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“Great business hotel but it has some issues”

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W New York - Downtown
Ranked #244 of 467 Hotels in New York City
Certificate of Excellence
Boston
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great business hotel but it has some issues”
Reviewed 1 August 2014

I just stayed in this hotel and enjoyed it...but it has some issues. BTL (their resturant) is located on the bottom room so you need to take the lift up to the 5 th floor to check in....the lobby area, outside space and bar was fantastic. But then you must cross the lobby to get to the room lifts which is a pain in the neck....My room was decent size, bed comfortable and the bathroom was just OK. I think this hotel needs a bit of a face life (common areas and room) but I will stay their again because it is very close to my office. Only real complaint is the room rate is a bit steep $340.00 per night which is out of my clients budget.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank JacquelineSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 September 2014
Hello there JacquelineSmith,

Thanks for sharing your feedback from your most recent experience at W New York - Downtown! I am glad you were able to enjoy BLT and the Living Room Bar and Terrace and do understand the lifts can certainly be confusing!

As this is conveniently located near your office please don't hesitate to reach out to me directly so i can assist with your future reservations to ensure you are most comfortable. I can be emailed at temara.exton@whotels.com.

Thanks again JacquelineSmith, look forward to welcoming you back!

Warm regards,

Temara E
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,111 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (266)
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San Clemente, California
Level Contributor
89 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 27 July 2014

Stayed here for business in room facing 1 world trade center. Great large room for a W in NYC, toiletries and shower solid. Decided to stay here vs the Conrad Hilton where meeting was & it was worth the cabs :)

Pros -- Location (if you're doing the downtown stuff, or grab subway or cabs), Rooms, Views

Cons -- typical W lobby vibe that can get on my nerves when all you want is to check in and get to room late at night

  • Stayed December 2013, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoCALcanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 August 2014
Hello There SoCALcanuck,

Thanks for sharing your feedback from your recent trip to W new York Downtown. We are glad you decided to choose us over other nearby properties and am happy to hear you enjoyed the rooms and the convenient location. We do strive to make your arrival as effortless and welcoming as possible so should you wish to discuss this in more detail please don't hesitate to reach out to me directly. Thanks again for your feedback, we hope to welcome you back soon!

Warm regards

Temara E
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, New York, United States
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 July 2014

If you are looking for a great hotel with great service and a fantastic view of the world trade site, look no further. Room was very clean and well stocked. The front desk was amazing. Loved it. Will recommend.

  • Stayed April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Gina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 30 July 2014
Hello There Gina S,

Thank you so much for taking the time to provide your feedback from your most recent experience at W New York – Downtown! We are delighted to hear you had such a wonderful time and found the hotel, cleanliness and Welcome Desk staff to be amazing! Thank you for recommending W New York – Downtown, we look forward to welcoming you back in the near future! Should you wish to contact me directly for any assistance with future reservations please don’t hesitate to do so at 646 826 8600.

Best wishes,

Temara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gorontalo Province, Indonesia
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 July 2014 via mobile

I was stay here for 2 days for business trip, the location of hotel is very convenience close to Battery park and WTC, the service wasn't good and bad at all.
Free coffee in the morning at the lobby is great.
As a SPG Member the Wi-fi should be free

Stayed July 2014
Helpful?
1 Thank Adhievedder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 August 2014
Hello there Adhievedder,

Thanks for sharing your comments from your most recent business trip to W New York - Downtown! We are happy to hear you enjoyed the location and the complimentary coffee in the mornings. We will certainly take on your feedback in regards to Wi-Fi as we are always striving to make our SPG guests feel valued. Thanks again for sharing your experience, should you wish to reach me directly in order to assist in any future reservations or to discuss this stay in more detail please don't hesitate to reach out at 646 826 8600.

