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“Decent for NYC”

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Staybridge Suites Times Square - New York City
Ranked #151 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 9 June 2014

We stayed here for several nights for a family vacation. The rooms are small but you can't expect much room in any NYC hotel. Loved the location. We had a couple issues while there which I think management could improve upon. First we arrived at 3:30 and we're told neither of our two rooms were ready but that they were guaranteed to be done at 4:00...only one room was ready by 4:00 with the other closer to 5:00. We also wanted to do laundry and while there are 5 washers and 5 dryers, two of each were broken. Housekeeping was using two of each as well which only left one of each available for all guests. On a positive note, the concierge was very helpful.

  • Stayed: June 2014, travelled with family
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Thank Audrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 25 June 2014

Dear Audrey D,

Thank you for your recent stay with us and reviewing our property. I am glad to know that our location worked for you and that you found our staff highly commendable.

Please accept our apologies for the difficulties you had experienced at check- in and for any inconvenience with the laundry facility. We appreciate your feedback as this is our best resource for improving guest services.

Again, thank you and we hope to have the honor of serving you again should your travels bring you back to New York.

Best Regards,

John O
Case Manager
IHGCare

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1,990 - 1,996 of 5,755 reviews

Reviewed 9 June 2014

This was the third of 3 hotels that I booked based on reviews I read. In the end I cancelled the other two and went with Staybridge suites because:
1. there was a full size refrigerator
2. there was a microwave
3. there was a stove
4. the breakfast buffet

When I got there on Saturday afternoon around 2pm, I was greeted in a friendly manner by everyone and given a corner room on the 11th floor. When I got up to the room we saw that it had not been cleaned yet. We called downstairs and they took care of it immediately and gave us a room on the 19th floor (1903).

The room was immaculate, They left a wonderful box of chocolates for me when I returned from my reunion on Saturday night. There were chocolates and handwritten notes every day of my stay. And I was able to checkout at 2PM at no extra charge.

This is definitely my new favorite hotel in the IHG line and my husband and son agree that this is where we will stay on future trips to New York.
I was worried about the elevators being slow, and there were one or two times when they were, but for the most part they came quickly and they move really fast.
This is an awesome centralized location for whatever you plan to do in New York - plays, shopping, food, family. We wandered around around at all hours of the day and night and never felt isolated or unsafe.
Thanks to everyone there, the staff is truly awesome, I never felt ignored and everyone rushes to help or has a smile or nice word for you when they see you.

  • Stayed: May 2014, travelled with family
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1  Thank Denise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 11 June 2014

Thank you so much for your great review! We are happy to hear you enjoyed staying with us here at the Staybridge Times Square. I apologize for the mix up at check-in, but am glad to see we were able to fix this quickly for you! We truly value our IHG members and I’m glad we lived up to your expectations and to even better be considered a favorite of yours here! We will try to not let this go to our heads!
Our central location makes getting around the city easy and because we are in the times square area no matter what time you make it home there are always people out enjoying the lights in the city that never sleeps.
We would love to welcome you and your family back to the Staybridge Suites Times Square and hope to see you again soon!

Thanks Again!

Staybridge Suites Team

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Reviewed 9 June 2014

Clean spacious room (for NY), beds were comfortable.Good wi-fi in the room. The kitchenette was nicely equipped. Breakfast and happy hours with wine/bear and food were really good. Hotel was opposite of Port Authority station so it was easy to go everywhere by bus and subway. There was also shuttle connection between port authority and grand central terminal. Short walk to Times Square and theater district. Staff were friendly and helpful.
We would stay here again and can recommend it.

  • Stayed: May 2014, travelled with friends
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Thank Catino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014

First time staying at a Staybridge property under IHG. We have a reasonable expectation on this property, physical property i.e the room and facilities are great. The all inclusive package plus the location is great. The location is just infront of the Port Authority Bus Terminal where you can take bus and go to Woodbury Common. It is also near Times Square

One exception is customer service. NO service at all. No greetings just pure cold check in. Staff after duty are loitering around the lobby and when we ask for help, he said he is off duty. Don't the hotel have staff entrance and exit? We booked for shuttle and we have 4 large baggage within the baggage requirement of the airlines and when we are going out of the hotel, we were told by the concierge lady, without us even asking, that we will definitely be charged extra and for a moment, I felt she wanted/insist us to take a cab. By the way, they accept the luggage on the shuttle.

Great property and too bad the customer service is bad. Having said that, we met a very nice housekeeping lady at the laundry room. That, slightly added some positive effect on our stay.

My recommendation, stay only if you want a room and dont expect customer service to be rendered.

