I stayed at the hotel for one night on March 29. I made my reservation three weeks in advance, but upon arrival found out that the hotel was overbooked. I arrived around 1:20 pm and was told my room was in the process of being cleaned and it would be about a 45 min. - 1 hour wait. I was early so I understood. The lobby had computers with free internet service so I decided to take care of some business. There is no place to eat in the hotel and it was cold and pouring down raining outside so I was stuck. After waiting an hour, I went to the desk to check on the status of my room and was told it was almost ready, but needed to be inspected. I continued to wait. Meanwhile, I watched at least 6 other guest check in without a wait. I didn't understand why I had to wait when I was there first, yet other people were being checked in promptly and given their room keys immediately. I never asked, but I would have loved an explanation. I continued to sit and wait patiently. Around 4:30 pm and 3 hours later, I was finally given keys to my room.
When I got to the room (#2604) and pulled back the sheets, the bed was full of hair....lots of long hair. Eeek! It appeared the sheets had not been changed. I immediately called the front desk to let them know. They told me to come back downstairs and they would assign me another room. The second room (#2701) was better. The rooms are tiny by any standard. I've stayed in many different New York hotels, but never had I seen rooms this small. The entire hotel is very compact. There are only four rooms on each floor and one elevator. The first room (a king) didn't even have a closet. Due to space constraints, the room was furnished with a portable wardrobe chest. The second room (a queen) was more spacious, and included a built niche for hanging clothes. I refrain from calling it a closet. Neither room had a nice view, but I was okay with that because I was there for such a short time. However, being that I waited so long, you'd think the hotel would have upgraded me to one of the nicer rooms as a consolation.
The bathrooms are also small, but clean. The carpets contained debris throughout the room and clearly had not been touched by a vacuum. Had I been staying longer, this would have been a bigger deal. However, I was literally in town for less than 24 hours and planned to be in the room for a minimal amount of time. For the most part, the rooms are modern and comfortable. I wish I could give it a better rate for cleanliness, but the hair in the bed sheets and carpet debris just can't be excused.
The staff was extremely courteous and professional at all times. They did give me a nice bag filled with treats and amenities accompanied by a letter of apology. I appreciated this gesture. Overall, it was not a terrible experience, but it certainly could have been better. I paid $220 for one night (including taxes and fees). I found this rate to be very reasonable by NY standards. When visiting NY, I normally stay at larger 4-star hotels in Times Square/Midtown, but chose this one due to its proximity to Pace University where I was attending a performance that evening. The hotel is located in the Financial District near the WTC Memorial, Brooklyn Bridge, and Statue of Liberty. Unless you need to be in that area for a specific purpose, I wouldn't recommend this location. It is not close to the more popular tourist attractions, shows, restaurants and shopping. Keep in mind this location is in the business district and it is dead on weekends. If the weather is bad or it's raining, taxis are hard to come by. There is a Starbucks across the street and a Subway sandwich shop next door. Otherwise, the nearest eateries and drugstores are two blocks away.
Due to an early flight, I did not get to experience the hotel breakfast. However, on my way out I asked the front desk clerk if they had a breakfast bar or snack I could take with me for the road. He politely replied, "no." I found this funny as the bag of treats the hotel gave me the day before contained a fruit bar, trail mix, cookies, bottled water, etc. Hmmmm......makes you wonder, right?
Anyway, my feelings about this place are definitely mixed. I highly doubt I will stay here again due to the inconvenient location and hotel size. If you are not staying long and don't mind using the subway or bus system, it is not a bad option for an economy NY hotel. Based on what I've paid at Marriott, Hilton, Meridian, and other boutique hotels, the price can't be beat. However, I like to experience the vigor of city life and prefer to be within walking distance of the best shopping, eateries, and entertainment. As for the hair in the bed......take your own sheets as a backup.
- Official Description (provided by the hotel):
- Brand new in 2009, the Holiday Inn Express Downtown Manhattan is conveniently located on Water Street close to Wall Street. We are just a short distance from NY Stock Exchange, City Hall, Federal Reserve Bank, and World Trade Center. Lower Manhattan will keep you fully entertained by offering a variety of attractions including South Street Seaport, Battery Park, Little Italy, Chinatown, and walking distance from the South Ferry which connects to the Statue of Liberty and Ellis Island. We offer 112 luxuriously appointed guest rooms equipped with deluxe new bedding, Smart Bath Collection amenities, wired/wireless high-speed Internet access. This newly constructed hotel also features an exercise room, business center, and hot breakfast bar. We are confident that your stay with us will be a pleasant experience, so Stay Smart! ... more less
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- Also Known As:
- Holiday Inn Express New York City-Wall Street Hotel New York City