My colleague and I stayed at Eventi in mid-August. It was the business portion of my trip and I had my golden retriever with me as I traveled to the Hamptons afterward for pleasure. The hotel is located very centrally although the immediate area isn't very nice in the evening (especially for dog walking alone and NO grass nearby!). The bellhop and doormen were so kind, always greeting the dog, remembering his name, etc. As with any Kimpton, the happy hour is a nice touch and much appreciated. We had a one bedroom suite that was a pretty good size for NY and we were impressed with the oversized toiletries. (And we feel like we got a great deal on Jetsetter).
Unfortunately, 4 weeks after our stay we were still having problems relating to the charges incurred during our stay. My colleague checked in early and used her personal card so that she could get into the room early. When I arrived, I gave them the business card and asked that all charges be put on this card, NOT the colleague's card. There seemed to be no issue.
However, upon returning home, we realized that one night of parking had been charged to my colleague's card. No big deal, the company reimbursed her. But THREE WEEKS LATER, she was charged an additional $300 - for parking and other incidentals.
She immediately called and the gentleman in accounting told her he needed her to put the problem in writing and he would correct it. She put it in writing that day, I authorized the charges to be charged to the business card, and we never heard back from him. At this point, as these were unforeseen charges and it was a debit/visa, she transferred funds between her accounts in order to cover it and not incur bank fees.
We never heard back from the accountant she spoke to so we called the desk and asked to speak to a Manager. After several voicemails, we finally reached a front office manager that could assist us. I filled out the card authorization for the correct card, faxed it back immediately, and she sent an attachment with the new charges and said, since it was after business hours, the credit would go through by the next business day. It took over 5 days for the credit to come through after we reached someone that could process it immediately. Needless to say, this was a frustrating process.
Also upon reviewing our bill(s) we found a $223 laundry charge that was not ours. That charge was credited back without question, but it made us realize that in our years of not having trouble we weren't being diligent enough.
While the issues with billing were finally resolved, it left a poor impression of this hotel. To have charges show up three weeks after the stay, and incorrect, and to have the burden of them charged to the wrong card (a debit card), and requiring the cardholder to transfer funds, etc, is ridiculous and annoying. We are glad the issue is resolved, mainly due to our persistence, and hope it doesn't happen to someone else.
- Official Description (provided by the hotel):
- Kimpton Hotel Eventi redefines what it is to be a Manhattan hotel. Kimpton Hotel Eventi is an experience as much as a destination. Kimpton Hotel Eventi's historic Chelsea neighborhood near the New York theater district, artful surroundings, intimate accommodations, dynamic meeting spaces and signature Kimpton hospitality combine into something extraordinary.Located near world-renowned art galleries and vibrant nightlife, Kimpton Hotel Eventi puts you within easy walking distance of Penn Station, Madison Square Garden, the Empire State Building, Macy's and entertainment venues. Just steps outside our boutique Chelsea hotel you will find those special things that make Manhattan so exciting. ... more less
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