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Gareth
Leeds, United Kingdom

Excellent value, well-presented hotel

5.0 of 5 bubblesReviewed 11 Aug 2015
I stayed in this hotel for five nights. The staff are friendly, the rooms are very clean and the air con is excellent. I know some other reviewers have complained about the size of the rooms. Granted they're a little snug, but from what I've heard, most hotels in Manhattan are like that. The room was nicely presented and comfortable and that's what's important to me. Plus New York has so much to do - surely you won't be in the room that much anyway other than to sleep.

The breakfast is decent and even as a vegetarian I had plenty to eat every morning, and the wifi was reliable. There are also computers and printers in the lobby which are handy for boarding passes etc.

Taking everything into account like breakfast and wifi included, this is the best value hotel in Manhatten and I'd definitely stay again.
Date of stay: August 2015
Trip type: Travelled solo
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Nballou S, Front Office Manager at Holiday Inn Express New York City-Wall Street, responded to this review
Responded 12 Aug 2015
Dear Valued Guest,

Thank you so much for your review. Its wonderful to hear that you enjoyed your stay with us and that all the services provided met your expectations.

We hope to see you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 9 August 2015 via mobile

This hotel is fantastic. Super clean, great location, excellent staff, and breakfast is included with rate. We stayed 3 nights and were extremely pleased with this hotel both in value and comfort. It is within a short walk to Wall Street charging bull/finance district, 9/11 Memorial, and Battery Park (Statue of Liberty cruises). There is a close by subway station too. Yasmine at the front desk was so lovely and welcoming at check in, we could tell she was happy we chose this hotel. She gave us a warm farewell upon departure too. She is great. Our little girl couldn't resist hugging her, it was so sweet. I could go on and on about this hotel. Great beds, great shower, all around great. We highly recommend. You won't be disappointed. We would definitely stay here again, gladly.

Date of stay: August 2015
Trip type: Travelled with family
1  Thank tripmantrav
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nballou S, Front Office Manager at Holiday Inn Express New York City-Wall Street, responded to this reviewResponded 12 August 2015

Dear Valued Guest,

Thank you so much for your review. It's such a pleasure to hear that you enjoyed your stay with us. My staff and I work hard everyday to provide comfortable rooms and great service to all our guest and I am very glad to hear that Yasmin was attentive to all your needs.

We look forward to your next stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2015

Stayed here last week for 2 nights. It was over the weekend so area was not too busy. It's right by the river so you can walk along the river. The hotel was full. The room was a decent size and bed was really comfortable. The bathroom was clean. Decent size tv. The wifi worked fine throughout the whole stay. I would stay here again. It's close to lots of restaurants and bars.

Date of stay: August 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Sim0n76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nballou S, Front Office Manager at Holiday Inn Express New York City-Wall Street, responded to this reviewResponded 12 August 2015

Dear Valued Guest,

Thank you so much for your kind review. We appreciate the time and effort you took to review our hotel. It's such a pleasure to hear that you enjoyed your stay with us and that all our services meet your expectations.

We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2015 via mobile

We landed on the 1st and took the Airtrain which dropped us exactly next to the hotel which shows how well connected it is. The rooms are a bit tight because most of the items are stuffed in but almost everything provided is sufficient. This has been the first holiday inn express to provide a locker in the room for documents. The only disadvantage was that the breakfast provided in the morning was limited or actually "express" and there was a long line outside the breakfast door to get a table. The location of the hotel is very much favorable and has the seaport at a 5 minute walking distance and the metro station at a 2 minute walking distance.

Date of stay: August 2015
Trip type: Travelled with family
Thank Charan Lalchand... S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nballou S, Front Office Manager at Holiday Inn Express New York City-Wall Street, responded to this reviewResponded 6 August 2015

Dear Valued Guest,

Thank you so much for your review. Its such a pleasure you hear that you enjoyed your stay with us and that our hotel location and services met all your expectations.

We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2015

I unexpectedly stayed in the city Saturday night. After searching for a hotel room for over an hour I called the holiday Inn express and was told they had one room left. Brian at the front desk held it for me. I was extremely happy with my stay. Brian gave me information of a bar a couple blocks away called the dead rabbit which was fantastic. Our room was small but very clean and comfortable. I would definitely stay here again and tell my friends about this hotel. Brian and my room exceeded my expectations!

Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Sonya4896
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nballou S, Front Office Manager at Holiday Inn Express New York City-Wall Street, responded to this reviewResponded 31 July 2015

Dear Valued Guest,

Thank you so much for you kind review. Its such a pleasure to hear that you enjoyed your stay with us and that you found everything to your satisfaction. I will share your feedback with Brian i am sure he will be very happy have been mentioned by name on your review.

We hope to see you again soon.

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Reviewed 24 July 2015

Stayed here for 17 days, the rooms are nice and clean albeit a bit small. I felt the bathroom walls could be cleaned up a bit more, there was some black paint on the walls(did not touch to find out what it was).

Breakfast is average fare, front desk staff is good especially Jose, who is very kind and great with customers.

Date of stay: July 2015
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Wiz83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nballou S, Front Office Manager at Holiday Inn Express New York City-Wall Street, responded to this reviewResponded 31 July 2015

Dear Valued Guest,

Thank you so much for you valuable feedback. We appreciate the time and effort you took to review our property. I am very glad to hear that you enjoyed your stay with us and that our staff was attentive to all your needs.

We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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