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“Excellent Hotel”
Review of Andaz Wall Street

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Andaz Wall Street
Ranked #118 of 467 Hotels in New York City
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Excellent Hotel”
Reviewed 17 June 2011

What a pleasure to find a hotel that is even better then you expected !
After a long day of flights , we finaly got to the Andaz aftter 10.00pm.
A cool oasis, with offers of complimentary drinks and a rapid check in.
Very attentive staff who could not do more to help get us and our luggage up to our 13th floor room . Quality of room was 1st class, room service was there 'on time' and 'hot' wine was chilled. This standard or service continued through our two day stay.
If you want to enjoy a great hotel in a perfect down town location choose the Andaz.
We will again & again , enjoy it . Stuart & Krystyna Gibbons - Cambridgeshire - UK

Room Tip: Ask, the staff do all they can to give you waht yt
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Stuart866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Toronto
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 June 2011

We came across the Andaz Wall Street by cross referencing a few websites, but then calling the hotel directly to book. We received an excellent rate by doing this - I think it's a good approach for a place like NYC where there are a large variety of hotels to choose from.

The location of this hotel is on Wall Street - so while the neighborhood walk may be less than inspiring, although there is a nice little "port" like area to the NE, it is a relatively cheap cab ride to mid- or up-town Manhattan.

The rooms were in good shape - there were two couples - one in a regular room, and we upgraded ours. The upgrade was well worth it as it was a very large and comfortable suite with a sitting area separated from the sleeping area. There was a good workstation/dining table that was also very convenient. The bathroom in our suite showed some wear and tear - chips in the jacuzzi tup and in various places on the wall. Nothing major - but things that should be taken care of.

The breakfast brunch was amazing - probably the best feature - good quality and well priced. We didn't order room service - but if we stayed again, we would for sure go for brunch again.

The intake system is a bit odd - there are various staff members floating around - in business casual attire. This is fine - and the intake with ipads is fine - but the service felt a step down from what you would get with a traditional guest check-in system. Also - it felt like we were doing a lot of waiting around - the lack of a queue system only works if there are sufficient people working. Otherwise, it is just an exercise of frustration, as people cut ahead, or are helped first. While the individuals who actually provided help were pleasant - the waiting was a huge aggravation.

We did speak to a conceirge-type person for some dinner ideas - they were pretty horrible, which also was a disappointment. I called for Ice once - took over 40 minutes - again a real exercise in customer service disasters.

That said - rooms, price, brunch, free non-alcoholic bevies - almost offset the negatives.

Room Tip: Call hotel directly, shop around.
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  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank SksAdvntr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicagoland
Level Contributor
368 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 15 June 2011

The ANDAZ (Wall Street) is a classy place if you need to stay around Wall Street Financial district. A lot of restaurants close by and within walking distance (check out Fino's and also Captain's Ketch - great seafood)

Rooms are modern and big. Exercise room is well-appointed and part of the free amenities. Restaurant (on second floor) was expensive for lunch but modern elegant.

Room Tip: no bad rooms at this place - all class.
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank PROF_CONSULTANT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 June 2011

Great inclusions with the room, free mini bar and drinks and snacks in the lobby - great coffee. Rooms are a really good size for New York and nicely appointed. Staff were friendly. Room service food was great.

The location isn't great, although the subway system is so easy it's not necessarily an issue if you don't mind not being central or within walking distance of much. There is absolutely nothing happening in this area on weekends at night. Also one of the subway lines wasn't operating from Wall St the weekend we were there. Not sure if this is always the case or just this week as there wasn't any signage.

The only negative about the rooms themselves is that they were really cold, even with the temperature control turned to the warmest setting or turned off altogether. We raised this with staff and they said it's the same throughout the whole building. It was like a refrigerator, to the point where we had to rug up when inside then would be too hot when we went outside as it was impossible to gauge the weather (as due to the surrounding high rises we also couldn't see any sky).

Other than that, would recommend the hotel for its discounted rates, the great rooms and the many included extras.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank RubyMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silver Spring, MD
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 June 2011

The room is amazingly clean and big for NYC. Extremely modern design - very European. Amazing bathroom - the shower stall can fit 2 people. Great free snacks and drinks in the room and are being replenished daily. The window seat in the room is a great bonus. Cool black out curtain design. COMFORTABLE bed. Close to subway. Great restaurants close by. Best of all - free coffee, fresh squeezed orange juice, cookies are available in the lobby 24/7. Staff are very friendly and helpful. Discount parking at the garage next to the hotel if you mention you're hotel guests.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank bernsteinsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomfield, Mi
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 June 2011

This hotel is in the financial district. We went to visit our children who live in that part of the city. It's near many subway lines and walking distance to South Street Seaport. From the moment we walked into the hotel we were catered to. Our luggage was whisked away and we were led to a comfortable sofa and offered something to drink while our reservation was taken care of. The hotel has a complimentary wine tasting in the evening which hit the spot after a busy day in the city. Also, complimentary coffee or cappuccino in the AM. We did tip the waiter who prepared the drinks for us. We definitely will go back to this hotel. If there is one thing that I would change it would be more light in the bathroom. It was very dim and I had to put my makeup on near the window.

Stayed April 2011, travelled with family
Helpful?
2 Thank sharonarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 June 2011

Most everything has been said already. This hotel is great.

Amazingly comfortable bed and pillows.
Lively by day but quiet at night, though there is a good scene just a few blocks away.
Free minibar other than booze (especially helpful since I don't know here there is a convenience store nearby)
High quality bath products.
FREE internet!

The only thing I didn't like about this is that the tub is really oddly shaped. It's like a mini jacuzzi almost - a deep square. Just very hard to actually take a bath in.

  • Stayed June 2011, travelled on business
    • Service
Helpful?
1 Thank pavlovsdawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz Wall Street

Property: Andaz Wall Street
Address: 75 Wall Street, Entrance on Water Street, New York City, NY 10005-2833
Phone Number:
Region: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#24 Spa Hotel in New York City
#25 Romantic Hotel in New York City
#28 Business Hotel in New York City
#43 Family Hotel in New York City
#96 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Andaz Wall Street 4.5*
Number of rooms: 253
Official Description (provided by the hotel):
Experience Lower Manhattan’s renaissance at Andaz Wall Street from Hyatt. Have a seat in the Andaz Lounge—an open, communal setting that’s equal parts living room and lobby—where your Andaz Host will warmly greet you and check you in with a handheld iPad. Complimentary High-speed wireless Internet and local calls will be make you right at home as well as free non-alcoholic beverages and snacks. Escape from the real world with high-impact treatments from The SPA or enjoy a quick stroll to South Street Seaport. It’s your call — you’re in the heart of it all. ... more   less 
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Also Known As:
Andaz Wall Street Hotel New York City

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