This hotel focuses so much on supplying the extras that they completely dropped the ball on the basics. I am a business traveler and I booked one night at the Andaz Wall Street location. My pros and cons list is below if you want to skip my review. I've heard all good things about the Andaz 5th avenue location so I expected a positive experience at the Andaz Wall Street location. I called the hotel the night before to let them know that I would need to check in early the next morning at 8am. The front desk told me that they would do their best to get a room ready for me by that time. When I arrived the next morning I was checked in quickly and given a room. (sidenote: I thought it was funny that they asked whether i needed two keys or one, usually the hotel employees are discreet and hand you two keys). I went up to the room. It was big and bright for a hotel room in NYC. I always give the room a once over to get an idea of what i have and what i need. When i walked in the room I immediately noticed that the floor creaked when i walked in (fake wood floor) and my shoes would stick to the floor everytime i took a step. The rug under the bed had random stains on it. The remote for the tv was missing the back cover (that was sloppy; housekeeping should have picked up on this especially because they took the time to program a personal greeting to me on the tv screen). I found out that housekeeping comes in at 9am. The bathroom is all black tile. But that didn't keep me from noticing the shower stains and soap scum left by the last hotel patron and dirty foot stains all over the floor. The only bathtowels were on a towel rack in the shower. Considering the stains I found in the shower, i didn't want to use the towels that were placed in the shower. The sink and toilet were clean. I was also disapointed by the lighting in the bathroom, it's very dark. I turned all the lights on and it still didn't help. I had to do my hair in the hall under the light in front of the doorway. The hotel stocks their bathrooms with kiehls shampoo, body wash, conditioner , lotion and vegetable soap. No mouthwash is in the bathroom. The closets have no doors, so they were more like built in shelves. Well, the built in shelves had two robes, two slippers and a few hangers. Not sure if the slippers were already used because they weren't in plastic. The next built in shelf had a door at the bottom, which houses the snack bar. Free snacks and non alcoholic drinks are cool but one of the water bottles in my snack bar was open and half full (another strike against housekeeping). Among the "shelves", the safe was no where to be found. I finally found the safe in the cabinets under the tv. In my opinion, i would prefer the safe in the closet, a closet with a door. This brings me to hotel security. Considering that this is a newer hotel, I expected the elevators to require the use of a room key to access certain floors. None of the elevators have this feature. Additionally, there are no doormen at this hotel. When I checked in, the hotel employees (2 at any given time) who checked me into the hotel were expected to help me carry my bags to the elevator. Luckily, all I had was an overnight bag, so i did not need assistance. But it was painful to watch them carry luggage of other guest to the elevator and also ridiculous. (btw, there is no actual front desk, just a kiosk with two laptops and two ipads.). Back to the actual room, there is no iron in the room. I called guest services about this and they told me that none of the rooms have irons. It had to be requested. There is no ironing board in the room either. The hotel room phone has two buttons that link you to hotel staff, the eat-in button and the host button. The buttons led to the same two people. Room Service was quick and the servers were polite. I ordered twice and both times the servers insisted on coming into the room to set down the food. I would prefer to take the tray from them at the door. Room service is charged to the room but I had to sign a receipt each time the server brought my order to the room. Gratuities are not included in the check, which is a pain. The tv channels are the basic networks, tbs, cnn, hbo, cartoon network, e!, mtv, vh1, a&e, espn; no showtime, no hgtv, no food network, no nick. the room service menu is on the tv but when i tried to call and order from it, i was informed that it was not updated. The menu does not have any actual appetizers, just salad and soup ($11). There are a lot of tourists at this hotel and not many business travelers. If you're looking for sophistication and convienance, you won't find it here. Try the Sheraton Tribeca.
Free breakfast and coffee on the first floor
Free in-room snacks and non-alcoholic drinks
Large Room, bathroom and shower.
Hotel staff responsive and friendly
Duane Reade across the street (24hr drug store)
Near World Trade Center, Battery Park City and South Street Seaport. That's it.
NO EXPRESS CHECK OUT
NO NIGHT TIME TURN DOWN SERVICE
HOUSEKEEPING IS NOT AROUND 24 HRS and IT SHOWS!
ELEVATORS DO NOT HAVE SECURITY FEATURE TO KEEP STRANGERS OFF FLOOR
NO DOORMAN TO HELP WITH LUGGAGE/HAIL CAB/ETC
NO IRON OR IRONING BOARD (MUST BE REQUESTED)
DIRTY BATHROOM (SHOWER STAINS AND SOAP SCUM FROM LAST PATRON)
BAD BATHROOM LIGHTING
NO CLOSETS - BUILT IN SHELVES
POOR HOUSEKEEPING (half full beverage in snack bar, sticky floor, dirty rug)
INCONVENIENT LOCATION - not near major sightseeing attractions
WOOD FLOORS THAT SQUEAK AND ALL WINDOWS FACE OTHER RESIDENTIAL BUILDINGS IN THE AREA, SO YOUR BLINDS WILL ALWAYS BE DOWN.
- Official Description (provided by the hotel):
- Experience Lower Manhattan’s renaissance at Andaz Wall Street from Hyatt. Have a seat in the Andaz Lounge—an open, communal setting that’s equal parts living room and lobby—where your Andaz Host will warmly greet you and check you in with a handheld iPad. Complimentary High-speed wireless Internet and local calls will be make you right at home as well as free non-alcoholic beverages and snacks. Escape from the real world with high-impact treatments from The SPA or enjoy a quick stroll to South Street Seaport. It’s your call — you’re in the heart of it all. ... more less
- Reservation Options:
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- Also Known As:
- Andaz Wall Street Hotel New York City