I booked a twin room in November 2013 approximately 5 months before our visit. We arrived after a flight from London, a long immigration queue and a long wait for a taxi to find there were no double rooms available. We were offered a king size room with foldaway bed which we refused to accept. The clerk who initially dealt with us was patronising, bordering on unpleasant and had a take it or leave it attitude. Eventually the assistant front office manager spoke to us and initially said there was no option. He couldn't or wouldn't understand that a twin room should have been reserved for us back in November when I made the booking. After making the same point several times and telling him we would be talking to a more senior manager at the first opportunity he started to apologise and gave us 2 rooms with a promise that he would personally supervise a move to a twin room the next day. I am currently not optimistic this will happen; certainly not without some inconvenience to ourselves. The room standard is as expected.
- Official Description (provided by the hotel):
- Experience Lower Manhattan’s renaissance at Andaz Wall Street from Hyatt. Have a seat in the Andaz Lounge—an open, communal setting that’s equal parts living room and lobby—where your Andaz Host will warmly greet you and check you in with a handheld iPad. Complimentary High-speed wireless Internet and local calls will be make you right at home as well as free non-alcoholic beverages and snacks. Escape from the real world with high-impact treatments from The SPA or enjoy a quick stroll to South Street Seaport. It’s your call — you’re in the heart of it all. ... more less
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- Also Known As:
- Andaz Wall Street Hotel New York City