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“Beware Hilton Club Owners”

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The Hilton Club - New York
Ranked #183 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 23 May 2014

Nice hotel room but very poor service at the Hilton Club level. Held me up 30 min at departure to stamp my parking ticket but could not find any record of my stay there, very humiliating experience with no apologies.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Grand Vacations
Thank Alan M. H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at The Hilton Club - New York, responded to this reviewResponded 29 May 2014

We would like to thank you for taking the time to share your comments and feedback regarding your recent visit. As a company, we strive to provide great service and to meet all of our guests’ needs. We will be looking into this matter and continue to coach our team members on their service and problem solving skills. Please accept our sincere apologies, we truly hope to serve you better during your next visit.

Laurie Del Sole
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (654)
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434 - 440 of 654 reviews

Reviewed 20 May 2014

Check in at exclusive desk on 37th floor. Owners lounge with breakfast and afternoon reception. Concierge is always helpful and knowledgeable and the staff efficient and friendly. Super location, in the middle of midtown!

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Grand Vacations
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014

Excellent location, friendly staff, outstanding for Manhattan -- Hilton Club at 57th street is superior. Stayed in a one bedroom and it was very large for the location. Would think laundry and mini kitchen would be in the unit.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Grand Vacations
Thank Thomas E. M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014

We have stayed at the Hilton previously. It is a great experience. The hotel location is perfect and the quality of staff performance is above par. Room amenities are in the top 10% and very suitable (in the studio) for two individuals.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Grand Vacations
Thank Marvin E. L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

This Hilton is ideally located and affords easy access to Rockerfeller Center, Radio City Music Hall, 5th Avenue shopping, the Theater district and Broadway. All within a comfortable walking distance. While the hotel itself is on e of the largest Hilton's we've stayed at, service from staff is always helpful & professional, never rushed or indifferent. I always feel at home when staying here, which we do several times a year.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Grand Vacations
Thank Kathryn E. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

After having stayed at the Hilton NY many times in the past, we recently purchased ownership in the Hilton Club at the Hilton NY. On our 1st stay, we enjoyed the enhancements offered to the owners. We stayed in a 1 bedroom suite and enjoyed the owners lounge with breakfast and evening cocktails with appetizers. The concierge staff were extremely knowledgeable and helpful. A great hotel and a better owner's experience.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Grand Vacations
Thank Louis Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

I stayed here for a business trip. I got upgraded to a suite. The room was very nice, spacious and modern.

I've stayed at the Hilton New York before. This was in the same building just the 37th and 38th floor. The location is excellent in Midtown.

Had continental breakfast in the lounge in the morning. The lounge was rather small and filled with people. Normal stuff you would get at any hotel breakfast.

I requested a late check out, but was flat out denied even before asking which room I was staying in or when I wanted to check out. They said maybe they can do 10 minutes but they had to check. Very disappointing. Hilton Honors Gold or not, they don't care. This was very disappointed because you would have thought the service would have been better....If you care about service, or how you are treated, maybe this isn't the place to stay.

Would stay at the normal Hilton next time instead because they always accommodate late checkout requests and I've stayed there numerous times.

  • Stayed: April 2014, travelled on business
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1  Thank dlee_15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at The Hilton Club - New York, responded to this reviewResponded 16 May 2014

Thank you for taking the time to share your feedback with us. We strive to provide excellent service to all our guests and to meet their needs. We regret the fact that a late check out was not available upon your departure, moreover, the apparent lack of response from the staff. We thank you for having chosen the Hilton Club New York while visiting our city and we truly hope to serve you better in the future.

Sincerely
Carlos Martino
General Manager

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Additional Information about The Hilton Club - New York

Address: 1335 Avenue of the Americas, 36th, 37th and 38th Floors of the Hilton New York, New York City, NY 10019-6012
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#61 Family Hotel in New York City
#84 Romantic Hotel in New York City
#138 Luxury Hotel in New York City
Price Range: £251 - £1,069 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hilton Club - New York 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Hilton Club - New York is superbly located on the 36th, 37th and 38th floors of the renowned Hilton New York offering the immediate convenience of a full-service hotel. Located in the heart of thriving midtown Manhattan, the surrounding ten-block neighborhood offers some of New York's most notable treasures. The Hilton Club - New York offers an exclusive check-in on the 37th Floor for Hilton Club guests and features studios, one and two bedroom suites. The accommodations are elegantly appointed and offer numerous amenities to help capture the contemporary sophistication of Manhattan. Guests of The Hilton Club - New York have charge privileges at the restaurants, fitness center, spa and retail outlets of the Hilton New York. ... more   less 
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Also Known As:
Hilton Club New York Hotel New York City
Hilton New York City

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