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“Great location, excellent staff and nice room!”

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Staybridge Suites Times Square - New York City
Ranked #157 of 471 Hotels in New York City
Certificate of Excellence
Reviewed 24 September 2013

Excellent staff and service, I was early so they stored my bags for me then called me when my room was available. Enjoyed the high floor, bigger and clean room, nice view, good amenities, big TV but occasional signal interruptions can be annoying, simple breakfast - wish they had the regular and not "light" yogurt, excellent location and very friendly staff.

Room Tip: Corner rooms are larger.
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  • Stayed: September 2013, travelled solo
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1  Thank petrapenang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,433 - 2,439 of 5,840 reviews

Reviewed 24 September 2013

Our recent stay at Staybridge Suites was the first time, very enjoyable, updated, clean, complimentary breakfast was a nice touch a little tight on seating wait staff service was very attentive. Sonny the Bellman was the one who stole the show, friendlily, accommodating, knowledgeable with a great personality who can make anyone smile.
We just want to say THANK YOU Sonny for a great experience.
Ridley's

  • Stayed: September 2013, travelled as a couple
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Thank jenabay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iris J, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 1 October 2013

Thank you for taking the time to provide us with your review. We are please you chose the Staybridge and had a great stay.It's even more pleasing to hear about your wonderful experience with our staff and that you found them friendly and helpful. I'll be sure to share your review with sunny as he loves hearing positive feedbacks from our guest. Once again, thank you for staying with us and we look forward to your next visit.

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Reviewed 24 September 2013

It was my second stay in this hotel and, like the last time, i really enjoy my stay.

I arrive by bus so since the hotel is just besides the Port Authority bus Terminal so walking from and to the terminal was quick. Hotel is just a few blocks from Times square and close distance to many restaurants. There is also a Duane Reade at the corner where you can find snacks and beverages. The hotel is also a short walking distance from a lot of shopping opportunities such as Macy's...

Hotel lobby is nice and clean and friendly staff. I arrive early in the morning but they kept my luggage for the day while i started visiting. They also provided me with a key to a restroom so i could freshen up and invited me for the complimentary breakfast. It isnt much but since i was technically becoming a customer 12 hours later, i thought it was a nice gesture. Many places would have just hold my suitcase and sent me on my merry way...

Rooms are nice and clean, bed is comfortable. The rooms are small but functional. Full Fridge and small kitchenette which was great for keeping water and drinks cold. Shower only in the bathroom and although it was working well, the shower stall was a bit small. i'm 5'9'' and 185 pounds and didnt have trouble but somebody taller and/or bigger might be a bit tight...

Free wifi was easy to access and work all the time although it became slow on occasion...Complimentary breakfast is also nice but not unforgettable. You probably will go out to eat breakfast after a day or two as there is many options nearby...But if you want to save a couple of bucks, you'll be able to have a decent meal.

One thing that was reviewed here often was how slow the elevators where...There are 3 elevators but they are very small so not a lot of people can get on at the same time. I didnt feel that it was a problem but since the hotel is 32 floors high, it can be a little waiting period before stepping on one...Never waited more than 5 minutes though...

Some people mention the neighbourhood is shady...I think the location is great and it is true that you will find some strange looking characters in the area, especially around the port auhtority terminal..But then again, it's New York! There is no area in manhattan that is squeeky clean or that you won't find this kind of people...

Room Tip: Instead of getting snacks and drinks in the lobby's ''pantry'' go to Duane Reade...
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  • Stayed: September 2013, travelled solo
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Thank Jean-François N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

I came across the name of this hotel with Expedia. The reviews on TripAdvisor we very good.
I can only add to the outstanding reviews. The location is great, withing walking distance to many attractions.
The amenities very more than I had hoped for and everything was nice and clean.
Best of all were the staff! Everybody went out of their way to make our trip wonderful..
Arjeta especially made our trip very memorable. We will certainly stay at the Staybridge again and recommended it to many of our friends.

Room Tip: The upper levels have very nice views.
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  • Stayed: September 2013, travelled as a couple
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Thank Anneliese C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Idriss K, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 24 September 2013

Thank you so very much for your great review!!!.
We are happy you liked the location of the hotel as well as all the amenities, and we are thrilled to hear that our staff went out of his way to make your stay even more enjoyable, especially Arjeta.
Thank you again for recommending our hotel, and we look forward to welcoming you for your next trip to the big apple.

Staybridge Suites Team.

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Reviewed 23 September 2013

I spent a week staying here on holiday at the start of September, and I thought it was a great hotel. The free in-room wifi was fast enough for me to be able to facetime with my family back home, which was great. I never had to buy breakfast, as the breakfast in the hotel was worth eating (really nice cereal). The location is very good - it's far enough away from the busy 8th and 9th Avenues that it is quiet at night to sleep, but close enough to where the action is. And the room was really comfortable with a modern bathroom and a proper shower cubicle. I admit that I didn't attend any of the evening get-togethers, but I also thought that was a nice idea.
At the time I left, I thought the hotel was 10 out of 10. After staying in a couple of other places since, I'd say 11 out of 10 - I would definitely stay here again.
I was also able to use loyalty points from Holiday Inn (also part of the Intercontinental Hotels Group) to reduce the cost of my stay, which was a huge bonus for me.

  • Stayed: September 2013, travelled solo
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Thank Mad-and-Irish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

Location very good: opposite the Main Bus Terminal (Port Authority) and direct access to the subway. 5-minutes walk away from Times Square, many great take-away food options around. Hotel breakfast OK (however, as European, I am used to better bread and more tasty scrambled eggs), major problem is the lack of space - difficult to find a free table in the morning. Small, but well-equipped gym. Free WiFi, but not great signal (at least not on the 31st floor, where we were staying).

Room Tip: If you can, ask for North-side high-floor rooms, they have the nicest view.
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  • Stayed: September 2013, travelled as a couple
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Thank KrisVerbruggen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

This is a wonderful place to stay - everything is thought of and included in the cost. Whilst cheaper accommodation can be found in New York, the included wifi, laundry (including soap powder!) and breakfast are definitely a plus.

I only have two very minor issues. One is the glass panel in the bathroom door! Easily overcome with a towel hung over the door. The other is the wait time for elevators, especially in the mornings. The first time we were on the 9th floor so just walked the stairs every morning...not so lucky the second time! Just make sure you leave yourself plenty of time to get downstairs in the morning if you have somewhere to be.

But overall would highly recommend this hotel - definitely one of the best I have ever stayed in!

  • Stayed: March 2013, travelled with friends
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Thank Siemta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Times Square - New York City

Address: 340 West 40th Street, New York City, NY 10018-1404
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#37 Family Hotel in New York City
#57 Business Hotel in New York City
#60 Romantic Hotel in New York City
Price Range: £93 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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