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“Great staff!”

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Hampton Inn Manhattan/Times Square South
Ranked #239 of 468 Hotels in New York City
Certificate of Excellence
Lancaster, PA
Level Contributor
85 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great staff!”
Reviewed 20 November 2013 via mobile

This hotel is in a great location - easily accessible to virtually everything NYC. The room was small but clean and comfortable. The staff was AWESOME! They were super busy the two days we were there and the staff always took time to help us. Thank you for a great stay!

Stayed November 2013, travelled as a couple
Helpful?
Thank Kristin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth L, Front Office Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 7 December 2013
Hi there!

We thank you so much for your recent stay and kind words. Thank you for being so gracious and we hope to see you back soon!

Happy holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,354 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (371)
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Conn.
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 November 2013

I spent one night here and it was wonderful! The hotel room was spotless and looked like it was totally redone. The king size bed was comfortable. The room had a hairdryer, iron and ironing board and flat screen TV. The bathroom was clean and well stocked with towels. The room was very quiet. It is not a large room but you are there to sleep and relax, not dance! the breakfast was included in the price. It wasn't your typical breakfast it was a full hot or cold breakfast. They had eggs, waffles, fresh oatmeal, home fries, bagels, toast, variety of muffins and cereals. you probably would pay $20.00 for this somewhere else. Coffee, tea hot choc. The service was excellent. I am not sure why some reviews were neg. I am very fussy when I travel and where I stay and this place was excellent. I would recommend it to anyone and will stay there again when in the city.

Room Tip: the king size bed is perfect for one or two people.
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BobConn.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth L, Front Office Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 20 November 2013
Hello,

Thank you so much for you kind words and nice review. We would love to have you back sooner than later!!!! Thank you once again for taking the time out to review your stay. It was a pleasure having you here!

Hampton Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 18 November 2013

The lobby is tiny and very congested. Not helped by the fact that one of the elevators was out of service and the other one was being controlled manually. You think that the front desk would have mentioned that you needed to dial guest services and request an elevator when you wanted to leave your room. But they didnt, so after just checking in and going to our room, we waited some 20 minutes for an elevator to go back down. Luckily another guest told us we needed to request an elevator.

But lets put it in persective - one 'working' elevator that holds maybe 10 people max for a hotel with 30 floors and you can imagine the backlog in the lobby. This was New York marathon weekend and it was one partially working elevator from Friday to Monday.

The concierge I spoke to was very patronizing. When asking for directions for the subway, it means I dont know the details, otherwise I wouldnt be asking a concierge. I found strangers on the street that were more helpful.

Then the printer in the business center wasnt working. In order to print anything off you had the go to the front desk and get them to do it all for you.

At the price you would expect the basics to be working.

Stayed November 2013, travelled with family
Helpful?
Thank lakiwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth L, Front Office Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 19 November 2013
Hello,
Thank you for your feedback. We apologize for the challenges faced during your stay. We understand the frustration you must have felt. We sincerely apolgogize and we thank your for giving us a chance.

All the best,

Team Hampton!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 November 2013

I have stayed at this location before since my east coast office is a few blocks away. The first time I stayed here I was surprised how small the shower was, I could not stand properly. Not that this solely their fault as I am 6'-5" and 270 lbs but really, another foot would afford me enough room while not impeding into the bathroom. I arrived for my second stay (was there a few weeks prior) on 10/29/13. I was given a room on the 12th floor. This hotel offers free breakfast but due to just two elevators, you have to wait in the mornings going up and down since there is approx. 25 floors. On 10/31/2013, I pressed the button to go down to go to my office. I waited a few minutes and noticed the down light went off. I pressed the button again and it would not come on. Another couple came out of their room with their bags and they said they had a problem earlier when they went down for breakfast. I continued to press the down button but it would not come on. I went back to my room and called the front desk. They said they were having a problem with the elevators and would send the elevator up to us. I left for the day and figured they would have it resolved by the time I returned from work. That night, I saw a "bear with us" sign on elevator that did not work earlier in the day. I went up to my room. I decided to go out to dinner and had the same problem as I did in the morning, button light went off and I had to call for service. The next day, 11/1/2013, I had to wait for the elevator and once again I called downstairs. The only elevator worked opened twice, both were full. I had to get to work so I walked down the 12 flights of stairs so I would not be late for an appointment. This time I went to speak with the manager and she said they were hoping to have it fixed nlt 11/2/2013. If you were in the lobby, the wait could be very long due to the amount of people waiting to go up. This was told to me and other guests daily. I would have gone to another hotel but believed the manager's word. What I don't understand is that the staff became more irritated every day I had to call down. I was never given any call or note in my room apologizing about the problem nor told of the timeline to resolve the problem. But they were able to put a letter (11/2/2013) on my bed telling me about the time change and a little poem.....really? I have stayed at Hilton properties over the past 7-8 years for business and personal travel and have never experienced this poor of a performance. In this day and age, especially in NYC I cant believe that you cannot fix an elevator in a day or two.....but 7? (it was still down when I checked out 11/5)I have spent almost $2000 to stay in this sub par facility and I wanted satisfaction. The employee running the elevator on the last day responded to another guest who said he was going to call his credit card company and charge back his stay. He suggested we look up their "Guarantee". I read through and contacted Hilton customer service and asked for my money back or a voucher for future stay. I received no confirmation nor did any one contact me after I submitted my request. Two days ago I received an envelope from Hilton that had a voucher for ONE stay....nothing else, no letter, no communication at all.
Their Guarantee:

