Stayed at the Andaz early December on a business trip to New York. The hotel is very conveniently located, right next to Wall Street. The staff are friendly and helpful. The lobby appears to be a bit cramped, and the hotel bar can get very loud, but overall the check-in process was quick and efficient.
The rooms are well appointed and spacious. There is a black out blind provided, and good free WiFi throughout. There is also a breakfast area with a decent breakfast menu, and the service is friendly, if slightly on the slow side.
The bathrooms are spacious though the wash basin design meant you kept getting splashed with water if you opened the tap even slightly too suddenly. There is an express (overnight, delivered 8 am) laundry service which is very useful when confronted with a late check-in, crumpled shirts, and early meetings. (However the room service assistant who answered the phone when I called to ask about it seemed to think it could only be delivered the next afternoon.)
My only major gripe was this: On the final day of my stay I was checking out around 8pm (I had booked the room for an extra day because of the very late checkout). However my room was not serviced in the morning, and the towels weren't replaced. When I asked the cleaning staff for towels, they said they don't service rooms if the guest is checking out the same day. But given we had paid for the room for the whole of that day, they should have, without me having to ask them.
Overall however the hotel is convenient, efficient and the staff are ever ready to help. Recommended.
- Official Description (provided by the hotel):
- Experience Lower Manhattan’s renaissance at Andaz Wall Street from Hyatt. Have a seat in the Andaz Lounge—an open, communal setting that’s equal parts living room and lobby—where your Andaz Host will warmly greet you and check you in with a handheld iPad. Complimentary High-speed wireless Internet and local calls will be make you right at home as well as free non-alcoholic beverages and snacks. Escape from the real world with high-impact treatments from The SPA or enjoy a quick stroll to South Street Seaport. It’s your call — you’re in the heart of it all. ... more less
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- Also Known As:
- Andaz Wall Street Hotel New York City