We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Friendliest and most helpful staff EVER!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Staybridge Suites Times Square - New York City
Ranked #134 of 468 Hotels in New York City
Certificate of Excellence
Morgantown, West Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Friendliest and most helpful staff EVER!”
Reviewed 31 December 2012

So glad I booked a reward stay at this hotel! Great location, within walking distance to all attractions in Times Square area and beyond and close to subway stops. Hotel was clean, rooms were a good size, comortable bed. Wonderful breakfast--more than donuts or cereal with nice area to eat. Everyone I had contact with on staff was super-friendly and helpful, always greeted with a smile. Thank you to Sasha, Megan, Catherine and a few others whose names I did not get. Oh, and of course, Jamie was awesome!!! :)

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wvblonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review, 3 January 2013
Hello and thank you for your continued loyalty as a Priority Club Member and for choosing Staybridge Suites as your destination of choice!

We are glad you thought our rooms to clean and spacious. Our complimentary all American breakfast buffets are served daily on M-F from 6-10am and Sat & Sun from 7-11am, offering a wide variety of items for our guests choose from while relaxing in our breakfast and great room areas! The location, as you mentioned is fantastic, with close proximity to Times Square, Hell’s Kitchen, Madison Square Garden and subway access at the end of our street, so who could go wrong!

At the Staybridge Suites we are dedicated to providing top notch and friendly customer service, so we are glad to hear we helped make your stay more enjoyable. We look forward to welcoming you back on your next NYC visit!

Warm Regards,
Staybridge Team (especially Sasha, Catherine, Megan, and Jamie!)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

5,556 reviews from our community

Traveller rating
    3,049
    1,953
    442
    75
    37
See reviews for
1,721
2,055
225
429
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,226)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Wisconsin
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 31 December 2012 via mobile

My kids and I stayed 5 nights over Christmas and it was great. Everything was very clean, the room was big by NY standards (we were in 2904), free breakfast and weeknight managers special, free laundry facilities (who does that?). We walked to Times Square and Rockefeller Center, subway station was right on the corner for longer trips. Concierge recommended fantastic Chinese food (Jings) and helped with getting around. We checked out on 12/27 and Jamie was more than nice and went out of his way above and beyond to be helpful; can't say enough good stuff about the service from the entire staff, but especially Jamie! Yes, we waited for elevators and stood in line for breakfast, but it's Christmas in NY, what isn't crowded? Would recommend and would stay again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wisconsin_Fun_Mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review, 3 January 2013
Hello and thank you for choosing the Staybridge Suites to celebrate your family’s Christmas vacation, we truly appreciate it!!

We are thrilled to hear you found our rooms to be comfortable and clean, our team works very hard to provide the best of home and hotel! Our breakfast and social receptions are the two of the most raved about amenities we offer complimentary to our guests, so we are glad you enjoyed!

The hotel boasts for an ideal location which provides easy access to all of New York City’s famous attractions and entertainment and even a subway stop at the end of our block! Our concierges are fantastic and experts in their field. They are here daily from 8-8 M-Sat Sun 8-4 to help advise our guests on anything and everything to do or see in NYC!

We are happy that you got to know one of our staff members because they are truly the ones who make a difference in each and every one of our guests stays! Our goal at the Staybridge Suites is to provide a 100% customer service satisfaction, so we are pleased to find out you had a wonderful stay!

Warm Regards,
Staybridge Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 December 2012 via mobile

We stayed here for 7 days and the location was fantastic. Easy walk to time square and subway station almost right at the door to get anywhere. The staff were very helpful and concierge as well who were all top notch. Midweek they even put on free drinks and light food which adds to the breakfast provided every day. It's also an easy walk up 9th avenue to some fantastic food restaurants. Try Stecchio's about 5 or 6 blocks up. See review on trip adviser.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BC1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review, 29 December 2012
Hello and thank you so much for writing such a kind review. Being described as fantastic is more than we could ever hope from a guest who has just stayed with us.

The heart and soul of this hotel is its staff. From the front desks unique personalities, to the concierges vast knowledge of the city, to our bellman’s over the top performances, the overall experience that we provide our guests should be one that they remember for a long time.

