We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Totally Enjoyed Our Stay” 4 of 5 bubbles
Review of West 57th Street by Hilton Club

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
West 57th Street by Hilton Club
Ranked #65 of 467 Hotels in New York City
Certificate of Excellence
Little Rock, Arkansas
Level Contributor
170 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Totally Enjoyed Our Stay”
4 of 5 bubbles Reviewed 23 July 2014

My husband and I stayed 4 nights at the West 57th Street by Hilton Club in a lovely king studio premier on the 21st floor with a balcony overlooking 57th street, a wonderful soaking tub, and a separate shower. We would have given an excellent rating, but there is no onsite restaurant and although our room had a little refrigerator, a microwave would have made our stay perfect. The staff were very knowledgeable, accommodating, and friendly. We were happy to find an umbrella in our closet for complimentary use during our stay as it rained one day. The concierge service was extremely helpful. Since it was our first time to the city we had lots of questions and they gave good advice. There is a subway station one block away when going to the left as you exit the hotel. There are several restaurants nearby as well as food trucks. Central Park in two blocks away. The area is very safe for walking. One evening we walked 13 blocks to 44th street to see a 7PM production of the Phantom of the opera. There were hundreds upon hundreds of people out walking to theatres. The blocks seem short and with all of the activity in the area, the 20 minute walk felt like 10 minutes. We took a cab from LaGuardia to the hotel when we arrived and that was about $35, but by the time we left we knew our way around a little bit and took the subway to LaGuardia. It was easy! This is a great hotel, in a great location for vacationing on Manhattan Island. We are looking forward to returning.

Room Tip: Higher floor was very quiet.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank conniej238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review, 5 August 2014
I would like to take this opportunity to thank you for staying at West 57th Street by Hilton Club and complementing our staff as we strive to ensure that all our guest’s needs are met. I was delighted that you were very happy with your accommodations and pleased that you enjoyed the restaurants in New York City. Thank you for your recommendations for other guests visiting our city and we look forward to welcoming you back to in the near future.

Laurie Del Sole
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,281 reviews from our community

Traveller rating
    774
    344
    97
    46
    20
See reviews for
292
718
75
89
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (233)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dayton, Ohio
Level Contributor
122 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

The staff was too notch, of course, the room was fine, GREAT location and fine amenities. It's a contemporary style and it works, although the room was a little small, but it is Manhattan, after all. The TV was hard to figure out, and I was disappointed that there weren't in-room movies.

But, I would go back because while small the room was comfortable and the location was terrific.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BGBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review, 5 August 2014
Thank you for your recent stay at our hotel and for your kind words regarding our staff, which will be shared with our team members. I am extremely delighted to learn that we met your expectations and value your feedback regarding our facility. Please know that we look forward to welcoming you back again in the near future.

Laurie Del Sole
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

This hotel was in a great location, and the bed & sheets were super comfortable! Still trying to find out where they purchase their sheets, to order some myself!
We stayed for a promotion, but don't think I would pay full price for this hotel. It was very nice, but nothing spectacular for the amount of money per night. For the type of hotel, I would have expected the staff to be more friendly, but we would walk in the door & half the time the staff never even looked up to greet us when arriving. The rooms were very updated & nice, nothing much on the view from our room...just a view of construction.
It is located on a busy street, so if you are looking for a quiet place this wouldn't be it.
Overall it was very clean, updated, and very comfortable.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank KMN-SSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

We stayed here with our two teenage boys and had plently of room. We even brought an air mattress and it fit fine in the small living room with the pull out couch. The mattress on the pull out couch was very comfortable, but not very long. Taller guest may have a problem with this. We had a microwave brought to the room and there is a small fridge to keep waters and cokes cold. Our room was on a higher floor and noise was not a problem. I loved the deep bathtub in the bathroom and the bed was very comfortable. The location of the property is great! Literally steps away from one subway line and a block away from the NQR line. You are away from the hustle of the crowds at Time Square, but can get there either by walking or the subway. Very close to Central Park. There is a pharmacy/market right next door and a couple of doors away there is a grocery store. Loved the in room wi-fi. We had no problem with the wi-fi.

Would love if the hotel provided breakfast and it would be nice to have ice machines on each floor. It was a pain to have to keep going to the lobby to get more ice.

