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“Good ...and Bad.” 3 of 5 bubbles
Review of The Hilton Club - New York

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The Hilton Club - New York
Ranked #212 of 467 Hotels in New York City
Certificate of Excellence
Chicago, Illinois
Level Contributor
95 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Good ...and Bad.”
3 of 5 bubbles Reviewed 1 April 2014

Checked in and were given one bedroom for the first two nights and then had to be moved to a two bedroom the last night.

One bedroom was big and comfortable. The bed was good but the pull out sofa wasn't great. We were in the room at the end of the hall (#3810) and it pretty quiet, especially in the bedroom. BUT we had a surprise. When we opened the sofa bed we found the sheets and blankets from the previous occupants still on the bed ... complete with chocolate smudges and crumbs. I then noticed a small napkin under the sofa. When I reached under to pull it out, I also pulled out tons of dirt, nuts and other stuff. Guess they didn't check or clean.

The clubs lounge was very nice and the staff pleasant.

The real problem was our last night. The two bedroom we were move to was terrible. Room 3855. It turned out that it backed onto an elevator shaft and you heard the elevators zooming up and down past the room all night long. Sounded like a train. Horrible. No other room was available so had to live with it but it was not good at all!

Room Tip: Stay away from 3855. 3810 was great.
See more room tips
  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank In2exploring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at The Hilton Club - New York, responded to this review, 3 April 2014
We would like to thank you for taking the time to provide us with your feedback. It is our goal to ensure all our guests have a memorable stay with us at all times. Please accept our sincere apologies for this lapse in service that will be addressed with the appropriate areas. We thank you for choosing and will strive to serve you better in the future.

Laurie Del Sole
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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585 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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  • English first
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English first
St. Petersburg, Florida
Level Contributor
227 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

For several years we have been members of The Hilton Club Twice a year and sometimes more often we visit the city for theater and great culinary experiences. But now. I see it was better investment than we ever believed it would be. My husband became ill and the only doctor that could help was in NYC. He needed surgery. I spent a month in the Hilton Club. I was scared. Back and forth from hotel to hospital. The staff was amazing. Since I had seen them so. Often in the past. I didn't feel so isolated. It was like being with friends. After 30+ days we headed back to FL. I hate to think what a nightmare it could have been. Yes, it was an investment that we often questioned but never again. We head back again soon Theater, restaurants and even another visit to doctors. But our accommodations will be perfect!

Room Tip: The 37th floor has the concierge hospitality suite for cocktails and snacks
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  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Caroline Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staten Island, New York, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

The Hilton is located near everything you would want to see in New York on a short visit. You are a few blocks from Central Park, great restaurants, the theater district, lounges and Times Square. There are museums and all types of exhibits within a subway ride too. The hotel itself is very well maintained. The staff is very professional and willing to help. There is nothing we could complain about.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Martin J. F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 March 2014

I can't say enough good things about Hilton New York. We come about 3 times a year to visit my daughter and love everything about it. The location is perfect for sightseeing, taking in a broadway show, shopping and dining. I come alot by myself and feel very comfortable staying here alone.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Perry Lamar W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 11 March 2014

We've been staying at the Hilton Club for the past 4 years and we love it. It's close to everything. No matter what time of day or night, we can run out for a craving. The lobby can get a bit busy, but it's not too difficult to navigate through the crowds. While there is usually a long wait for the elevators, this trip, we waited no more than 30 seconds. OUTSTANDING!!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank judithlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 February 2014

Would highly recommend the Hilton Club for families traveling to NYC. Excellent location in mid-town Manhattan. Wonderful accommodations comfortable for parents and kids alike. We all enjoyed the lounge for breakfast and snacks. Concierge staff was friendly and helped us to find some wonderful restaurants during our stay.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

I used my RCI Points to exchange into the Hilton Club New York, which is located on the 37th and 38th floors of the Midtown Hilton Property between 53rd and 54th street on Avenue of the Americas.

The hotel is central to most NYC attractions, including Broadway, Radio City Music Hall, Central Park and others.

The Hilton Club offers amenities shared by the rest of the Hotel, but the treatment is much better, and it is far more inclusive than most other hotels, including the Midtown Hilton Hotel.

The difference in cost is easily absorbed by a multitude of extras:
- Free Wifi (Otherwise as high as 14.95/day)
- Free refreshments from 6:00 AM-11:00 PM, including cookies, coffee, soda and fruits.
- Free continental breakfast 6:00 AM - 10:00 AM (cereals, breads, fruits, etc.)
- Free cocktail hour 5:00 PM - 7:00 PM (wine, beer, sodas, oeuvres)

Check in is on the 37th floor, effectively taking you out of the crowds on the main lobby; with personalized concierge on the 37th floor to help you with reservations and recommendations.

The rooms Studio - 2 Br are well equipped and designed, while being a little small, the decor and furnishings are great!

The staff is wonderfully attentive, I have stayed at this Hotel at least 10 times in the past two years, and have always had a wonderful experience, the staff make my kids, wife and myself feel very welcomed.

While considered a timeshare and fractional ownership property, the units are cleaned daily, and replenished.

The restaurant on site is limited and so is room service. Ordering out is the best option, but delivery goes as far as the lobby only.

Parking is extremely expensive, at $51/day, so I recommend not driving in for long stays, and if you do, find a cheaper garage and take a taxi or train the rest of the way.

The Hotel is located with many trains servicing the area, there is not need to a car and I greatly discourage it.

I travel I great deal, and will continue to use this property, as I am very happy with it.

Room Tip: All are great, Rooms near or about 3721 are loud, as the members lounge for refreshments is right th...
See more room tips
  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank autocatabolism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Hilton Club - New York

Property: The Hilton Club - New York
Address: 1335 Avenue of the Americas, 36th, 37th and 38th Floors of the Hilton New York, New York City, NY 10019-6012
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#62 Family Hotel in New York City
#87 Romantic Hotel in New York City
#145 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Hilton Club - New York 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Hilton Club - New York is superbly located on the 36th, 37th and 38th floors of the renowned Hilton New York offering the immediate convenience of a full-service hotel. Located in the heart of thriving midtown Manhattan, the surrounding ten-block neighborhood offers some of New York's most notable treasures. The Hilton Club - New York offers an exclusive check-in on the 37th Floor for Hilton Club guests and features studios, one and two bedroom suites. The accommodations are elegantly appointed and offer numerous amenities to help capture the contemporary sophistication of Manhattan. Guests of The Hilton Club - New York have charge privileges at the restaurants, fitness center, spa and retail outlets of the Hilton New York. ... more   less 
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Also Known As:
Hilton Club New York Hotel New York City
Hilton New York City

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