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“Not $1200 worth of simple, plain room and their "superior" service!”

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Trump SoHo New York
Ranked #130 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 5 July 2012

Not rude, the staff is just distant in their actions. Barely got eye-to-eye contact. I asked them for a wake-up call and did not get one. When I showed up late to my meeting for my internship position, I explained my missed wake-up call from Trump Soho, the lady told me about her bad experience there when the hotel first opened. Apparently she had been charged for services she never asked for nor received. Be careful on this place; and check your credit card statement!

  • Stayed: July 2012, travelled on business
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14  Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear Julia B,

Thank you for your feedback. I would be happy to discuss your stay personally with you, and can be reached at 212.842.5525 or aoberoi@trumphotels.com.

Best,
Andreas Oberoi
General Manager

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Reviews (3,109)
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1,933 - 1,939 of 3,109 reviews

Reviewed 4 July 2012

The hotel is in an excellent location, with shops and restaurants nearby and close to subways. Hotel service was first class with attention to detail. All staff were very welcoming and went out of their way to help you.
The hotel room is very well equipped and fixtures and fittings are of a good quality. You can even move items in the fridge without receiving a bill for moving them. We especially found the bed very comfortable and pillows and sheets were equally of high quality.
Our only disappointment being that our room did not have a view looking over the city, but faced on to a dismal run down decaying building at the rear of the hotel. So do check this when you book in.
We would definitely use this hotel again.

Room Tip: Check on aspect when you book in, the lower rooms at the rear face on to dilapidated buildings with...
  • Stayed: June 2012, travelled as a couple
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1  Thank Sunsetbeach08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear Sunsetbeach08,

Thank you for sharing your experience and for the nice comments about our staff. We will be sure to share your feedback with our team. I am pleased to hear you enjoyed our downtown location, your room, and the comfort of our beds. I look forward to welcoming you back to the Trump SoHo.

Best,
Andreas Oberoi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2012

Just stayed at Trump Soho this past weekend for two nights. Every detail was accounted for and all the staff were attentive and kind. Great Soho neighborhood and hotel is clean and beautiful. We had a great time at the pool as well. You can't go wrong here.

  • Stayed: June 2012, travelled with family
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Thank Hal G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear Hal G

Thank you for sharing your feedback about your stay at the Trump SoHo. I am pleased to hear you enjoyed the pool and thank you for the nice comments about our staff and hotel. Please let me know if I can assist with any future arrangements.

Best,
Andreas Oberoi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2012

Stayed here on business for 5 days last month. Great room, only standard room but still nice bathroom, great views and excellent facilities (espresso machine, water, etc). Excellent location close to shops and restaurants and bars in Spring Street and prince street.
Staff very helpful and pleasant.
Only criticism is the cost of the breakfast (go to Amelia's diner round the corner - very good and much cheaper) and also lack of a real bar/meeting area - the pool bar was quite busy and noisy on the Sunday with not much seating.
Overall though, a very comfortable hotel in a fantastic location

  • Stayed: June 2012, travelled on business
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Thank maisymooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear maisymooo

Thank you for sharing your experience at the Trump SoHo. I am pleased to hear you enjoyed our downtown location and the amenities offered in the room. And thank you for your nice comments about our staff. I look forward to welcoming you again in the future.

Best,
Andreas Oberoi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2012

Stayed there overnight for a conference. The room was big and beautiful and the bathroom is gorgeous. Conference space is OK.

  • Stayed: April 2012, travelled on business
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Thank unapearla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear unapearla,

Thank you for sharing your feedback. I'm happy to hear that you enjoyed your room and had a great stay. Please let me know if I can assist with any future arrangements.

Best,
Andreas Oberoi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2012

The Trump Soho exceeded our expectations. It is stunning in design and the service is impeccable. The staff is so extremely friendly and professional. When travelling to this hotel, you must go to the Spa and pool. Simply amazing (as are the views from the stunning rooms)! I can’t wait to return soon.

  • Stayed: May 2012, travelled with friends
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Thank Ana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear Ana J,

We appreciate you sharing your experience with the TripAdvisor community and thank you for the nice comments about our staff. I'm pleased to hear that you enjoyed the pool and spa during your stay. We look forward to welcoming you back to the Trump SoHo.

Best,
Andreas Oberoi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2012

It's hard not to give this hotel a perfect score. We (6 adults and 1 baby) stayed in one of the two-bdrm penthouse suites (4205) and were very pleased. You can just tell everything abt this place is engineered to impress, from the very courteous and attentive staff (waiter at the cafe remembered what our daughter ordered the previous day), to the breathtaking views outside the floor to ceiling windows, to the super comfy rooms, to all the high tech electronics that control the ambience of the room. One thing I would mention is that some of the lower windows in our rooms can be opened outward 42 floors high from the ground. Very scary to find out because of our toddler, although they're not that easy to operate. If you're traveling with youngsters, be sure to ask for the hand-cranking device to be duct-taped. Housekeeping was very helpful when we expressed our concerns. This was never a safety hazard but as parents we felt better after the handles were taped up. Overall, this place is well worth what they charge for.

  • Stayed: June 2012
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2  Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2012

Dear Lynn S,

Thank you for sharing your feedback. I am pleased that you enjoyed your stay and the service at Trump SoHo. Please let me know if I can personally assist with any future arrangements.

Best,
Andreas Oberoi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trump SoHo New York

Address: 246 Spring Street, New York City, NY 10013-1521
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in New York City
#30 Business Hotel in New York City
#62 Family Hotel in New York City
#83 Romantic Hotel in New York City
#104 Luxury Hotel in New York City
Price Range: £245 - £574 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Trump SoHo New York 5*
Number of rooms: 391
Official Description (provided by the hotel):
Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more   less 
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Also Known As:
Trump Soho New York Hotel New York City

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