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Fairfield Inn & Suites New York Manhattan/Fifth Avenue
Ranked #219 of 467 Hotels in New York City
Certificate of Excellence
Basel, Switzerland
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“omg - no!”
Reviewed 26 June 2013

This hotel is a nightmare! There are about 16/17 stories and ONE elevator available (second elevator broke down and has not been repaired for days/weeks, which seemed not to bother anyone of the front desk staff and managers!!)
Service: Once in the room we had to wait more than 20 minutes for our luggage. I had to go down to the lobby again and ask for our luggage since the guy (other hotels call it bell man) taking care of it was too 'chatty' and talking way too much nonsense with other guests in the lobby!
Rooms: The rooms are tiny tiny!!! We had 3 suitcases and 2 carry on-trolley's and did not really know where to put all this luggage. There was just enough space for a bed and a desk. The chair at the desk you could hardly move....
Bathroom: OMG, fortunately we both were slim, otherwise we could hardly get in! No space to put anything.
Breakfast: Awful breakfast room! Way too small for this amount of guests!!! ...and dirty,
Summary: the hotel rooms, the elevator, the bell man and the breakfast room are an effrontery !!!
This was a real "NEVER WANT TO COME BACK" experience! ;-(
PS: Be aware if you booked through booking.com and expedia, olotels, ebookers etc etc. This hotel will not accept Marriott Reward Cards compared to other Marriott hotels, if booked through a booking agency!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PMe64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyRucks, General Manager at Fairfield Inn & Suites New York Manhattan/Fifth Avenue, responded to this review, 28 June 2013
I apologize for the inconveniences you faced on your recent stay with us. I realize how frustrating it can be to wait for the elevator in a busy hotel. We are working with our vendor on repair of the second elevator. I have shared your feedback with the staff. As always, we are striving constantly to improve and present the best possible stay for all our guests.
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592 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • Finnish first
  • French first
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English first
Boston, Massachusetts
Level Contributor
164 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 17 June 2013

Overall, a nice place to stay while in New York. The rooms are small and the "closet" is a thin wardrobe.. But the staff are very welcoming and accomodating and it is in a great location. So overall, it's a nice option for a moderately-priced accomodations.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MakeupArtist40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyRucks, General Manager at Fairfield Inn & Suites New York Manhattan/Fifth Avenue, responded to this review, 28 June 2013
Thank you for your feedback. We are happy you enjoyed your stay and hope you will choose us again for your next visit to NYC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
124 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 3 June 2013

pros: handy for 5th Ave and Lord & Taylors, unlike previous review I had a very good mattress and pillow and a very large bed, good ac, power shower and Paul Mitchell shampoo and conditioner products.
cons: large (constantly) noisy generator outside room (even on 15th floor this is disturbing), breakfast room is tiny, with plastic scrambled eggs, sickly sweet sticky bacon and a scrum to get a seat in cramped space (on the plus side fruit good and plenty of bagels, bread and croissants) better to get and go. Reception service is very average, a simple request to change rooms to get away from noise and possibly have a bath. 20 minutes later (after calling a boss and lots of sighs) a room is found and available however technology at this point gets the better of them and they are unable to move my booking on the system (EXPEDIA bookers beware) because I chose to book it cheaper through Expedia, I couldn't move. Really in this day and age - come on Marriott, sort it out. And being constantly referred to as 'She' when i was standing in front of them??
Special note for Danny - night security/porter/taxi cab hailer? Great service with a smile, receptionists take note!

Room Tip: Ask to not be overlooking the generator
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pinkbubbles68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TraceyRucks, General Manager at Fairfield Inn & Suites New York Manhattan/Fifth Avenue, responded to this review, 28 June 2013
Thank you for your feedback. I am glad we were able to accommodate your room type request. Our rooms with a bath tub have two double beds and the king bed rooms have showers. Unfortunately, the request for a bath tub resulted in a room type change. Fortunately, we had a cancellation and was able to change the room type. We are sorry for the inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2013

This hotel is more like a youth hostel than a hotel. Room is completely cramped, even for NY standards. You couldn't fully sit on the toilet because there was furniture coming right up to the edge of the bowl. Not room for even a chair in the room. Just enough room for a small mattress.

What was worst was the mattress, which was probably the low end ikea model. The kind that crinkles when you push down on it. So uncomfortable. I would avoid this place and pay a few bucks extra for a nicer hotel next time.

I can't believe the reviews saying this would be a good place for kids. Where would you put them? The rooms literally had no space for a chair.

Room Tip: Avoid this place
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ekdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, Massachusetts
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 May 2013

Was going to book for a quick night in NYC, I almost booked next door which was $100 more with the same amenities. Room was clean, people were friendly, for a quick night in the city this is all you need.

Room Tip: Always ask for a high floor in NYC to avoid street noise
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samiventi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
533 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
Reviewed 21 May 2013

I stayed in the Fairfield Inn on West 37th Street with my wife and two young sons in August 2012. The hotel is well located just off 5th Avenue only a few minutes walk from the Empire State Building. The staff at the hotel are very helpful and friendly. We had a parcel delivered to hotel which arrived before we did and they were happy to store it for us.

The hotel is compact. The lobby and breakfast room are small. There is fee access to the internet in the lobby area. Free juice and cookies were provided from time to time. We shared one room with two double beds. The room was quite small, even by New York standards. There was limited storage space. There was no in-room safe. We had to use a safety deposit box at reception to store our valuables. The bathroom was fine.

There was a free self service breakfast. There was a good choice of food - cereals, fruit, bread, but limited hot food. The only drawback of breakfast is that the breakfast room was very cold due to the air conditioning, so although it was very hot outside, we had to wrap up warmly for breakfast.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RIchard035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
1 review
Reviewed 14 May 2013 via mobile

After searching for hotels that is strategically located as well as affordable, we settled for Fairfield Inn.. Prove to be the best decision made! No Regrets! Provides decent breakfast and a comfortable warm bed. A very friendly front desk that double as a superb concierge. Always ready to assist and always smiling. A short walk to the subs, macys just around the corner and strips of shops at the other corner. Plenty of delicious halal food cart. Will definitely stay again if I were to re-visit NYC.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leedeeyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites New York Manhattan/Fifth Avenue

Property: Fairfield Inn & Suites New York Manhattan/Fifth Avenue
Address: 21 West 37th Street, New York City, NY 10018
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#178 Business Hotel in New York City
#187 Romantic Hotel in New York City
#205 Family Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fairfield Inn & Suites New York Manhattan/Fifth Avenue 3*
Number of rooms: 92
Official Description (provided by the hotel):
Travelers looking for Empire State Building hotels choose Fairfield Inn & Suites by Marriott New York Manhattan//Fifth Avenue, a top hotel in NYC located moments from the iconic Empire State building and near excellent Fifth Avenue shopping. Our hotel in New York City offers an unbeatable location in Midtown, close to Central Park, Times Square, the Broadway Theater District, Grand Central Terminal, and more. We provide convenient and comfortable accommodations that are ideal for business or leisure travel. Stay with us at Fairfield Inn & Suites by Marriott New York Manhattan/Fifth Avenue and enjoy a preferred choice among Empire State Building hotels. Our accommodations offer free Wi-Fi, well-lit work desks, and plush bedding. Guests who stay with us also get a free daily breakfast, which offers just the fuel needed for a productive and enjoyable day in NYC. ... more   less 
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Also Known As:
Fairfield Inn & Suites New York Manhattan / Fifth Avenue Hotel New York City
Fairfield Inn And Suites New York Manhattan / Fifth Avenue

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