We are very glad that you were able to take advantage our complimentary breakfast buffet, offered daily, and our weekly Social which is where we serve wine beer and appetizers on Tues, Wed, and Thurs from 5pm-7pm. These are the two most popular of the amenities that we offer here at the Staybridge Suites, and just two of the reasons our guests return to our hotel time and time again.

We thank you for your advice on restaurants; this will surely help other TripAdvisor guests who are looking for local dining options. Regarding options for dining, as well as entertainment and tourism, the Staybridge Suites Times Square is truly central location. We are just blocks from Times Square, Rockefeller Center, The Empire State Building, and Broadway!

Thanks again for writing such a nice review about us. We appreciate our guests and we always love to hear that our guests appreciate us. We hope that you stay with us again soon. Happy holidays!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, Scotland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 December 2012

We stayed here from the 17th -23rd December 2012. Have no complaints about the hotel, was great! Breakfast was really good, cereal, bagels, eggs, bacon and other things . Room was very clean and the bed was extremely comfy! Staff were very helpful. Jamie who worked there was very helpful and arranged a pick up for us to jfk airport when we were leaving. Great hotel, would definitely go back!! Only negative would be the elevators. They took ages!! Sometimes ten minutes!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patbtw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review, 28 December 2012
Hello and thanks for sharing your Staybridge experience with us! We are so glad that you came away from your stay here with zero complaints, and nothing but nice things to say about the hotel and staff.

Our rooms are known to be spacious, our beds to be very comfortable, and our cleanliness to be superb, thanks to our great housekeeping staff. We are glad to see that you were able to take advantage of our complimentary breakfast buffet, as it is a superbly popular amenity that we offer to all of our guests here.We are sorry for the wait caused by our elevators, and we are constantly working towards a solution regarding this issue. For now, we advise our guests to avoid the particularly heavy traffic times during the morning and evening for traveling up and downstairs.

We are elated that you got to meet our spectacular bellman, Jamie. He's been working at the Staybridge Suites Times Square since it's inception, and he's done nothing but make our guests experiences here fantastic. He personally thanks you for mentioning his name in your review!

Our entire staff really appreciates your review, and would love for you to come back. Happy holidays!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
6 reviews
Reviewed 26 December 2012

We had a room with a view which was lovely on the 24th floor, could just make out the Hudson river. Had a twin room for 3 people and it was a bit on a the small side, though we didnt spend much time in the hotel so not an issue. Breakfast was average and not always enough seating. And there was always a long wait for the lifts. The staff are incredibly helpful and friendly, helped us out when we wanted to order in Chinese and with booking a table at a lovely local steakhouse. Would recommend.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yesacewol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review, 28 December 2012
Hello and thanks for taking your time out to review our hotel!

We are very glad that you enjoyed your accommodations, and the view that you had during your stay. We do emphasize that our rooms are very spacious as compared to your average NYC hotel room. It’s also a great note that you really didn't spend that much time in the room, because New York City truly provides so many opportunities for unique experiences and adventures.

We do apologize about the wait for the lifts, and are always working to alleviate this issue, but we do advise our guests to avoid traveling upstairs and downstairs during the peak hours of the day. We are very glad, however, that our superb guest service gave you a major positive to come home with. Our staff is truly unique, guest friendly, and truly knowledgeable about New York City.

We are delighted that you would recommend us to others, and the Staybridge Suites Staff welcomes you back if and when you decided to travel back to NY. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
roswell
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 December 2012

We stayed here for one night on 12/23/2012. The hotel room is great. Not too small and has all the amenities needed. I love the fridge and freezer, you also have the option to pick a stand-up shower or tub. Bed was super comfortable! Also, the have FREE laundry facilities which was great!! Breakfast is ok, some things could be a little better and hotter. This is our place to stay when visiting NY that is nice, affordable and comfortable. We stayed at the HIE the next night and wished we had been at Staybridge. If you stay here, get the guys at the front to sing NY NY. It is great!!

Room Tip: We like the city view but they only had room 205 ready at 10 am and that wasnt so bad since we didnt...
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tboneroswell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review, 28 December 2012
Thank you for sharing your wonderful experience with everyone, we truly appreciate it!

