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“Good hotel in busy area”

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Fairfield Inn & Suites New York Manhattan/Times Square
Ranked #249 of 471 Hotels in New York City
Reviewed 24 July 2014

We picked this hotel based on location to the subway and price. It was my husband's first trip to NYC and he wanted to stay on Times Square-- I said no, and this was our compromise. The area is still full of hustle and bustle, and although I wouldn't neccessarily call it seedy it is probably not a place for kids to hang around. My biggest complaint was the odor of trash in the streets surrounding the hotel- it is the price you pay to stay close to everything in NYC. We only used the room to shower and sleep and were out and about all day.

Positives are the rooms (seriously the most comfortable bed I've had in a hotel recently), very friendly staff, breakfast service is efficient (we always went down before 8:00 and had no issues with waiting), lobby bar was fun (the Tuesday happy hour was also a great deal), and the rooftop bar was worth checking out. If I were planning a trip to NYC again I would probably chose a different hotel just because of the location, but this Fairfield really had no negatives on its own. Our only complaint was the time it took to get an elevator to go up or down-- we never had any huge issues but when you are not accustomed to waiting it does take some getting used to.

Stayed: July 2014, travelled as a couple
Thank Erin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubin S, Manager at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this reviewResponded 14 August 2014

Thank you for your review of our hotel. We are so happy to hear that you had a great time in our hotel and the city. Our staff strives to ensure that every guest is taken care like family. We hope that on your next trip to the Big Apple you will come and visit us again. Thank you again and we hope you have an amazing upcoming year.

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676 - 682 of 1,974 reviews

Reviewed 21 July 2014

We decided to book this hotel as it had such great reviews on Trip Advisor and we were not disappointed!! We were located on the 24th floor and had an excellent view!! The rooms were clean, the shower was amazing and a reasonable size (hotel rooms are very small in NYC and these were above average); the hotel was ideally located (close to Times Square, Madison Square Garden, also when travelling from Newark Airport once you come out of the tunnel the hotel is right there). Initially we wanted to be located in the heart of Times Square; however the hustle and bustle of Times Square can be a little much after the novelty wears off and I am very happy we decided to stay a little bit away from all the activity. This hotel offers complementary breakfast which saves time and money! The staff were exceptional and provided some of the best service I have ever had in a hotel!! They were courteous, friendly, helpful and always had a smile and a kind word. I have to say our favorite was Maxamillion at the front desk! He was so sweet and funny and always put us in a good mood! Definitely would recommend this hotel to anyone visiting NYC! We cannot wait to return!!

  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank kelly_travels987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubin S, Manager at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this reviewResponded 14 August 2014

Thank you for your review of our hotel. We are so happy to hear that you had a great time in our hotel and the city. Our staff strives to ensure that every guest is taken care like family. We hope that on your next trip to the Big Apple you will come and visit us again. Thank you again and we hope you have an amazing upcoming year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

We spent four nights at this hotel and it was very enjoyable. The hotel room was very clean and the beds were comfortable. As with most NY hotels, the room was small but we did not feel cramped. It had everything we needed and was organized efficiently.
The only down side was the street it was on which was a bit sketchy at night. But overall the location was good, not too close to Times Square but an easy walk to it and also close to the theater district. We appreciated not taking a taxi to the theater which we frequented often on this trip.
The hotel breakfast was very good, sometimes crowded but the staff did a nice job of making sure it worked efficiently by forming a line and seating people instead of leaving everyone to figure it out for themselves.
The staff was extremely helpful. The bellhops were great. I thought they were all terrific but I have to especially commend Victor who arranged our travel to the airport and when our flight was cancelled at the last minute and we needed to go to Newark to catch a plane, he calmed my fears and very efficiently arranged for our travel via town car to New Jersey. Thanks Victor. You were a gem!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank chisox62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubin S, Manager at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this reviewResponded 14 August 2014

Thank you for your review of our hotel. It is with great pleasure to have read and able to share your comments with our staff. We hope that on your next trip to NY, you will come and visit us again. Thank you again and we hope you have a great upcoming year.

