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“Very nice, love the peace and quiet”

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West 57th Street by Hilton Club
Ranked #54 of 467 Hotels in New York City
Certificate of Excellence
Baltimore, MD
Level Contributor
130 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Very nice, love the peace and quiet”
Reviewed 24 October 2010

We previously owned a timeshare in the Hilton Club, located over at the main hotel a few blocks away, but took advantage of an offer to convert our ownership to West 57th instead. Since then I've stayed at West 57th a couple of times both as a solo traveler and with my husband. It's a nicer place to have a "home away from home" than the Hilton Club, primarily because West 57th is more modern and most of all QUIET. At the Hilton Club at the hotel, I had difficulties working or relaxing in my room during the day (which I need to do if I'm planning to go out at night) because other travelers and maids would be making so much noise in the halls. I have not had that problem at West 57th. It's a very restful atmosphere.

I love the great big tubs (only present in certain types of rooms, but when you can get one, it's awesome) and the beds are very comfy. Everything is very new and clean. The televisions are a little complicated to operate, but once you figure it out the channel selection is excellent. As other reviews have noted, some of the bathroom layouts are strange and at least in the Penthouses there is no door on the bathroom separating it from the bedroom, which can be a bit odd. The Penthouse bathroom also has water for the bathtub coming from a spigot in the ceiling, which is artistic but also weird and very noisy, and there is a TV ostensibly to watch in the bathtub but in contrast to the TV's in the other rooms it has almost no channel selection and in fact seems to not work much of the time. The rooms have fridges and in-room safes, which work well, and high-speed Internet, which is free but is very slow. Forget watching any sort of video on it and once it caused me to be late with a work project. Needs to be faster.

One big minus in my opinion, which wasn't made clear from the advertising literature, is that very, very few of the rooms in this property have a park view. Even the Penthouses do not have one from the rooms, although you can leave your room and go out on a separate little balcony reserved only for Penthouse-dwellers to commune with the park. There isn't even a view from the Owners' Lounge (which is actually at ground floor level) or other public area. I don't mind the street/ office building view, but the park view is really breathtaking and it seems a waste not to face more of the rooms out on it. It would be nice if down the road, Hilton was able to maybe add some type of owners' lounge on an upper floor where everybody could enjoy the park view, preferably from indoors for when the weather is hot, cold or rainy.

The owners' reception each evening features some great hot and cold hors d'oeuvre selections and drinks. Breakfast is also pretty good but would be better if they offered something besides bread products - you can't get any eggs or sausage, or any hot breakfast items at all other than oatmeal, even if you pay for them, and when I'm staying a few days the lack of my usual breakfast starts to disagree with me. The owners' lounge is also far too small to accommodate everyone, unless the intent was to make sure people don't spend too much time in the lounge. The actual lobby of the hotel is very small and only has a few seats, and gets congested at times, so it's not a comfortable place and I try not to spend any time there.

Location is a big plus as it's just a few steps to Carnegie Hall and the Russian Tea Room, the park is very close by, the subway is very conveniently located and of course there are cabs. The area gets a little bit dead after dark, but on the plus side it is pretty safe and quiet to walk down the block in this neighborhood at night as I often do when I've come back from somewhere on the subway.

West 57th has no restaurant or kitchen of its own, but they do give you a list of places from which you can order and they work with one restaurant to deliver food to your room between certain hours (like room service), which I ordered once and found quite good. There are also a number of delis and takeout places right near the hotel although some of them are closed at night. I like Fresh Bites, a make-your-own-salad place located across the street. There's also a large drugstore next door to the hotel, and a spa affiliated with the hotel (which I can't comment upon since I don't care for spas and thus don't use it).

The staff seemed a little inexperienced the first time I stayed here but on subsequent visits they have improved, particularly in terms of responsiveness. Then again I may not be the best person to comment since I visit NYC a lot and tend to make my own reservations and get tips from my friends rather than asking the staff for help.

Overall despite the issues with the view and the small owners' lounge, this is a pretty nice and restful place to stay in the city, and I don't regret converting over from The Hilton Club.

