We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Mixed Feelings”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hampton Inn Manhattan/Times Square South
Ranked #236 of 467 Hotels in New York City
Certificate of Excellence
Miami Beach, Florida
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Mixed Feelings”
3 of 5 bubbles Reviewed 4 June 2014

I have such mixed feelings about this hotel. Pros: The location is great, the staff is nice, free wifi is great, and the breakfast/coffee is great. Cons: The walls are super thin so it gets noisy, the elevators are often being used by the housekeeping staff (there are only 2 elevators, so often only 1 elevator is available) and the cleanliness of the room left a lot to be desired (toilet was filthy upon checkin and had to call down to have someone come up and clean it, the shower was also very dirty). The rest of the room was clean, however. Also, make sure you watch your confirmation and the room they give you carefully. I reserved (and received a confirmation for) a room with a king bed and city view. They tried to give me a room with 2 double beds and without a city view. It took some wrangling to get them to give me what I had reserved.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sobegurl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 6 June 2014
We thank you for choosing us during your visit to NYC. We apologize for the issues experienced while you were here. We appreciate your honest feedback as this helps us remedy any internal challenges. Thank you again for your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,301 reviews from our community

Traveller rating
    970
    885
    297
    86
    63
See reviews for
843
544
122
362
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (367)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Philadelphia
Level Contributor
87 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed 2 June 2014

The Hampton Inn is a few blocks north of Times Square and close to Broadway making it a great location. Here are the pros: 1. Location, 2. Buffet breakfast with a variety of choices (actually I was amazed at how much food was offered), 3. Free wifi, 4. Nice staff. Unfortunately, the great disappointment was our room which was behind the elevator and you could hear their movement all night. Someone should have ordered extra soundproofing before they closed the drywall. Also, our bathroom had the faint smell of urine which meant that no one mopped the floor or didn't use bleach. The rest of the room was clean and the beds were comfortable. I would stay again, but ask for a room away from the elevator. The manager needs to remind housekeeping to mop around the toilet.

Room Tip: avoid rooms behind the elevator
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank macman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 6 June 2014
Thank you for your review. We are saddened to hear about the challenges faced during your stay. We appreciate your honesty and we will communicate these challenges with the appropriate department to ensure an immediate solution. Thank you for giving us a chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redford, United States
1 review
5 of 5 bubbles Reviewed 2 June 2014

This was a great hotel to stay at, it was located just steps away from Time Square. I also really appreciated how friendly and helpful the staff was. They were professional and attentive. The rooms were neat and clean as was the entire facility. I would definitely recommend this hotel to others.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Roxanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 6 June 2014
We are thrilled to hear that you enjoyed your time with us! Thank you so much for taking the time out to reveiew your stay. Please come back and stay with us again! Happy Summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore
Level Contributor
143 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

Nice Hotel, rooms were clean, but only two elevators, which are slow. Both housekeeping and guests use the same elevator. Not that it is a problem, but the design of the hotel should have taken this into account.Breakfast was good, but the area is very small, either get there when they open or closere to the closing time . Otherwise, you will be standing or taking your food back to your room, on the slow elevator.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank biscotti2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 31 May 2014
Hello there! Thank you so much for choosing our hotel and for your review. We appreciate your honest feedback and hope that you will come back and stay with us in the future. I apolgize for the elevator delays. Thank you again for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

This place was excellent value, in a great central location. Perfect if you are coming into NYC by train and arriving at Penn Station (a few blocks walk). The hotel itself was welcoming, and staff friendly and helpful. The room was clean, mostly well maintained (nothing worth complaining about), but small (this is NYC!). Not a lot of room to move about, and best if both people don't try to navigate at once. But this is NYC and how much time are you going to spend in your room anyway. Would I return? If the price was still right, absolutely.

Room Tip: Although our room was next to elevator shaft, I didn't find it a problem, but some light sleeper...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 30 May 2014
You get it! Ha!! This city is awesome and I am so glad you chose us!! Thank you for your feedback and tips. It was great having you here and we hope to see you again!

Cheers,

Team Hampton!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Puente, United States
1 review
5 of 5 bubbles Reviewed 28 May 2014

The cost of the hotel was cheaper in comparison to other hotels in New York City and in Times Square. Free breakfast was the best and complimentary beverages as soon as we arrived back in the hotel. I would reccomend this hotel and come back and stay again when I am in New York.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Michelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 30 May 2014
HI there! We are so glad to hear that you enjoyed your time with us!! It was such a pleasure having you here. Thank you for the review! Hurry back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brandon
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

We were welcomed like old friends. The staff helped us find our way around town to anything from the Hop-On Hop Off Bus tour ticket office to finding the Majestic Theater. They drew us maps and were waiting for us at the door if we were late returning from our adventures! The hotel room was clean and the bed was very comfortable. Breakfast was served in a delightful "sun room" and it was delicious food, lots of variety and the price was FREE. We want to thank Christopher, Alexandria, Jennifer, Sue-Ellen and Aneidy, the great staff. The location was close to shopping, Times Square, and Theaters. We would recommend this hotel to anyone.

Green Features: They only put in clean towels as needed. We hung ours up and used them again.
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emilie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, 26 May 2014
It's such a delight to hear that you had a great time with us and in NYC!! We really appreciate your positive feedback! The team sends their best and said "HURRY BACK"!!!! It was an absolute pleasure having you here with us!!

Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Hampton Inn Manhattan / Times Square Central
Midtown
Hampton Inn Manhattan-Times Square North
Hampton Inn Manhattan-Times Squa...
#167 of 467 in New York City
4.5 of 5 bubbles 5,178 reviews
Midtown
Holiday Inn Express New York City Times Square
Holiday Inn Express New York Cit...
#274 of 467 in New York City
4.0 of 5 bubbles 2,038 reviews
Show Prices
Show Prices
Show Prices
Midtown
Candlewood Suites New York City Times Square
Candlewood Suites New York City ...
#213 of 467 in New York City
4.0 of 5 bubbles 1,817 reviews
Midtown
Fairfield Inn & Suites New York Manhattan/Times Square
Fairfield Inn & Suites New York ...
#240 of 467 in New York City
4.0 of 5 bubbles 1,818 reviews
Midtown
Comfort Inn Times Square South
Comfort Inn Times Square South
#264 of 467 in New York City
4.0 of 5 bubbles 1,094 reviews
Show Prices
Show Prices
Show Prices

Been to Hampton Inn Manhattan/Times Square South? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn Manhattan/Times Square South

Property: Hampton Inn Manhattan/Times Square South
Address: 337 West 39th Street, New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#136 Romantic Hotel in New York City
#148 Family Hotel in New York City
#179 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hampton Inn Manhattan/Times Square South 3*
Number of rooms: 184
Official Description (provided by the hotel):
Stay in Times Square and wake up to all of the great attractions the city has to offer. The Hampton Inn Manhattan/Times Square South is the perfect base for travelers looking to experience everything New York has to offer from concerts at Madison Square Garden to Broadway theatre productions and the works of the world’s most famous artists at the Museum of Modern Art. Walk to Central Park or hop on the subway and travel to other famous attractions throughout the city.When you return from a long day of experiencing all of the sights and sounds the city has to offer, you can relax in a clean and fresh Hampton bed® and send pictures to family and friends using our high speed internet. When you wake up you can enjoy our signature complimentary breakfast with free coffee and tea throughout the day. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Hilton Hotels Direct, Booking.com, Ebookers, Odigeo, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Hampton Inn Manhattan/Times Square South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Manhattan / Times Square South Hotel New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing