As a frequent user of TripAdvisor, and occasional hotel reviewer, I am always leery of long reviews (aka rants). This is kinda long I wanted to explain my low rating. I travel frequently in the US and Europe - spent about 45 nights in hotels over the last 12 months. Eventi has a lot going for it but you should consider my experiences as you weigh your hotel options. I agree with many of the positive points mentioned in other reviews. However, if you have any allergy problems, want to eat in the hotel, or are fans of crisp service and follow through read on.
For those of you who have a life and don’t want to read all this, the bottom line for those with allergies is: Eventi (as many Kimpton Hotels) are pet friendly. If you are allergic to pets ask to be on a pet free floor (they have three); and, if you are allergic to feathers (or more accurately the dust mites that live in feathered bedding) ask to have the bedding changed. Or stay in a more allergic person friendly hotel.
I booked three rooms (my sister, my daughter, me) for three nights in October. When we checked in my sister mentioned she had seen that Eventi was pet friendly. My daughter, my sister and I are all allergic to cats and some dogs so we asked if we could have rooms that had not been occupied by pets. The front desk person checking us in was very helpful and said that was easy to do. After I had been in my room a couple of hours I noticed I was feeling a little itchy and congested. I checked with the front desk and they assured me I was on a pet free floor. We went out for the evening and came back late. Next morning I woke up very congested, had a blocked ear (which I’ve never had) and had to run to CVS for relief. Chatted with helpful front desk guy about what could be bothering me. Turns out the comforter and many of the pillows are feathered. Bingo - although I am not usually bothered by feathered pillows that seemed like the case here. This is apparently common enough that they quickly dispatched housekeeping to swap out the feather containing bedding with non allergenic material. Seemed to work for me as I didn't have any more significant allergy problems (though wasn’t completely back to normal). This room allergy problem is the first I've had in many years in a hotel though I do usually ask for foam pillows. I should also add that my sister and my daughter have allergy problems occasionally but didn’t have any problems at Eventi.
Other than the allergy issues the rooms are nice. Two nits: the HVAC makes a loud rumble when it cycles on and off (may vary by room, didn't bother my sister) and the room lighting leaves dark areas (the obvious location for a suitcase on luggage rack is quite dark at night so I had to use my flashlight to find things.)
So that’s the allergy thing, here’s the service thing(s): When we checked in the desk clerk told us about the dining options including that the Bar Basque restaurant had just opened a week earlier for breakfast and dinner and encouraged us to try it. On our last night we were going to the opera and decided to try Bar Basque - I love Spanish food and we thought eating in the hotel would minimize the risk of being late for the opera. (I had to talk my sister into it because she had a bad experience at breakfast there.) When we got off the elevator at the restaurant we were offered a glass of wine off a tray. Didn't take much to figure out the restaurant was hosting a private function and was closed to hotel quests. We had not been notified (how about a sign by the lobby elevators or in the elevators???) (and why do you close a restaurant you just opened??). So we had to scramble to find another option for diner.
On our way out the door the friendly doorman asked how we were doing and we told him we were unhappy that the restaurant was closed and we weren't notified in advance. He apologized and offered us a bottle of wine. We said thanks but we needed dinner not wine. He asked us to wait while he went in back of the front desk. After a few minutes (we almost left as we were feeling pressure to eat) he introduced us to the front desk manager who asked how he could help us. Things went downhill from there. Didn't the doorman tell him our problem? We had already spent too much time on this and needed to find dinner. The manager basically indicated the whole thing was our fault as there had been a letter in our room informing us that the restaurant would be closed (I had not seen it, my sister didn’t get one). He was unhelpful so we just walked out the door. The door man apparently thought the manager was going to do something more than offer a bottle of wine as he asked us what happened. I told him: we got a weak apology and an explanation of how we had screwed up! We weren’t trolling for comps, we needed dinner and he wasn’t helpful.
OK, so now I’m at the point where only insomniacs are reading this. Anyway, the next day the front desk manager approached me and acknowledged that things had not gone well the night before. He asked how he could make it up to us. I said a sincere apology would help and he did apologize. He said he wanted to do something for us and asked us what he could do. I didn’t have any ideas and he didn't offer up any.
When I checked out I asked to speak the hotel manager. (This is putting me to sleep, is that insomniac still reading?) I told him that I had three rooms for three days, wasn’t leaving a happy customer and wanted him to know why. He (Bert?) was very professional, listened well, asked the right questions, and sincerely apologized. He said Eventi wanted us to give them another try. He would make an adjustment to our bill and send us a voucher for a two night stay. I thanked him and said we would consider giving them another try.
OK we are near the end! Guess what? Over ten days have elapsed since I checked out. I have yet to receive an “adjustment” to my considerable bill and have not received a voucher. I won’t be giving them another try.
- Official Description (provided by the hotel):
- Kimpton Hotel Eventi redefines what it is to be a Manhattan hotel. Kimpton Hotel Eventi is an experience as much as a destination. Kimpton Hotel Eventi's historic Chelsea neighborhood near the New York theater district, artful surroundings, intimate accommodations, dynamic meeting spaces and signature Kimpton hospitality combine into something extraordinary.Located near world-renowned art galleries and vibrant nightlife, Kimpton Hotel Eventi puts you within easy walking distance of Penn Station, Madison Square Garden, the Empire State Building, Macy's and entertainment venues. Just steps outside our boutique Chelsea hotel you will find those special things that make Manhattan so exciting. ... more less
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