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“Great Service!”

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W New York - Downtown
Ranked #245 of 468 Hotels in New York City
Boston, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Service!”
Reviewed 20 August 2014

Really enjoyed staying here! I had to check-in early for an event and my room wasn't ready but since I had recently signed up for their rewards programs, they upgraded my room to a beautiful corner room overlooking the World Trade Memorial. The beds were the best I've ever slept on while away from home. Really did feel like sleeping on a cloud like they advertised. The restaurant downstairs was exceptional. Would definitely stay here again and absolutely consider staying at any of the "W" hotels because of my experience. Very clean and really really comfortable.

  • Stayed April 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Anna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 September 2014
Hello There Anna K,

Thanks for taking the time to provide us with your most recent feedback from your experience at W New York - Downtown! We are delighted to hear you had such a wonderful time and were able to enjoy the super comfortable W beds!! We look forward to welcoming you back! Should you ever need to speak to someone directly to help organize your future visits please don't hesitate to reach to to me directly on 646 826 8610.

Warm regards,

Temara E
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1,135 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (272)
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English first
Phoenix, Arizona
Level Contributor
334 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 20 August 2014

Great location next to Freedom Tower and a close walk to everything downtown. Tribeca is not too far as well. The classy lobby is on the fifth floor and most rooms have a good view of downtown and some of the waterfront. My fabulous corner room was adequate and big enough for NYC, my gripe would be the bathroom door... difficult to open and close. Overall, this is what I expect from a W property.

Room Tip: I always ask for a high floor... the 11th was not bad at all.
See more room tips
  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FredOH69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 September 2014
Hello there FromGothToAZ,

Thanks for taking the time to provide us with your most recent feedback from your experience at W New York - Downtown! We are happy to hear you enjoyed your time with us and found your corner room to be comfortable with lovely views! I apologize the bathroom door was a little tricky to open, I will ensure the team places a focus on reporting such an issue to ensure our engineering team is able to address in a timely manner!

Should you ever need to speak to someone directly to help organize your future visits please don't hesitate to reach to to me directly on 646 826 8610.

We look forward to welcoming you back!

Warm regards,

Temara E
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 August 2014

The W near Wall Street with its splendid terrace overlooking the WTC is a destination for business or pleasure. The room was cozy but huge windows opened it to skyscraper views. Amenities included down comforters, bathrobes, and wifi along with a spacious glassed shower. There were complementary copies of the Times and fresh coffee or herbal teas in the morning. There is both a fine restaurant and day spa in the building. The room rates were acceptable for NYC. I would definitely return.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gerihanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 September 2014
Hello there Gerihana,

Thanks for taking the time to share your feedback from your most recent visit to W New York - Downtown. I am happy to hear you enjoyed your stay with us and were able to experience the amenities we have to offer. Should you be visiting again please don't hesitate to reach out to me directly at 646 826 8600.

Look forward to welcoming you back Gerihana!

Warm regards,

Temara E
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 August 2014

Very nice hotel with an exclusive downtown atmosphere almost borders on pretentious but not quite. Lovely location across from World Trade Center memorial pools and museums. Easy walk to battery park city and attractions. My one gripe is the unisex bathrooms on concierge level-- needs more constant upkeep-- good bar location...would definitely recommend.

Room Tip: Easy subway access if you want to go uptown, leave car and use public transport.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bewitch9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 September 2014
Hello there Bwitch9,

Thanks for taking the time to provide us with your most recent feedback from your experience at W New York - Downtown! We are happy to hear you had such a wonderful time and would recommend this hotel to others! Should you ever need to speak to someone directly to help organize your future visits please don't hesitate to reach to to me directly on 646 826 8610. Fell free to always drop by The Living Room Bar and Terrace also for some great music and delicious cocktails!

Thanks again for your feedback Bwitch9,

Warm regards,

Temara E
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 18 August 2014

Used to quality of W hotel, this one is no exception. The quality of the service is truly good. The personnel were really nice and professional. I got Upgraded and as an SPG Member can’t thank the direction enough for that gesture. I really appreciated that and so did my girlfriend. There’s a spa, a pool, that was really relaxing after a day visiting the city. Speaking about visiting, make sure you go to….

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank flight_catcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 September 2014
Hello there flight_catcher,

Thanks for sharing your feedback in regards to your recent visit to W Hotels! We are happy to hear you had such a wonderful time and enjoyed the friendly service and the amenities of the property! At W New York - Downtown we don't actually have a Pool or Spa however some of our other properties in the US do so perhaps this review was intended for one of them! Regardless to say, hearing about your enjoyable experience at W is wonderful and we hope you are returning again sometime in the near future! Should you wish to visit W New York - Downtown please don't hesitate to reach me directly at 646 826 8600.

Warm regards,

Temara E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guangzhou, China
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2014

I had business trip to New York city every year. There was my first time to stay in W Hotel - Downtown. My experience are:
1) Location: near World Trade Certer.
2) Hotel: Hotel located in higher floor of the building. It provided you the good city view.
3) Room: it was comfortable.
4) Restaurant: foods are nice.

  • Stayed April 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Shaohui H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 September 2014
Hello there Shaohui H,

Thanks for taking the time to share your feedback from your most recent experience at W New York - Downtown! We are delighted to hear you enjoyed your visit and look forward to welcoming you back in the near future!

Should you need to reach out to me directly please don't hesitate to do so at 646 826 8600.

Warm regards,

Temara E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DeLand, Florida
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 August 2014

Hotel is clean, modern fixtures. Great decor for the young and middle-aged crowd.
Located across the street from the World Trade Center site.
A convenient taxi ride to the Brooklyn Cruise Terminal.
Staff very friendly and helpful.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Kenneth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temara E, Director of Rooms at W New York - Downtown, responded to this review, 5 September 2014
Hello there Kenneth F,

Thanks for taking the time to provide us with your most recent feedback from your experience at W New York - Downtown! We are elated you had such an enjoyable stay and we will be sure to share your comments with all of the team! Should you ever need to speak to someone directly to help organize your future visits please don't hesitate to reach to to me directly on 646 826 8610.

Look forward to welcoming you back Kenneth F!

Best wishes,

Temara E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W New York - Downtown

Property: W New York - Downtown
Address: 8 Albany Street, New York City, NY 10006
Phone Number:
Region: United States > New York > New York City > Financial District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#34 Spa Hotel in New York City
#149 Romantic Hotel in New York City
#161 Family Hotel in New York City
#164 Luxury Hotel in New York City
#180 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — W New York - Downtown 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
W New York - Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Brookfield Place. Power wheel and deal at our sleek and chic Living Room Bar & Terrace with stunning unobstructed north-facing views of 1 World Trade Center. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever(R) makes all big city dreams come true. ... more   less 
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Also Known As:
w New York - Downtown Hotel New York City

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