The location of the hotel was very convenient, considering we arrived at Penn Station. We had to wait until 4:00 to checkin (this was the posted time; however, quite late compared to most other hotels I have stayed at). We waited and the front desk did come and get us after about 20 min.). The room was clean and well appointed. The room was warm, so we adjusted the thermostate and went out on the town. When we got back to the room, it was still warm so we adjusted the temp down a few more degrees and turned in. We woke at 11:30 PM and could hardly breath because it was so warm in the room. We contacted the front desk and they sent up a repair man almost immediatly. He worked on the window unit for almost two hours (it was frozen). The repairs helped cool down the room enough to sleep and it continued to function for the rest of our trip. The second day we again toured the city and got back to our room around 4:00 to find that our room had not been serviced yet. We had to call down 3 times to get towel and eventually flagged down a cleaning crew in the hallway.
The free breakfast was fair. Not a big selection but if you get their early you can enjoy some quiet time. Beware if you get down stairs late...when my family awoke and went down (around 9:30), there was almost nothing left. They must stop refilling at a certian time. No juice, no ceral, no ham...my kids had toast and I snagged the last banana for my wife)
Some of the hotel staff were excellent, listening to our concerns, while others seemed to have better things to do than to help us with our questions.
- Official Description (provided by the hotel):
- When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more less
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- Also Known As:
- Staybridge Suites Times Square - New York City Hotel New York City