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“Excellent Hotel, Recommended”
Review of Andaz Wall Street

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Andaz Wall Street
Ranked #120 of 466 Hotels in New York City
Certificate of Excellence
Sydney, Australia
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent Hotel, Recommended”
Reviewed 22 October 2013

We stayed here for 6 nights as part of a round the world tour and loved it. The room was large and when you're living out of two suitcses for weeks that is important, the bathroom & shower room was also big. All non-alcoholic items in the mini-bar were free & the free wi-fi had a strong signal.
The location is also good as you are literally 2-3 minutes from Wall St subway station, which can have you in midtown in 10 minutes. We thought that the area around Wall St would be dead after dark but on the couple of occasions we were around there at night there were plenty of bars & restaurants.
Our only gripe was the cost of laundry, over a $100 for some undies & a couple of t-shirts!
If you want quality at a good price in New York City, you can't go wrong here.

  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank Rich4efc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Boston, Massachusetts
2 reviews
Reviewed 21 October 2013

I once revered this hotel as a hidden gem in downtown. However, the hotel has changed significantly upon it's opening to become just another high cost, low service filler in the city. Free coffee/tea/orange juice in the morning? Gone. Cleanest rooms in downtown? Gone. Personalized customer service where at the least they know your name or attempt to want to help you? Gone. The only positive I can give is that it is still spacious given NYC norms and if you want hardwood floors they have them. However, the customer service (lack thereof), cleanliness of the room (there was dirt in the bathtub, a used cloth at the base of the purple chair that was never cleaned), and increasing price point has me looking elsewhere. Note - When I was checking out, I even gave them a HINT to ask my "How was my stay?" which they did not seem to want to ask. I told them I would never stay again and they decided then to try to berate me into why I would come to that conclusion. I simply pointed them to my prior feedback from March from a previous stay that they never accounted for. Only then did they acknowledge their wrong. However, no gesture was given to try to alleviate the issue except for attempting to hail a cab (which is surprisingly easy to do on your own. Stand in front of any hotel and you'll see for yourself). No attempt for refund, no attempt to gain my loyalty. That tells me all I need to know. Sad to see something change so drastically, but I guess this gives me an opportunity to move on to better things in such a competitive city.

  • Stayed October 2013, travelled solo
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Review collected in partnership with Andaz

Helpful?
Thank ogunwolea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2013

I just moved from New York but frequently travel for business. My typical hotel was booked as this was a last minute trip, so I chose Andaz as a back up. Andaz is now my new go to hotel. Rooms are ideal - open, beautiful baths and shower, comfortable beds,black out option for those in need of a goodnights sleep and free protein bars and chocolate bars. Their service is top notch.

  • Stayed October 2013, travelled on business
    • Value
    • Location
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Review collected in partnership with Andaz

Helpful?
1 Thank Tonya E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 21 October 2013

Do yourself a favour and stay at this hotel, it is excellent. The staff are great, the food is great, and the place is really clean. The rooms are ultra modern and spacious, with complimentary soft drinks and snacks. They also offer smoking rooms with air purification ( I guess these are on the same floor but I'm not sure). Don't be put off by the location if you are visiting for leisure reasons, there is a subway station a few hundred yards up the road and travel in and out of the center of New York is really easy. It's also nice to get away from the crowds in the evening after being amongst them all day. Cannot reccommend Andaz on Wall Street enough.

  • Stayed October 2013, travelled on business
    • Value
    • Location
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Review collected in partnership with Andaz

Helpful?
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne E, Guest Relations Manager at Andaz Wall Street, responded to this review, 22 October 2013
Dear Richard A,

I am so delighted to hear that you loved your stay at Andaz Wall Street! We greatly appreciate your wonderful feedback. I look forward to welcoming you back upon your next trip to New York City.

All the best,
Adrienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, United States
1 review
Reviewed 21 October 2013

The Andaz has a great location downtown (close to businesses, courthouse, city hall) and is also very chic inside. Large walk-in rain shower, complementary internet and non-alcohol minibar, large rooms. I would highly recommend.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Andaz

Helpful?
Thank Theodore K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bozeman, United States
1 review
Reviewed 21 October 2013

Andaz Wall Street is an elegant hotel with impeccable service and staff. The bar provided excellent cocktails and very good food. Reception staff were very helpful and seemed truly interested in making my stay perfect and enjoyable in every way

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Andaz

Helpful?
Thank Ellen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 October 2013

We stayed over a weekend on a romantic getaway. After a great experience at Andaz in Amsterdam we were looking forward to this stay. The property is nice and cool as expected. The food in Wall & Water is spectacular as is the room service. What is not good is The Spa, which we found out is outsourced. The massage booked a week in advance was not registered and basically did not happen. This was disappointing as the whole day was planned around that. The hotel staff were great in how it was dealt with, but still unacceptable for that level of property. At check out, there were way too many unattended to guests and piles of luggage in the reception area. The check out itself was quick, but sadly we were not asked how our stay was and no mention of the Spa debacle of the previous day.

Not nearly as enjoyable as Amsterdam experience. Would not stay here again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank RalitzaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrienne E, Guest Relations Manager at Andaz Wall Street, responded to this review, 22 October 2013
Dear RalitzaF,

Thank you for your comments regarding your recent stay at our hotel. We are disappointed to learn of the delays in service and disappointments in the Spa. On behalf of our team, I sincerely apologize of these shortcomings. We certainly take your feedback to heart and will address your points with our team. I hope that you give us another chance so that we can make sure your next stay is a more enjoyable one.

Warm regards,
Adrienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Andaz Wall Street

Property: Andaz Wall Street
Address: 75 Wall Street, Entrance on Water Street, New York City, NY 10005-2833
Phone Number:
Region: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#23 Spa Hotel in New York City
#25 Romantic Hotel in New York City
#28 Business Hotel in New York City
#43 Family Hotel in New York City
#97 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Andaz Wall Street 4.5*
Number of rooms: 253
Official Description (provided by the hotel):
Experience Lower Manhattan’s renaissance at Andaz Wall Street from Hyatt. Have a seat in the Andaz Lounge—an open, communal setting that’s equal parts living room and lobby—where your Andaz Host will warmly greet you and check you in with a handheld iPad. Complimentary High-speed wireless Internet and local calls will be make you right at home as well as free non-alcoholic beverages and snacks. Escape from the real world with high-impact treatments from The SPA or enjoy a quick stroll to South Street Seaport. It’s your call — you’re in the heart of it all. ... more   less 
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Also Known As:
Andaz Wall Street Hotel New York City

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