Our accommodations are truly spacious for New York standards, our beds are notoriously comfortable, and not many other hotels can compare when speaking of amenities that are offered to its guests. We have complimentary breakfast, a weekly social hour where we serve wine beer and appetizers, Wi-Fi, self laundry facilities and a kitchenette in every single room for our guest’s convenience.

The Staybridge Suites experience is to make our guests feel comfortable and relaxed, like a member of the family, not just our guest. We also make sure that our guests feel like they are receiving the best possible value during their stay. We are so happy that you loved your experience here so much, and that our front desk could make your stay even more special!

We would sincerely love to be your go to hotel in NYC, and would like to thank you once more for taking time out to write such a lovely review. Happy holidays!

~Staybridge Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffordshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 December 2012

We have visited the Staybridge Suites in Orlando and were pleased with the hotel, so decided to visit the Staybridge Suites for our stay in New York. We were not disappointed! The service provided at the hotel was efficient and friendly, from the reception staff to the cleaning staff and restaurant team. One of the reasons for choosing the Staybridge Suites twice is because of the breakfasts included in the package price, which was of a reasonable standard. We also enjoyed the social evenings which included 'bar snacks' (burgers, salad, bratwurst etc) and free drinks. The location is central for Times Square and numerous other attractions, the parole centre nearby was not a problem. The rooms were spacious, spotless and well stocked with tea, coffee, toiletries, towels etc. We didn't hear traffic from our rooms unless the window was open and the hotel itself was fairly quiet. There was heating or air conditioning available. There are 3 lifts which were at times busy but we never waited longer than 5 minutes and could walk from our 4th floor anyway. We wouldn't hesitate to book again with the Staybridge Suites.

Room Tip: We had a room on both the 4th and 17th floor and both were as good as each other.
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenni_Jack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review, 28 December 2012
Hello Jenni, thank you so much for writing this review, we truly appreciate it! We are delighted to hear you chose us as a result of your experience at our sister Staybridge in Orlando and were not disappointed!! Our goal is to create a memorable experience for each and every one of our guests!

At the Staybridge Suites Times Square we offer the whole package; an array of complimentary amenities, services, a wonderful location and the modern comforts and conveniences you would expect at home, all at an amazing value!

I am glad to hear you were able to enjoy our breakfast and social receptions. These are two of our most raved about amenities we offer on the house! The social receptions are held (Tue -Thurs 5pm-7pm) including beer, wine, salads and a changing menu of finger foods. Our all American breakfast buffet also offers a wide range of hot and cold items to chose which is served daily (M-F 6:30-10 Sat &Sun 7-11). We are thrilled the rooms were comfortable and to your liking, they were made with the mindset of comfort and convenience, to allow our guests to enjoy the best of home and hotel.

Thank you for pointing out our excellent staff; it is truly an honor to work with them every day! They are is always here to help, from the front desk, to the bellman, and even our breakfast staff, we are all awaiting with smiles on our faces ready to meet and greet our guests! We look forward to welcoming you back on your next trip to NYC!!

Warm Regards,
Staybridge Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Distrikt Hotel New York City
Distrikt Hotel New York City
#67 of 468 in New York City
5,026 reviews
Midtown
Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Midtown
Element New York Times Square West
Element New York Times Square We...
#265 of 468 in New York City
3,975 reviews
Show Prices
Show Prices
Show Prices
Midtown
Candlewood Suites New York City Times Square
Candlewood Suites New York City ...
#220 of 468 in New York City
1,838 reviews
Midtown
Hampton Inn Manhattan / Times Square Central
Midtown
Hilton Garden Inn Times Square
Hilton Garden Inn Times Square
#152 of 468 in New York City
6,933 reviews
Show Prices
Show Prices
Show Prices

Been to Staybridge Suites Times Square - New York City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Staybridge Suites Times Square - New York City

Property: Staybridge Suites Times Square - New York City
Address: 340 West 40th Street, New York City, NY 10018-1404
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#56 Family Hotel in New York City
#57 Business Hotel in New York City
#60 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Odigeo, Ebookers, Southall Travel, Ctrip TA, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly, getaroom.com and Cancelon so you can book your Staybridge Suites Times Square - New York City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Staybridge Suites Times Square - New York City Hotel New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing