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“Great hotel, great location!” 5 of 5 bubbles
Review of Comfort Inn Times Square West

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Comfort Inn Times Square West
Ranked #246 of 467 Hotels in New York City
Certificate of Excellence
Macon, Georgia
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great hotel, great location!”
5 of 5 bubbles Reviewed 1 February 2014

I selected this place based on TA recommendations and on the fact that I got a really good rate on the room. It ended up being the perfect place for my 3 daughters and I to use as a home base for a long weekend in NYC. It's one block from the Theater District, 2 blocks from Times Square, a block from access to 2 subway stations, and close to lots of great restaurants. Breakfast was included and was a typical hotel breakfast. The only day the eating area got crowded was Monday morning. The room was VERY small, but I was expecting that. We were on the street side of the building on the 5th floor. I was a little nervous about how noisy it would be, but we never had any issues with noise. The only thing I would recommend is that you bring your own hairdryer. Picky - I know. But their hairdryers require you to hold down a button the whole time to keep the hair dryer on. My hand was killing me by the time I was done. Otherwise - GREAT place to stay. Thanks, TA, for the recommendation!

Stayed January 2014, travelled with family
Helpful?
4 Thank LauraLbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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944 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Vinalhaven, Maine
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

This hotel was a truly amazing surprise. For a hotel in midtown Manhattan, we found it to be an exceptional value for the money. The room was not huge but more than adequate and immaculate, as was the bathroom and the whole hotel. The breakfast each morning was wonderful, with so many choices. The staff was very friendly, polite, and helpful. I would certainly recommend this hotel very highly. We will definitely be back!!

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Carole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 21 January 2014

We stayed at this hotel in mid December 2013. The location was very good, only 5 minutes from the subway, very close to Times Square and yet in a quiet street. The staff were very friendly and welcoming. The room was small but perfectly adequate and very clean. Free breakfast was great. It was also nice to be able to make a coffee or hot chocolate during the day or evening in the small breakfast area.

We booked using Choice Hotels membership and got a good price.

The hotel is small enough to feel homely. This is a bonus in a big city like New York.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank MrsMainlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany NY
Level Contributor
66 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

We chose this hotel to take advantage of an off-season special price, and because of its central location for theatre, restaurants, etc. We were very pleased with everything, starting with the friendly and helpful staff at the desk, in the breakfast area and in housekeeping. The rooms aren't real large (this IS New York city!) and the lobby almost non-existant. But everything was immaculately clean and updated, and everything (TV, shower, etc.) worked well. Not much street noise either. The breakfast was one of the best I've seen in a Choice hotel. Eggs (cooked and hard-boiled), bacon, sausage, waffles, pastries, cereals. fruit, yogurt, and more. The breakfast area could be a bit crowded at times, but we always found seats and enjoyed a very full breakfast indeed. All of this, and especially the great staff, made this a perfect place for our winter getaway in the city.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LeeAlbany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam k, General Manager at Comfort Inn Times Square West, responded to this review, 9 February 2014
Dear LeeAlbany, WOW, WOW, WOW As always we love 5 STARS. It was perfect to take advantage of January rates. We are thrilled to hear that you enjoyed our clean rooms, Hot Breakfast and central location. We are very proud of our entire staff for creating such a warm and hospitable experience. We look forward to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ferring, West Sussex
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

We stayed here just before Christmas. We wanted something liveable but didn't want to spend a huge amount on accommodation as lets face it, its just a place to rest your head. We wanted to spend the money on doing the tourist stuff.

Well, all in all, this hotel was excellent for what we wanted. The hotel had mixed reviews but I am guessing that these are people expecting five star. Without a shadow of a doubt I would stay here again, without even looking at other hotels.

The location was perfect, just perfect. Just off the main road, so not too noisy. We even had a room at the back of the hotel. Yes, the view was poor but I would rather have that than road traffic. Although, the road wasn't busy at all.