100% Hampton Guarantee®



Friendly Service, clean rooms, comfortable surroundings, every time. If you’re not satisfied, we don’t expect you to pay. That’s our commitment & your guarantee. That’s 100% Hampton.

Our 100% Hampton Guarantee® is boldly etched on our front desk so that it is constantly visible to our employees and our guests. Our guarantee epitomizes the pride we take in our brand, our hotels, and our service to you, our guest. We'll do whatever it takes to make our guests feel welcome, relaxed, and completely comfortable.

I was not satisfied but still had to pay! Their Guarantee is bogus and almost fraudulent!

Room Tip: If you have to stay, ask for room at rear of building, noisy on street. stay on second floor just i...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth L, Front Office Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 19 November 2013
We sincerely apologize for the challenges faced during your stay. Thank you for your honest feedback and for giving us a chance.

All the best,

Team Hampton!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, United States
1 review
Reviewed 18 November 2013

This hotel is suitable for business and specifically a close walk to the Javits convention center. The biggest problem is the extended wait time just to get to your room. I've stayed here on 5 occasions and I always request a low floor but a few times I was stuck with a high floor and this hotel is notorious for long elevator waits. I typically wait an additional 10 minutes just for the elevator to arrive so if you are pressed for time you need to factor in the elevator wait time every morning and evenings as well. The main room is small but the guest bathrooms and specifically the shower are extremely small. If you are over 6'2'' and/or weigh more than 230lbs you probably will not fit in their shower stall. The staff is very pleasant and take pride in their quaint hotel

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Denis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth L, Front Office Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 19 November 2013
Hello,

Thank you for your reviewing your recent stay with us. We really appreciate your honest feedback! I am happy to hear that our location was helpful and convenient. We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Providence, RI, United States
1 review
Reviewed 17 November 2013

Stayed here twice and find it to be clean with a hard working staff. Great option if you're on a budget. The location is great and the breakfast buffet is better than most Hamptons. On my first stay, I had a minor issue and they invoked the 100% satisfaction guarantee and it was free. I only wish it had been for pleasure and not business...

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth L, Front Office Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 19 November 2013
Hey there!

Thank you so much for your kind words. It was an absolute pleasure having you here! We hope to see you back sooner than later!! Happy holidays!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United States
1 review
Reviewed 14 November 2013

room with 2 bed was incredibly/ uncomfortably tight. could not walk on onside of bed. assuming king room is same size, that should be ok. bizarre front desk did not have change for a $10 bill (!) and took 30 minutes for them to reach the valet service by phone to ask for my car to be brought around.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Alfredo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vangie427, Guest Relations Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 16 November 2013
Thank you for your feedback on our hotel. We appreciate your honesty, and hope we can change your mind about our hotel being "bizarre." Come see us again, and we assure you that your stay will be much better the next time around! Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Manhattan/Times Square South

Property: Hampton Inn Manhattan/Times Square South
Address: 337 West 39th Street, New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#136 Romantic Hotel in New York City
#148 Family Hotel in New York City
#179 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn Manhattan/Times Square South 3*
Number of rooms: 184
Official Description (provided by the hotel):
Stay in Times Square and wake up to all of the great attractions the city has to offer. The newly renovated Hampton Inn Manhattan/Times Square South is the perfect base for travelers looking to experience everything New York has to offer from concerts at Madison Square Garden to Broadway theatre productions and the works of the world’s most famous artists at the Museum of Modern Art. Walk to Central Park or hop on the subway and travel to other famous attractions throughout the city. When you return from a long day of experiencing all of the sights and sounds the city has to offer, you can relax in a clean and fresh Hampton bed® and stay connected using our high speed internet. When you wake up you can enjoy our signature complimentary breakfast with free coffee and tea throughout the day. ... more   less 
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Also Known As:
Hampton Inn Manhattan / Times Square South Hotel New York City

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