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“Fabulous hotel near Times Square”

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Staybridge Suites Times Square - New York City
Ranked #131 of 467 Hotels in New York City
Certificate of Excellence
Toronto, Ontario, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fabulous hotel near Times Square”
Reviewed 19 September 2013

I stayed at this hotel for a week and was so impressed I added 2 more nights to my trip. Great location, walking distance to Times Square, Empire State Building and many other attractions. Room was fully equipped with everything I needed including kitchenette and free Wi-Fi. Buffet breakfast was awesome but the social evenings with complimentary food and drink was above and beyond. After reading reviews about slow elevators I was a bit skeptical but service wasn't bad at all...at worst you had to get close and make new friends :)

I will definitely stay here again...best NY hotel experience I've ever had!!

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
1 Thank DeeCeeYYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,198)
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English first
Little Rock, Arkansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2013

My husband and I stayed in this Great hotel for our Anniversary on the 27th floor back during the 2010 snowstorm that took everyone by surprise. The room was perfect for the 2 of us with all the amenities we could ask for. All of the staff were very accommodating and friendly. We even met a few staffers that were from where we live. I loved the "do it yourself laundry room" as we had not anticipated staying as long as we did. We had booked the stay for under two weeks and ended up stranded due to the heaping piles of snow. Luckily the hotel was overbooked but since the airports were closed, we got to stay in our warm, comfy room longer. As soon as the roads were cleared, airports reopened we flew home.

Room Tip: The higher floors have Wonderful views of NY that are breathtaking....
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Ready2travelNGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia
Level Contributor
4 reviews
Reviewed 18 September 2013

My husband and I had a room on the 31st floor with a perfect view of the Empire State Building! The staff was always very helpful and courteous. The room was a great size for just the two of us. Many other reviewers mentioned long waits for the elevators; we never experiences long wait times, regardless of the time of day. There were a lot of great items on the breakfast bar and we never left feeling hungry. The evening social was great as we were able to eat enough to really just need a snack while out on the town...not a full meal.

The only cons I have are that with the room being located in the corner near the stairwell, we heard a lot of banging around in the stairways. Not really sure what it was, because I can't imagine people walking 31 flights of stairs, but whatever it was, it was a minor nuisance. (But nothing that was too big of a concern.) Secondly, (and this is just a personal matter) the shower was pretty small--width wise. For me anyways, it felt a little claustrophobic.

Overall, we will be glad to stay here again on future trips to NYC!! Thank you Staybridge Suites for a wonderful time.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lv2trvl2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pickering, Canada
1 review
Reviewed 17 September 2013

Our room was great. Had everything we needed for our 4 night stay. Found the room spacious compared to some hotels in Ontario, Canada. JAMIE recommended a great place for dinner for us - Capizzi - just around the corner on 9th. We loved it. Chef and Carolena were so much fun. All the staff at the hotel were friendly and helpful. Jamie also arranged a limo to the airport for us and helped with our luggage. This was more pleasant than taking a cab and about the same cost. Must mention that ALL the staff we spoke with or encountered were helpful and friendly. We found the breakfast quite enjoyable with variety. If we two sisters (Helena & Shirley) every get a chance to visit NYC again, we definitely will stay at the Staybridge Suites. Check out and check in were a breeze!

Room Tip: We preferred to stay on the 2nd floor due to health issues, so we could leave by going down the stai...
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  • Stayed September 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
Reviewed 17 September 2013

From the moment of check in, we were greeted by Jamie, the voice of the hotel, who set the stage for an unparalleled experience. He went out of his way to accommodate our needs, personally checking us in, handling our luggage, moving our room to better accommodate our needs, and booking our hotel limo service, all within the first 30 minutes of check in. Although the hotel was completely booked, service was exceptional at every level, from the delicious sweet treats in our room, to a full delicious breakfast, ice delivered to our room within 5 minutes of our request. The room had beautiful downtown views, and was very quiet. In room full kitchens a real plus. The bar and lobby quite lovely with waterfall glass features in every wall. I will definitely return!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuching, Malaysia
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 September 2013

My husband and I spent 11 days here. Check in was a bit chaotic. My husband and I arrived at the hotel about 1pm from a 7 hours flight from Dublin. A little disappointed our room was not ready. However, since standard check in only begins at 4pm, we couldn't say much. So, after storing away our bags with the bellboys, we went to have lunch at Snack Shack just a few blocks away. The hotel is not directly in Times Square but it is near enough. It is a good because you don't want the crowd from that crazy area! The room is small in size but comfortable. We love how there is a complete mini kitchen and big fridge in the room. The hotel provide complimentary breakfast and dinner on some nights. Breakfast can get quite chaotic due to the crowd but my advice, take away breakfast and have it in the room! There is also a laundry room for the guests to use at the basement on first come, first serve basis. Overall, an unexpected gem hotel. Downside apart from the crowd, the elevators are a bit dodgy.

Room Tip: Higher floors and away from the elevator!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
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    • Service
Helpful?
Thank midclassvacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 September 2013

Spent one night here in early September as a stopover with work. Is located a few minutes walk from Times Square in a rather 'colourful' street on the westside. The room was clean and relatively spacious, with a shower (no bath). Breakfast and wifi were included in the rate (as I believe they are in all rates) and was reasonable quality. Chose this hotel because I had to book just 2 days in advance as was cheaper than the likes of the Hilton, the Westin etc. (all about $600 a night) - with tax cost just over $400. An OK business hotel for a last minute booking.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KaguraCato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Times Square - New York City, responded to this review, 2 October 2013
Dear KaguraCato,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are pleased to know we were able to meet your expectations during your stay. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Times Square - New York City

Property: Staybridge Suites Times Square - New York City
Address: 340 West 40th Street, New York City, NY 10018-1404
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#56 Family Hotel in New York City
#57 Business Hotel in New York City
#60 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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