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Reviewed 15 July 2014

We just returned from a 3 night stay in NYC at the Fairfield Inn! What a gem in the heart of the Times Square area! The staff at this hotel are the best I've experienced in any hotel - friendly, helpful, courteous, and always smiling! The rooms were clean and comfortable, a little on the smaller side but large enough for us and what we needed. The king bed was very comfortable and the bathroom was a good size. The convenience of a full hot breakfast in the morning was great as well. Can't go wrong with this hotel!! Great value, great location, and great service! We'll be back for sure!!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Nosmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubin S, Manager at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this reviewResponded 14 August 2014

Thank you for your review of our hotel. It is with great pleasure to have read and able to share your comments with our staff. We hope that on your next trip to NY, you will come and visit us again. Thank you again and we hope you have a great upcoming year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

On the positive side, clean rooms and common areas. Comfortable beds. Quiet despite the location, near Port Authority. Great service, everyone was pleasant and helpful. Breakfast food choices were plentiful and actually pretty good, especially the coffee.

Areas for improvement - one major area if the elevator situation. They have a rooftop bar so if you are checking in late afternoon or early evening, you could wait 20-30 minutes in the lobby for an elevator because one elevator is reserved for the rooftop bar. Elevators are small and at most one can fit 6 people with suitcases. They either need to get the rooms cleaned up earlier so check-in can start at 3:00 instead of 4:00 or they need to give hotel guests the ability to use that elevator. If they resolve this the hotel is a very good choice for the price and location. But waiting 20-30 minutes for an elevator is inexcusable.

Lobby is small but clean and pleasant, breakfast area can get crowded but the staff does a great job cleaning up quickly for those guests who are not considerate of others.

Room Tip: get a lower floor so you can walk up instead of waiting for elevator
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank JerseyJoePa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubin S, Manager at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this reviewResponded 14 August 2014

Thank you for your review of our hotel. First and foremost, please accept my apologies regarding the issues you had in our property. Please know that we take these items seriously and we will do everything possible to ensure they are corrected. Thank you once again for bringing these items to light. We hope that on your next visit to New York you will give us another opportunity to show you that we have made those corrections. We hope you have a great upcoming year and hope to see you soon.

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Reviewed 10 July 2014

Fresh hotel, comfortable rooms, great view, yummy breakfast included, excellent location. My first time staying here but certainly won't be my last. Friendly and helpful staff made the trip even better.

  • Stayed: June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubin S, Manager at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this reviewResponded 11 July 2014

Thank you for your review of our hotel. We are so happy to hear that you had a great time in our hotel and the city. Our staff strives to ensure that every guest is taken care like family. We hope that on your next trip to the Big Apple you will come and visit us again. Thank you again and we hope you have an amazing upcoming year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

Great location, great stay, great staff, great view.

The only negative is the elevator. There are 3 of them but one seems to only be used to transport people to/from the rooftop bar (sky room) mostly. The other two are very small and are not air conditioned. Also, there are 30-ish? floors so if you're on a high floor be prepared to stop. A lot. Definitely budget that extra wait time for the elevators into your travel plans.


The higher the room the better the view, but the longer the wait on the elevator.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jill m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubin S, Manager at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this reviewResponded 11 July 2014

Thank you for your review of our hotel. First and foremost, please accept my apologies regarding the issues you had in our property. Please know that we take these items seriously and we will do everything possible to ensure they are corrected. Thank you once again for bringing these items to light. We hope that on your next visit to New York you will give us another opportunity to show you that we have made those corrections. We hope you have a great upcoming year and hope to see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites New York Manhattan/Times Square

Address: 330 W 40th St, Between 8th Ave. & 9th Ave., New York City, NY 10018-1404
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#97 Family Hotel in New York City
#184 Business Hotel in New York City
#199 Romantic Hotel in New York City
Price Range: £90 - £336 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites New York Manhattan/Times Square 3*
Number of rooms: 244
Official Description (provided by the hotel):
Fairfield Inn & Suites by Marriott New York Manhattan/Times Square is a Times Square hotel offering 244 guest rooms in the heart of NYC. We provide guests with a Complimentary Deluxe Continental Breakfast Daily, Complimentary Starbucks Coffee available 24 hours a day, and in-room free High Speed Internet. Centrally located just minutes from Times Square, NYC's Theatre District, and the subway to take you anywhere throughout New York City, our Times Square hotel is perfect for a business or leisure trip to NYC. ... more   less 
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Also Known As:
Fairfield Inn & Suites By Marriott New York Manhattan / Times Square Hotel
Fairfield Inn And Suites By Marriott New York Manhattan / Times Square
Fairfield Inn New York City

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