Breakfast was nice, and getting downstairs at 8am we had no issues at all getting a table. 9am got a bit busier.

Yes, the rooms could do with a makeover but I tell you what they are exceptionally clean. The beds were very nice to sleep on.

Very polite reception and most helpful when I jammed my suitcase wheels in between the gap of the lift doors!

if you have booked this hotel you will be fine.

I really don't understand any negative reviews with this hotel. If you want top quality go and pay the money!!!

As I said, without question, if I was going to New York again I would just book this hotel without looking for others.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Crooty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam k, General Manager at Comfort Inn Times Square West, responded to this review, 9 February 2014
Dear Crooty, Thank you very much for sharing your experience about your stay at Comfort inn times square west. As always our location is unbeatable. We are glad to know that you enjoyed every aspect of your stay with us. We proudly say that we have maximum number of Breakfast seats compared to other hotels of our capacity. We are glad to hear that we will be your hotel choice for your future accommodations. Once again thanks very much from our entire team at Comfort inn Times Square West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

This tops my list of hotels I've stayed at in NYC. I stay in NYC 3-4 times a year and this was the first time I stayed at this location. First of all, it is centrally located and only a quick block to the subway, which was highly convenient. The staff was very friendly and accommodating. The rooms are comparable, if not slightly larger in size, than other NYC hotels I've stayed at. The bed was extremely comfortable and a firm AND soft pillow were provided for guest preference. The hotel looked brand new (they opened in 2009, we asked) and the cleanliness was impeccable. I commented several times to my travel mate how clean everything looked, how fresh the linens smelled, and how shiny the floors were. The shower head was powerful and the water pressure was great (this may sound silly, but it's important for a woman!) The full breakfast in the morning was a bonus. They served hot options (bacon, sausage, waffles, oatmeal, biscuits and gravy, etc.) along with cereals, pastries, yogurt, hard boiled eggs, etc. There was a variety of selections for everyone. Not only was the food really good, but having a provided breakfast each morning really cut down on the food spending in the city (and that can get costly!) They also had hot coffee, tea, and hot chocolate packets available in the lobby at all times, which really helped with the caffeine fix I needed throughout the day. I usually don't write reviews, but I was highly impressed with my stay and I will make it a point to return to this hotel each time I stay in the city!

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Melanie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam k, General Manager at Comfort Inn Times Square West, responded to this review, 9 February 2014
Dear Melanie N, WOW. We love the 5 STARS. Thanks so much for a wonderfull review. Our location is one of the best we can cliaim near Theatres, Timesquare and right in Hells kitchen. I will share this detail review with all our staff responsible to create such experience for our guests. We love to serve you back again and hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

This is our second time staying here, and we will be back. The entire hotel is always spotless...rooms and public areas. The staff is wonderful and helpful, always at the front desk greeting guests with a smile. Also, the location is fantastic for attending Broadway shows and trying all of the wonderful restaurants in Hell's Kitchen. It's in a safe area with great access to the subway just a block away. Since it isn't right on a main street, it is very quiet. The only downside is the room size, but for two people it isn't a problem. We have even stayed here with four people, and while crowded, it was ok for the price.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Rachel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam k, General Manager at Comfort Inn Times Square West, responded to this review, 9 February 2014
Dear Rachel2, Thanks for sharing such a wonderful review about your recent stay with us. This review will help all future guests looking for valuable accommodations around Times square and in hells kitchen. We are glad to know that, you enjoyed our hotel is your choice for your future lodging needs and we look forward to welcome you back. On behalf of my wonderfull team we thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Times Square West

Property: Comfort Inn Times Square West
Address: 343 W. 44th Street, New York City, NY 10036 (Formerly Comfort Inn Theatre District)
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#100 Family Hotel in New York City
#137 Business Hotel in New York City
#158 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn Times Square West 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Inn Theatre District Hotel New York City

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