Warm regards,

Temara E
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coeur d'Alene, Idaho
Level Contributor
217 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 23 July 2014

I've stayed at W hotels before, but not this one. This hotel is very nice inside and the elevators are pretty quick. You end up having to take separate elevators to get to your room...one to get to the main lobby, then another to the rooms.
The single bed room was fairly small, but I have had a lot smaller rooms at other hotels in New York. I was able to kind of get my bags out of the way in the corner. The lighting in the room is horrible. In fact, light in this room is almost nonexistent at night. Most of the lighting is cove lighting around the desk and the bed with a small desk lamp and table lamp by the bed. The bathroom is fairly small with no space to put any of your standard bathroom items. The shower was decent with pretty good water pressure and a nice shower head. The bed was comfortable and the air conditioner kept the room nice and cool. The desk was cluttered with the usual over-priced snacks and hotel books. The desk chair had to be one of the most uncomfortable chairs I have ever used. Definitely not good if you have work to do at the desk. The TV was nice with a good assortment of channels. The TV also had a media box connected to it so that you can connect your laptop or other type of media player to the TV. In fact, this media box actually works, unlike a lot of other hotels.
Overall, nice rooms, but not the most comfortable or practical.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
Helpful?
Thank MartinJLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 August 2014
Hello there Martinjld,

Thank you so very much for sharing the experiences you had while at W New York – Downtown. I am sorry to hear that you felt the room was not up to standard in many ways. Having a comfortable chair while working at a desk is a must and I am sorry that this was not the case in your room. The simple comforts must be there, including lighting, and we missed the goal we strive to provide.

I am glad to hear that you were able to enjoy other features of the room. Please let us know when you have plans to join us again and we will ensure that your stay is perfect.

Thank you again,

Temara E.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tubingen, Germany
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2014

We stayed at the "W" Downtown for 3 days sightseeing and it was the perfect catch! Very close to the metro station, many sights and the hudson river to go for a walk. The room had a great view to ground zero. All the rooms seem to have a good view, because the hotel is in the higher floors. Housekeeping is doing a good job! Very clean everything. If you like to have breakfast, you can order this "a la carte" in the restaurant below - which is really good! Unfortunately we just had time to use it once, because in New York are so many different good places to have breakfast at. The bar interior and the public area is for me a little bit to dark, but modern - everybody has a different taste, for the "W" concept it fits perfect and looks great. The terrace with view to ground zero is perfect for an aperitif. The only thing that doesn't give the 5th point is that "the Welcoming" at the reception was very unfriendly and during the stay very unprofessional. The employees prefer to talk more with each other than with the guests, also a smile seems to be very hard for them to share.

  • Stayed April 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank sissi_leinAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 August 2014
Hello there sissi_leinAT,

Thank you for sharing your comments n regards to your recent W New York – Downtown experience. We truly value your feedback as it allows us to identify areas of opportunity to improve on. We apologize the reception felt unfriendly and I assure you these comments have been shared with the team as this is certainly not the welcome experience we want anyone receiving. We are glad however you enjoyed the hotel as a whole, from the room cleanliness to the Living Room Bar and Terrace cocktails to views. We truly hope to welcome you back in the near future and should you wish to reach out to me directly please don’t hesitate to do so on 646 826 8600.

Warm regards,

Temara
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Barcelona
Level Contributor
73 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 July 2014 via mobile

One of the best located hotels, with great service. The W design is strong in general areas but slightly dated in standard rooms, that are quite small. The W minibar does not loose its attraction. All extras very expensive, $18 for a glass of average house chardonnay is really the limit!

Stayed June 2014
Helpful?
Thank H08H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 August 2014
Well hello there H08H,

Thank you for sharing your experience at W New York - Downtown, we are happy to hear you enjoyed the hotel and the great service our team offers! We appreciate your feedback and should you wish to discuss your stay in more detail please don't hesitate to reach out directly at 646 826 8600. We hope to welcome you back, and can perhaps try and find you a room more suited to your personal preferences!

Best wishes,

Temara E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W New York - Downtown

Property: W New York - Downtown
Address: 8 Albany Street, New York City, NY 10006
Phone Number:
Region: United States > New York > New York City > Financial District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#33 Spa Hotel in New York City
#149 Romantic Hotel in New York City
#161 Family Hotel in New York City
#163 Luxury Hotel in New York City
#180 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — W New York - Downtown 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
W New York - Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Brookfield Place. Power wheel and deal at our sleek and chic Living Room Bar & Terrace with stunning unobstructed north-facing views of 1 World Trade Center. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever(R) makes all big city dreams come true. ... more   less 
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Also Known As:
w New York - Downtown Hotel New York City

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