This hotel has a great location if you plan to stay around downtown most of your trip, which was our case. It can get a little tiresome to keep going daily to midtown and uptown, I imagine. Access to subways are easy, but taxis can be hard to find during rush hour. There are plenty of restaurants, stores and tourist attractions around.
This has the vibe of other W properties, which means modern decor, loud lobby music at night and an upscale feel. You won't be disappointed if you enjoyed other W properties, but don't expect anything too different.
The room was small, but very decent sized for NY standards. Our room had no maintenance issues, the bed was comfortable, the shower was great and the view from 9/11 memorial was fantastic. We used the connections panel provided for the TV and it worked perfectly, easy to set up and it was a welcome addition. One issue was that the walls were on the thin side, so we could sometimes hear the room next door.
There is no free wi-fi in the room (which is always a drag), but at least there is access in the lobby (5th floor), which is more than I can say about some other properties. It's also nice to have water and coffee at the lobby as well.
This would have been a clean review, but poor service cost the hotel one star. The staff was nice and efficient for routine tasks (check-in/out, housekeeping), but we had 2 issues during our 3-night stay of employees making no effort to be helpful (concierge and bell man), on simple requests that took 5 minutes for me to solve after I decided to do it myself. It seemed that if something deviated slightly from their routine duties, it was greeted with an unwelcome attitude.
If I plan to go back downtown I will probably consider the W again, but I do believe the concierge service can be more accommodating.
- Official Description (provided by the hotel):
- W New York - Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Brookfield Place. Power wheel and deal at our sleek and chic Living Room Bar & Terrace with stunning unobstructed north-facing views of 1 World Trade Center. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever(R) makes all big city dreams come true. ... more less
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- Also Known As:
- w New York - Downtown Hotel New York City