One of worst hotel experiences we have ever had. Toshi does not love you if he thinks anyone should stay on floors 3&4, and 8 -10. We were originally put on 3rd floor. 1st floor is their lobby and bar where they have alive band every night, 2nd floor is another lounge area. Our friends were on 10th floor, underneath the penthouse where they also host parties with live bands or djs. Weekends they play very loud music till 2 in the morning. Returning to our room on 3rd floor, you would smell weed coming up from the lounge in the hallway. The rooms are not very sound insulated, so on the third floor room, it sounds like you are still in the lounge. Then after music stops you can hear the partiers out on street. We were not able to go to sleep till 4 am due to the noise. Same with our friends on the 10th floor.
Hotel did move us to the 7th floor (which was quieter) after we complained about not being able to go to sleep on the 3rd floor. But this room the shower was really musty, because the shower did not drain properly.
Our third floor room had no pen and paper, there was a leather notebook that usually has info on the hotel it was brand new and completely empty. Why would you even put this in the room? There was no luggage rack, no alarm clock. Our shower in the third floor room would run when ever someone else in a room around us was taking a shower, as a result the floor flooded. There is no room service. The bar/lounge downstairs was out of every single wine on their menu. They were no help on concierge services, literally had no clue what restaurants/bars etc were around the hotel.
I still don't understand the live music concept of toshi loves u lounge. It is not that packed and they don't have any alcohol they list on the menu. They can't be making that much money on the nightlife, but they jeopardize the satisfaction of their hotel guest that would bring most of the revenue of the hotel. As a business man it does not make sense. If you want to do this music concept. Then totally sound insulate your rooms, so the floors above and below your loud music are quiet and people can actually do what they pay for a hotel for- sleep!
My advice is to never stay here.
- Official Description (provided by the hotel):
- The Flatiron Hotel - Modern Luxury Hotel in New York Located in the heart of Manhattan, the Flatiron Hotel is a sophisticated, exciting way to experience New York. With modern, luxurious rooms and amenities, the Flatiron Hotel is a destination in and of itself in the center of New York's most vibrant area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hotels.com, Southall Travel, Agoda, Odigeo and HotelQuickly so you can book your Flatiron Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.