Room Tip: Higher floors seem to be more quiet.
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank casavaldez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elkton, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

Our stay at the Hilton was very good. The Room was clean. The refigerator was too small & had a problem with the coffee maker. The representatives of the hotel were very friendly and helpful. Hotel location was great, able to walk to everything we wanted to see.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
2 Thank Michael A. M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 18 July 2014

The cost is so high yet NYC is always expensive. But I didn't see any reason to stay here especially since they provided no perks for HHonors Diamonds. I prefer Hiltons that provide breakfast & an Executive Floor with the perks that come LONG WITH BEING A DIAMOND MEMBER.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank Leslie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review, 25 July 2014
Thank you for your review of our hotel. It is disappointing to read that we were unable to meet your expectations as it is our goal to make you enjoy your experience and return. In regards to your comments about a complimentary access to Club Lounge, Hilton Grand Vacation Properties share different benefits for Hilton Honors members due to the timeshare concept. Please kindly contact me directly at ldelsole@hgvc.com and I will be glad to discuss them with you. In the interim I remain at your service.

Laurie Del Sole
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Des Moines, Iowa
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

We just had another wonderful stay (June 23- July 14, 2014) at West 57th Street by Hilton Club. I was worried about overstaying our welcome, but they were always consistent with their excellent service (This is our second stay - last year, August of 2013, we stayed about 3 weeks with the same excellent experience). I would give this place 10 stars if I could! Special thanks to Miss Tracyn at the front desks for her thoughtfulness - she is always smiling friendly and very thoughtful and considerate ( my daughter Rebekah reminded me to write my review and make special mention of Miss Tracyn. My family and I so appreciated her ♥ . ). Also, special thanks to the manager ( sorry, I forgot his name; but he's soft-spoken, tall, dark, and handsome ) for being patient and kind (my husband really appreciated him). He let me switch to a newly renovated higher floor unit with a view of a rooftop garden and the top of the Empire State Building. I so enjoyed staring through the floor-to-ceiling windows at night to watch the glorious city night lights! And special thanks to the gentleman from the bell service ( I should know his name because he is the ever-so-smiling-friendly guy at the door ). He was able to get us a minivan taxi cab to fit all of us and all of our luggages and belongings - amazing! BTW, my girls and I enjoyed looking at those beautiful orchids in the lobby (it seemed like they are changed and replaced every few days or so) everyday. My son probably never noticed them :D ....

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Rose W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Hilton Club - New York
The Hilton Club - New York
#175 of 467 in New York City
4.5 of 5 bubbles 582 reviews
Midtown
the Quin
the Quin
#45 of 467 in New York City
4.5 of 5 bubbles 2,441 reviews
Midtown
1 Hotel Central Park
1 Hotel Central Park
#33 of 467 in New York City
4.5 of 5 bubbles 1,070 reviews
Show Prices
Show Prices
Show Prices
Midtown
Chambers Hotel
Chambers Hotel
#129 of 467 in New York City
4.5 of 5 bubbles 606 reviews
Midtown
The Ritz-Carlton New York, Central Park
Midtown
WestHouse Hotel New York
WestHouse Hotel New York
#77 of 467 in New York City
4.5 of 5 bubbles 1,330 reviews
Show Prices
Show Prices
Show Prices

Been to West 57th Street by Hilton Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about West 57th Street by Hilton Club

Property: West 57th Street by Hilton Club
Address: 102 W 57th St, New York City, NY 10019-3302
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#54 Luxury Hotel in New York City
#62 Business Hotel in New York City
#64 Romantic Hotel in New York City
#89 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — West 57th Street by Hilton Club 4*
Number of rooms: 166
Official Description (provided by the hotel):
West 57th Street by Hilton Club is located in the heart of midtown Manhattan's prestigious Plaza District between 6th and 7th Avenues, West 57th Street by Hilton Club is close to New York's most notable treasures. Studio rooms set a new standard for elegance, function, and comfort with floor-to-ceiling glass offering sweeping city views, flooring gracefully appointed with the look and feel of wood and bedding and furniture designed to soften and soothe. One-bedroom suites are consistent with West 57th's unique style offering spectacular city panoramas through the floor-to-ceiling glass and unobstructed views from the living room through the bedroom and into the master bath highlighting the open space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Southall Travel, Hilton Hotels Direct, Expedia, Hotels.com, Odigeo and Agoda so you can book your West 57th Street by Hilton Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
West 57th Street By Hilton Club Hotel New York City
Hilton New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing