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“A true gem in NYC!”

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Staybridge Suites Times Square - New York City
Ranked #130 of 467 Hotels in New York City
Certificate of Excellence
Fredericksburg, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A true gem in NYC!”
5 of 5 bubbles Reviewed 8 February 2014

My husband and I stayed here from January 23 to 27th. It was the first time we had stayed at a Staybridge Suites hotel and we had doubts about it, knowing from many NY trips that hotel rooms in NYC are usually tiny with few amenities. This hotel is amazing! The staff is wonderful. We arrived around 3:30 in the afternoon and our room was not yet ready, but was guaranteed for 4pm. We waited in the beautiful great room of the hotel (lovely fireplace) and the room was ready a little after 4pm. Because of the delay, we were given a complimentary bottle of wine and a box of chocolates!
The room is really like a studio apartment. A full kitchen with stainless appliances (microwave, full refrigerator, stovetop, and dishwasher). King bed with pillowtop mattress. Bathroom with extremely small shower, desk with office-style chair and another chair with an ottoman. Nice city view from large window (see my photo).
We arrived on a Thursday. Every Tuesday, Wednesday and Thursday nights, the hotel has a reception for all guests. Wine, soft drinks, and a lovely buffet of snacks (even a small salad bar). In the morning, there is a free breakfast. A really nice setting and a lot of food, but food that should have been hot (eggs, pancakes, etc) were barely lukewarm. No problem, since we had a full kitchen, after the first morning we enjoyed cooking breakfast in the room.
The hotel is located right next to Port Authority and so we had easy access to the mall that is a part of the Port Authority complex. Really nice, since the weather was so cold during our stay.
There is also a pretty little bar in the hotel which is open in the evening.
Another plus: free WiFi in our room! (There is also a small business center on the main floor) I have read several other reviews that said the elevators were extremely slow, but we didn't find that to be a problem during our stay.
What a great hotel! We really enjoyed our stay!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 8 February 2014 via mobile

Stayed here for lady few yrs on holiday. Great location for manhattan. Staff very helpful. Breakfast plentiful and managers evenings nice. Lifts are small and with 32 floors you can sometimes wait a while. Overall would highly recommend.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liverpool
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 8 February 2014 via mobile

initially a bad start to find i was on the 5th floor looking out at the bus terminal. i then rolled back the sheet to find a couple of hairs. i called the front desk and someone was up within 30 minutes.
once i realised a lift was out being on the 5th floor was a relief. the wait was long.
the room itself was fine and suited the purpose, however the fridge was right at the side of the head of the bed! quite noisy at times. the room was cleaned well daily and the inroom safe was great. as far as size goes i felt it was quite big considering new york.
the breakfast was well ok. im picky at breakfast so didnt enjoy it but my other half isnt and ate well every morning. every tues, wed, thurs they do a cocktail hour from 5-7pm. free drinks and food. the food was basic but i dont think you can moan about something that is free! the unlimited wine was a godsend in ny and my stay quickly revolved about coming to the cocktail hour.
we asked fornlate checkout and were given two hours without hesitation. they also then stored our bags for us as we had a late flight!
the staff were all excellent from the wait staff at cocktail hour keeping our drinks topped up, to the reception.
we would defintely stay again, despite the start it was more than we had hoped for.

Stayed February 2014, travelled with friends
Helpful?
1 Thank Skrinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna R, Manager at Staybridge Suites Times Square - New York City, responded to this review, 11 February 2014
Dear Skrinz,

Thank you very much for your detailed feedback regarding your stay. Comments from our guests are very important to us and are used to ensure we are providing signature Staybridge Suites service. I truly apologize you had a couple of small hiccups at the beginning of your stay, but am so pleased our team responded quickly and were able to turn things around for you.
Im so glad you enjoyed our evening Social reception. You are right, unlimited wine cannot be beat!

Warm Regards,

Donna Robinson
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frederiksberg, null, Denmark
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 8 February 2014 via mobile

We weren't sure this hotel was as good as it was ranked/reviewed. But it was!

First, location is excellent close to the port authority, which will take you easily to the airport and around town.

Rooms were not huge, but was excellently equipped with a small kitchen and even dishwasher! Fridge and microwave too.

We got a room on top floor, with a very nice view due to the low port authority bus terminal building in front of hotel, so there was a nice free space around hotel. Not just looking into another scy scraper building!

Breakfast was excellent with everything you needed. It was nice to see fresh tomatoes and vegetables too! It even had plastic boxes so you could take your meal with you or to the hotel room! Never seen that before in a European hotel.

What surprised us the most was that there was an evening event called happy hour, from about five to seven o clock where there was served drinks , beverage and food. One night there was make your own burger. It was totally free! What a nice service, we just ate our dinner at the hotel some nights. Again, you could take a plastic box/doggy bag and bring the food with you!

We would definitely come back, if the price was right.
Well worth the five stars!

Stayed February 2014, travelled with family
Helpful?
Thank Emil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, New Hampshire
1 review
4 of 5 bubbles Reviewed 7 February 2014

I had gotten a great rate for the one evening stay that I needed and the previous reviews were good so I decided to give this hotel a chance. I was presently surprised by the welcoming staff and the clean hotel room. We arrived early so the room wasn't ready but the staff held onto our bags while we walked to Times Square which was a very easy walk. I was supposed to only be in town for 1 night as we had tickets for a Broadway show but after we checked in, we found out that our bus home the next day was being cancelled due to a storm coming in. The front desk was able to book us another night but they were not very flexible with the price. I was pretty disappointed by their inability to match the rate I had for the first night.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa5131970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna R, Manager at Staybridge Suites Times Square - New York City, responded to this review, 10 February 2014
Dear Lisa5131970,

Thank you so much for your feedback regarding your recent stay at Staybridge Suites Times Square. How nice of you to mention our wonderful, friendly staff. They pride themselves on being helpful, approachable, and thoughtful. And I agree with you that our rooms are some of the cleanest I have ever seen!
I am so sorry that you were affected by our recent spate of wintry weather. I also apologize if you felt our team was less than accomodating with your extension rate. Our team is trained and encouraged to take every situation on a case by case basis, and to be as helpful and accomodating as possible. We will review your feedback with our team to see where we could have improved.
We hope to welcome you back on your next visit to New York and we will do our best to ensure there is no Polar Vortex during your stay!

Warm Regards,

Donna Robinson
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
134 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 bubbles Reviewed 7 February 2014

We stayed at the Staybridge Times Square for one night and I was highly impressed in everything and as people who know me, would comment that I rarely give this high of a recommendation. The hotel is conveniently located to all of the shops and Times Square. The room was exceptionally clean and very well set up and sleep quality was brilliant. There is fully equipped kitchen with a twin hob as well as the normal stuff. Breakfast in the morning is a buffet style and here again they have tried to meet or even raise the bar. Cannot fault this place and will come again for sure.

As always parking in the area is a right royal pain but Staybridge have an arrangement with a parking lot establishment called Central Parking which is a 1 ½ blocks up from the hotel. If you stay at the hotel then you get your normal parking ticket ($ 54 a day) for $ 35.

Room Tip: I was facing the main street but noise was no problem
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ratty1741
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
united kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 6 February 2014

Excellent location,fantastic breakfast to set you up for a very busy day in the big apple,room very clean,housekeeping daily,great shower and a few accesories,loved the room with flat screen tv lots of channels,social nights think 2 or 3 a week are great even if your not into socialising with the other guest,it's a complimentary few nibbles and drinks,it's enough for an evening snack for some,after a long day out and straight up to your room,definitely will be returning ,staff very helpfull and friendly,location is tops for times square ,port authority,down to the hudson and many more ,hope this helps if you are thinking of staying here.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jaykay45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna R, Manager at Staybridge Suites Times Square - New York City, responded to this review, 10 February 2014
Dear Jaykay45,

Thank you so much for taking the time to share your experiences during your recent stay with us at Staybridge Suites Times Square. It sounds like you had a wonderful time!

We agree that our staff, location, and amenities make this the ultimate Times Square destination. So glad that you enjoyed our Social, our evening reception held three nights per week. That and our daily complimentary breakfast can definitely go a long way towards making NYC a more affordable destination.

We cannot wait to welcome you back the next time your travels bring you to New York!

Warm Regards,

Donna Robinson
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Times Square - New York City

Property: Staybridge Suites Times Square - New York City
Address: 340 West 40th Street, New York City, NY 10018-1404
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#56 Family Hotel in New York City
#57 Business Hotel in New York City
#60 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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