed 13 April 2014

excellent staff and location. 2 blocks from central park. can walk to great resturants. easy to catch cab. view from rooms not the best. would like a pool. breakfast super, just needs more meat. nice cocktail hour daily with wine, beer and hearty snacks.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Grand Vacations
Thank Charles F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

Excellent room with excellent staff.The location of this hotel is perfect for all you would like to do and see in the Big Apple.Never really stayed in a hotel without dining or drinking facilities,however as soon as you leave the hotel there is a multitude of diners,cafes restaurants etc,also bars and pubs so you didn't really miss much.Overall a very good place to stay.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Grand Vacations
Thank Lynn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

Location is terrific. Room amenities were all we expect from high end resort. Close to all great shopping, Carnegie Hall, The Russian Tea Room Restaurant, Central Park and close to Times Square for great shows in Manhattan.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Grand Vacations
Thank Omer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

An excellent place to stay in NYC. It's close to everything and the staff are friendly and helpful. I definitely recommend this facility to anyone coming to NYC. There basically are no amenities, but they are close by.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Hilton Grand Vacations
1  Thank Barry M. D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

Horrible customer service. Rude staff. Room is comfortable, concierge helpful. Good Location. Close to Central park, 5th Avenue and to mid town. Door man was great friendly and welcoming. I stay at Hiltons exclusively and this is my least favorite. Stay at the Hilton Club, much friendlier place.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Grand Vacations
Thank Michele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this reviewResponded 17 April 2014

On behalf of myself and my team please accept our sincerest apology. We are here to help ensure your stay is the best it can possibly be and to learn of the unacceptable service you experienced is of great concern to me. I have followed up with the appropriate departments to ensure we take corrective action to ensure your future visit is what we strive daily to achieve here.

We hope we get another opportunity to welcome you back and in the interim I remain at your service.

Laurie Del Sole
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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