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“We really enjoyed this hotel” 5 of 5 bubbles
Review of Flatiron Hotel

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Flatiron Hotel
Ranked #322 of 467 Hotels in New York City
Certificate of Excellence
Eugene, Oregon
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“We really enjoyed this hotel”
5 of 5 bubbles Reviewed 3 October 2012

We got this hotel from Hotwire. We were a little surprised when we learned the bed would be a full-size mattress and not something bigger, but that's what you get when you gamble on a boutique hotel. Other reviews have complained about noise, but we were on the 5th floor and weren't really bothered by it much--you hear some car honks and the underground subway, but hey, it's the big city. The automated curtains were cool; there was a receiver tucked away in the room's desk so you could play music in surround sound; a closet unit to hang clothes in next to the fluffy bathrobes; expensive snacks, if you so choose; iron and ironing board; iHome clock; hairdryer; coffee pot; TV in the small shower room (no tub); another TV mounted above the desk, and an extra chair to sit in by the bed. The bed size ended up being not a problem after all. The shower had many water heads on it, so that was really cool. They do not have rollaways because the rooms are small, so if you have more than 2 people or have adult family members or friends of the opposite sex, be sure to see if they have a two bed option before booking. I would not hesitate to stay in this hotel again, as it's location was really convenient to a lot of touristy things to do around Broadway and Times Square. The subway is nearby, so it's easy to hop on and off of it if you get tired of walking so much. The staff was very friendly and accommodating.

Room Tip: There is a variety of live entertainment almost every night, so ask for a room on a higher floor if...
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  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank urchie10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance H, General Manager at Flatiron Hotel, responded to this review, 3 October 2012
Dear urchie10,

Thank you for your recent review of your stay here. Your descriptions were very comprehensive, thank you. Our rainwater showers are very popular. With a larger shower head above and six (6) jets facing you, we get many positive comments. In addition to the room you stayed in, we have larger rooms featuring king sized beds. Our corner suite has two queen sized, a rarity in boutique hotels.

Look forward to seeing you here again soon.

Best regards,

Lance Herman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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753 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 October 2012 via mobile

The hotel was in a brilliant location about 30 minutes from times square. Our room was cleaned every day. The bar is loud at night but where we stayed on the 8th floor we could not hear a thing. I would stay here again.

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hellomateyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance H, General Manager at Flatiron Hotel, responded to this review, 3 October 2012
Dear hellomateyboy,

Thank you for your recent review of your stay here. Others have commented about the cleanliness and I appreciate it. Our housekeeping team is very dedicated and it is nice to see them recognized. Yes, Times Square is very close, just 16 blocks (3/4 of a mile).

Look forward to seeing you here again soon.

Best regards,

Lance Herman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 27 September 2012

We had a girls weekend in NYC and stayed at The Flatiron Hotel for two nights in the corner 'suite' / room. The decor is nice, modern and happy colors. The automated curtains didn't work so well, but we got a kick out of it when they opened and closed on their own. Our room faced B'way and 26th and we were on the 8th floor, although we heard the subway pretty clearly every time it went by! Reminds you that you are in NYC. I asked for a upper room after reading about the noise level of the restaurant / lounge in the lobby. Since we were there over Labor Day weekend the lounge was dead so I can't comment on the noise. The staff was friendly and helpful as much as NYC staff usually are when not staying at the Ritz! For the price, location and comfortable rooms it gets a solid thumbs up.

  • Stayed September 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CharStan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance H, General Manager at Flatiron Hotel, responded to this review, 3 October 2012
Dear CharStan,

Thank you for your recent review of your stay here. I was glad to read you enjoyed your stay but it seems there were a few hiccups along the way. Our apologies about the curtains. Occasionally the signal from one remote bleeds in to another. Our maintenance team is researching addressing. A “solid thumbs up” is high praise and we hope to see you on your next visit to the area.

Best regards,

Lance Herman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland Ohio
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 September 2012

My daughter and i were pleasantly surprised at how nice this new hotel in New York City was. It is located on the corner of 26th and Broadway, which use to be a very sketchy area, but is now in transformation. The rooms are nicely decorated, and the bathroom has all of the updated amenities, such as a tv in the mirror, and multiple choices for your shower. There is a restaurant which has a small menu, but everything that we had was excellent! They have a happy hour with a good wine for $5.00, and entertainment starting at 6:00. I have never stayed anywhere in N.Y. which offered all of this, plus a staff that is extremely nice and helpful!!! Hope you enjoy your stray as much as we did!