  • Stayed: June 2014, travelled with friends
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Thank rhtkiong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 23 June 2014

Dear Rhtkiong,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 8 June 2014 via mobile

Four of us stayed here for a family vacation. The hotel is newer and everything is in very good condition. Rooms are spacious for NY, but still pretty cramped for four adults. The employees are very courteous and the concierge helped us with anything we needed. Breakfast is crowded but has a lot to choose from and the coffee is very good. The menu is basically the same every day and is typical hotel food. But it saved us about $30 every day, so it was fine for us. We stayed on the 21st floor and it was pretty quiet. We rarely heard anyone next door or in the elevator. We didn't have much trouble other the elevators being slow like some have posted. The hotel is across the street and down one block from the subway, which is very handy. I would absolutely stay here again.

Stayed: June 2014
Thank P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 11 June 2014

We are thrilled to hear you enjoyed your stay and thank you for sharing that with us! Our complimentary breakfast is offered to all of our guests and we are glad you joined us for this! It is a great way to save some money to instead spend on something much more exciting like any of the great attractions around us! We always enjoy a familiar face and love welcoming our guests back to the hotel! We hope to see you again soon!

Thanks Again!

Staybridge Suites Team

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Reviewed 8 June 2014

Our first stay here, but not our last. Perfectly located in west Midtown Times Square, close to the subway we used many times a day. Very well appointed rooms, loved the kitchenette and huge frig. 28th floor and never hear a sound all week. Elevators had trouble keeping up with busy times of day. Midweek happy hour with beer, wine and snacks was great. Morning breakfast always had many choices. Quality of food was about average, but the quality of service was outstanding. Karina made a point of making sure we were comfortable. The front desk and concierge staff were also excellent answering every question we had. Please use these people. We loved the experience and see why this place has great reviews. Budget friendly for the area.

Room Tip: Higher floors have a better view, streetside.
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  • Stayed: June 2014, travelled with family
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Thank joli28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 11 June 2014

Thank you for your kind review. Many people shy away from using the subway while here so I commend you on traveling like a true New Yorker! With it being right down the street from the hotel it is the most convenient way to get around!
Karina has been with us for some time and is a huge asset to our team. I’m sure she and the rest of our staff will be thrilled to hear they could help make your stay that much better!
Please do come visit us again soon! We look forward to welcoming you back to Staybridge Suites Times Square!

Thanks Again!

Staybridge Suites Team

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Reviewed 5 June 2014

Location is easy to get to via car [just don't go during rush hour like we did lol]. Cars are parked about a block away from the hotel. Parking is secure which is comforting; it does cost $35.00/day. This is based on a 24/hr from the time you park.There is no in/out allowed. If you forget something all you need is your parking ticket and the assistant will bring you up to your car. Subway station to most major attractions [Madison Square Gardens/WTC]. Close proximity to Times Square, within walking distance to Empire State, Macy's, Madame Tussaud's, Ripley's Believe it or Not, Times Scare, Virgil's BBQ, Dave & Buster's. VERY happy with location. Strolled through the area at 1am; very lit and well populated. Room was of ample size. Had a medium sized refrigerator; small cook-top, dishwasher, sink, and was supplied with any and all cooking needs [food not included]. Free breakfast, and Mon - Thurs free beer/wine and apps.

MAJOR PLUS!!! - Checkout time is 11am; they will hold your luggage for you while you continue to enjoy the city. Just let them know how many bags you have and what time you will pick them up.

The only complaint that I have is that the bathroom was left a slight bit dirty. There was dark colored finger print on the glass of the door, and a light brown mark on the door frame. It could have been cleaned a little bit better but wasn't so appalling that it ruined our vacation.

If we could find this room again for a reasonable price [paid for with points + cash] we would stay again.

  • Stayed: May 2014, travelled as a couple
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Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 11 June 2014

Thank you for taking the time to review your stay with us. We are glad to hear you found the location to be convenient for your travels. It sounds like you really made the most of your time here and got to see many of the great attractions around us! We can certainly always hold luggage for the day for our guests checking out so they may continue to enjoy the day before they depart.
I apologize for the marks found in the bathroom. We will be sure to keep an eye on this. Please let us know at the desk should you ever find anything like this in the room and we can have our 24 hour housekeeping team come right up and fix any spot that might have slipped their eye the first time! We would absolutely love to welcome you back to the hotel in the future and do hope to see you soon!

Thanks Again!

Staybridge Suites Team

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Additional Information about Staybridge Suites Times Square - New York City

Address: 340 West 40th Street, New York City, NY 10018-1404
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#56 Family Hotel in New York City
#57 Business Hotel in New York City
#60 Romantic Hotel in New York City
Price Range: £121 - £385 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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