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“Excellent Hotel (Forget the ticket desk!!!)”

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The Hilton Club - New York
Ranked #211 of 467 Hotels in New York City
Certificate of Excellence
Baton Rouge, Louisiana
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent Hotel (Forget the ticket desk!!!)”
Reviewed 11 July 2014

Excellent rooms, clean, comfortable, and courteous. Please don't deal with the short older woman at the ticket desk. You just maybe rudely ignored. The hotel is located in Manhattan and close to everything. The staff is professional and helpful, with the one exception.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank Dr Cheryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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631 reviews from our community

Traveller rating
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    157
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See reviews for
186
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75
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
St Clair Shores, United States
1 review
Reviewed 10 July 2014

The Hilton Club Grand Vacations was amazing. The breakfast was your typical continental (nothing hot) but still saved us at least $10 per day in food cost and the daily happy hour was amazing. The hotel was beautiful and if you are lucky enough you may even get a room with a spectacular view. The room was so quiet, you could hear noise when you were in the hallways but once you got into your room you never heard street noise or sounds from near by rooms.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Sean Christophe... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ogdensburg, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

great location. excellent quality. great staff. would stay there again anytime! easy to access the majority of the attractions. great for couples and family. would recommend highly to friends and family.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank C. John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schenectady, United States
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2014

A vacation is greatly helped by a good hotel to start with. A comfortable one that you would like to come home to after walking the streets of New York, visiting sights and shopping. Weary, you always want to come back to a hotel room that is clean, fresh smelling with complete amenities to rejuvenate your tired body. Or give you a really good night's sleep ready to take on another wonderful day in NYC!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank Rosemarie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naperville, IL
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 June 2014

Room had a wonderful of the park, the location was excellent but I found it lacking in cleanliness. There was a large greasy hand print on the headboard (yuck) and there were handprints, smudges and even foot prints(?) on the window looking out over 7th Ave and the park.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poodlepook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at The Hilton Club - New York, responded to this review, 8 July 2014
We would like to thank you for taking the time to share your comments and feedback regarding your recent visit. As a company, we strive to provide great service and to meet all of our guests’ needs. I was very disappointed to learn of the issues you encountered in your room. Please know that I have address the issues directly with our Housekeeping Department. Thank you for your value feedback. On behalf on our entire staff, please accept our sincere apologies. We hope you give us the chance to serve you better in the future.

Laurie Del Sole
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, United States
1 review
Reviewed 24 June 2014

The trip was excellent. I only wished that we have move days to stay in New York. It was an experience that we will always remember. The area of town was great for our stay. The entire family was excited to visit New York for the first time. Staying in Manhattan was the best place that we could have stayed.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank John W. D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2014

This is an awesome location, convenient to trains, and within walking distance to several attractions like MOMMA, Rockefellar Center, Times Square, Fifth Ave shopping and Central Park. You can't beat the price or the location.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank cynthiacc2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Hilton Club - New York

Property: The Hilton Club - New York
Address: 1335 Avenue of the Americas, 36th, 37th and 38th Floors of the Hilton New York, New York City, NY 10019-6012
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#61 Family Hotel in New York City
#85 Romantic Hotel in New York City
#152 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Hilton Club - New York 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Hilton Club - New York is superbly located on the 36th, 37th and 38th floors of the renowned Hilton New York offering the immediate convenience of a full-service hotel. Located in the heart of thriving midtown Manhattan, the surrounding ten-block neighborhood offers some of New York's most notable treasures. The Hilton Club - New York offers an exclusive check-in on the 37th Floor for Hilton Club guests and features studios, one and two bedroom suites. The accommodations are elegantly appointed and offer numerous amenities to help capture the contemporary sophistication of Manhattan. Guests of The Hilton Club - New York have charge privileges at the restaurants, fitness center, spa and retail outlets of the Hilton New York. ... more   less 
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Also Known As:
Hilton Club New York Hotel New York City
Hilton New York City

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