Room Tip: Ask for a higher level room since the music continues until 1:00 am.
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  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank latitude2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance H, General Manager at Flatiron Hotel, responded to this review, 3 October 2012
Dear latitude2222,

Thank you for your recent review of your stay here. It sounds like we exceeded your expectations. This neighborhood is going through a terrific change right now. Two blocks south is Mario Bataly’s Eataly, an epicurean tourist attraction. One block east is Madison Square Park and Danny Meyer’s Shack Shake. To the west is the High Line Park in the Sky and Chelsea Piers. A few blocks northeast is the Empire State Building and to the northwest is Madison Square Garden. This is the place to be.

Very glad to read you enjoyed toshi’s Living Room in our lobby. It is a differentiator for our hotel. Thank you also for your kind words about the staff. They are our greatest asset.

Best regards,

Lance Herman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 21 September 2012

Unfortunately, noise can be a problem in this hotel. The staff are very nice and helpful, but street noise from nighttime roadwork made it impossible to sleep. The rooms are clean, but New York sized (small). The bed is comfortable and the shower good, as other reviews have noted. The TV in the bathroom mirror may seem cool, but it makes the mirror a little hard to use for shorter people (for example, putting on makeup). As with many NYC hotels, the in-room services are bare: no room service, no movies on the TV. One isnt really expected to stay in the room I guess. But after a long day out in the city, it would be nice if one could at least order a drink up from the bar or watch a flick. Maybe the hotel could add some such services.

Room Tip: The higher up the room in NYC, generally the better. There is a club on the ground floor, but we did...
See more room tips
  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Taninger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance H, General Manager at Flatiron Hotel, responded to this review, 24 September 2012
Dear Taninger,

Thank you for your feedback from your recent visit. Please accept my apologies that we did not live up to your expectations. Construction noise is, unfortunately, difficult to control. Generally, the work is conducted early, but there are overnight projects as well. Your profile notes you are from New York, so I am probably stating the obvious.

We are expanding our hotel services and will be adding room service shortly. We are also expanding our fitness offering by giving our guests access to the Derek Jeter/24 Hour Fitness Center on the corner (complimentary), which will begin in October. Also next month, we will be offering valet parking as an option for our guests who drive here. I am sorry that we did not have these services in place for your visit.

I am you might give us another try once we have these new services in place.

Best regards,

Lance Herman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 September 2012

Me and 3 of my girlfriends stayed in the corner Toshi suite. We really loved it. It's a smaller boutique hotel and the staff was super friendly. It's at a great location and is on the corner so ask for a higher floor for added quiet from the street. We had no problems with noise. There is a bar downstairs that has live music at night and serves food. We really enjoyed our stay there and were pleasently surprised because in NYC you really never know what you're gonna get until you are actually there.

  • Stayed August 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance H, General Manager at Flatiron Hotel, responded to this review, 24 September 2012
Dear Michelle M,

Thank you for your feedback from your recent visit. It was gratifying to read about your experience. Our Toshi Corner Deluxe features two exposures (south & east) and two queen beds, which is not common in New York City. We are very fortunate to have a staff that is customer centric and we appreciate you acknowledging them as well. Please think of us again next time you and your friends are in our area.

Best regards,

Lance Herman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 8 September 2012

I came to NYC for the first time with my boyfriend last week and we wanted to stay in a convient area. The rooms are clean (a bit small but it's ny) and the location is great! There was live music in the lounge/restaurant which was really fun and upbeat, and the theme reminded me of something from Alice and Wonderland. The food is really good (we had the sliders and truffle pizza yum!) the drinks were a tad pricey at $15 a cocktail but delicious none the less (I recommend the strawberry one- I forget what it's called but it's really tasty) the entire staff was super helpful and friendly-- the vibe was good and everyone here seems to get along like a big family such a change from other places we experienced where the servers seemed miserable and stressed!! I highly recommend going here if you're in NYC.

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Afuller345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance H, General Manager at Flatiron Hotel, responded to this review, 24 September 2012
Dear Afuller345,

Thank you for your feedback about your stay and about Toshi's Living Room. Many of our guest find the "Living Room" provides a great dining and entertainment experience in one place. I am glad that you enjoyed it so much.

We look forward to your next visit soon.

Best regards,

Lance Herman

PS - the drink you referred to is called "Strawberry Fields Forever".
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Flatiron Hotel

Property: Flatiron Hotel
Address: 9 W 26th St, New York City, NY 10010-1003
Region: United States > New York > New York City
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #322 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Flatiron Hotel 4*
Number of rooms: 64
Official Description (provided by the hotel):
The Flatiron Hotel - Modern Luxury Hotel in New York Located in the heart of Manhattan, the Flatiron Hotel is a sophisticated, exciting way to experience New York. With modern, luxurious rooms and amenities, the Flatiron Hotel is a destination in and of itself in the center of New York's most vibrant area. ... more   less 
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