  • Stayed October 2010, travelled as a couple
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3 Thank Bunnydots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Northern CA
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 17 October 2010

I hadn't been to New York City in 5 years and this was a pleasure trip with my wife. Hotel was prime location next to Carnegie Hall and close to Central Park. Rooms were funky with showers and bathrooms lacking privacy. You couldn't use the bathroom at night without light streaming into the room and waking your partner. The staff was great and helpful with tours and directions. No ice machines so you had to call down for ice and bottled water (free of charge) Best news for me was NO DUST MITES and NO BED BUGS! I got a good night's sleep all 3 nights. The time share presentation was low key as we were already Hilton Club owners and were not there to buy another time share.

  • Stayed October 2010, travelled as a couple
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Helpful?
1 Thank dawg_launcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
virginia beach
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 October 2010

My friend and I stayed at the Hilton Club in October 2010. The location was excellent so we felt very safe walking and could reach any destinations in Midtown Manhatten with ease. The accommodations were excellent. The hotel was very new and modern unlike most hotels in New York City. We have already started to recommend this hotel to our family and friends.

  • Stayed October 2010, travelled with friends
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2 Thank dwfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
Reviewed 13 October 2010

I have stayed at the Hilton W 57th Avenue twice in the last 3 months. Each stay is only getting better. The service at this hotel is far and away the best, and the nightly rate was a steal for what you get. Rooms are terrific and location can't be beat.

Free Breakfast was EXCELLENT.

  • Stayed September 2010, travelled on business
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Helpful?
Thank jcmercer66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north of england
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 17 September 2010

This is a 4* hotel therefore not one of the cheapest,but when you take into account the inclusive breakfast I think it is well worth the money.The staff were all friendly and helpful,and the room was clean and spacious. I've not stayed in other NY hotels but believe space can be an issue,well not here.Also big thumbs up for the breakfast-cereal,toast,muffins,bagels,fruit,eggs plus juice,tea and coffee.The hotel is in a good position,within walking distance of Central park and Times square.We were able to leave luggage free of charge as we had a late flight.

  • Stayed September 2010, travelled as a couple
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Helpful?
Thank hellothereitsmehere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 9 September 2010

This is a new hotel and I was skeptical but the Hilton impressed me. Check in was a breeze and the staff was very friendly. The location of the hotel (midtown) is great - you are in the heart of the city. The room itself was great. Very quiet despite being in the middle of the city (I was nine floors up) with nice amenities. The rooms are quite modern and the shower is unique but I really liked it. Comfy beds, big flat screen TV and nice bath products. Staff was extra accomodating holding bags for a while after I checked out. Overall, this is a great hotel in a great location. I will definitely be back!

  • Stayed August 2010, travelled on business
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Helpful?
Thank RCRGator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern California
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 5 September 2010

This is a timeshare. We stayed 1 week on an exchange with SFX. We were in a studio unit which was more like a normal hotel room. However it was very comfortable with a very comfortable king bed, and excellent shower. What makes this place outstanding is the excellent service from all the employees.

It is located on West 57 street between 6th and 7th avenues 2 blocks from Central Park.

New York is a great place. This was pur second time visiting and we will be back next year. We will stay in the same place again.

  • Stayed August 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank JohnSocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about West 57th Street by Hilton Club

Property: West 57th Street by Hilton Club
Address: 102 W 57th St, New York City, NY 10019-3302
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#46 Luxury Hotel in New York City
#62 Business Hotel in New York City
#63 Romantic Hotel in New York City
#88 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — West 57th Street by Hilton Club 4*
Number of rooms: 166
Official Description (provided by the hotel):
West 57th Street by Hilton Club is located in the heart of midtown Manhattan's prestigious Plaza District between 6th and 7th Avenues, West 57th Street by Hilton Club is close to New York's most notable treasures. Studio rooms set a new standard for elegance, function, and comfort with floor-to-ceiling glass offering sweeping city views, flooring gracefully appointed with the look and feel of wood and bedding and furniture designed to soften and soothe. One-bedroom suites are consistent with West 57th's unique style offering spectacular city panoramas through the floor-to-ceiling glass and unobstructed views from the living room through the bedroom and into the master bath highlighting the open space. ... more   less 
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Also Known As:
West 57th Street By Hilton Club Hotel New York City
Hilton New York City

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