I would be remiss if I did not write this review, and it is way overdue. Our Mother-daughter trip in March was my second trip to NY in several months and both times I stayed at Staybridge Suites. I did my homework and spent months researching before deciding on Staybridge. I am so glad I did. The hotel is a hidden gem in Manhattan, and you can feel 100% confident booking a room here. The location could not be better. You can literally walk 4-5 minutes and you are in the heart of Times Square, yet the hotel is just out of the way of the noise and traffic. The Port Authority is directly across the street, which has a convenient shuttle for $15 each way to the airport. We found out too late that the shuttle would have picked us up directly in front of the hotel at no additional charge, however, it must be ordered in advance. The hotel neighborhood is safe and there is a delicious, inexpensive pizza shop at the top of the street (we felt very safe walking up there at midnight, there are people everywhere!) We also had our most delicous meal right up the block at 5 Napkin Burger in Hell's kitchen.
The rooms were gorgeous. They are clean and modern with updated furniture and linens. The view of the city was amazing. The kitchenettes are a very nice bonus. Although it is true that most NY travelers do not spend much time in their rooms, it was nice to have the fridge for water, coffee, beer, wine, left over pizza and whatever else we wanted when we returned home after a long day. The breakfast buffet was great, although we did not ever have a sit down (it was very busy). The food was always fresh and they continually kept things replaced and full. They even provided to-go containers which was nice for groups like ours who were always on the go.
The staff were by far the best part of the hotel. They have the art of customer service perfected. Jamie greeted us when we arrived and I must admit, the five of us girls looked forward to seeing if he was working each day! He was friendly, hysterical (my Mom just today brought up something he said that made us laugh, which prompted me to finally write the review!) and he sent us for the most delicious pizza the day we arrived. He made our trip more personal, and we felt so much like part of the big Staybrige family while we were there. We were actually sad to say goodbye to him. Another staff member worth mentioning is Marchin. He held our bags for us while our rooms were being prepared and he went out of his way to make us comfortable. He was always available to help if we needed it and his smile was contagious. The two guys have it going on and have raised the bar on customer service for us.
Staybridge Suites is an amazing hotel in Times Square that has gorgeous rooms with full kitchenettes, free breakfast and the location is second to none. Book the room, you will not be disappointed.
- Official Description (provided by the hotel):
- When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more less
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- Also Known As:
- Staybridge Suites Times Square - New York City Hotel New York City