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“Nice Hotel w/Great Location” 4 of 5 bubbles
Review of Flatiron Hotel

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Flatiron Hotel
Ranked #322 of 467 Hotels in New York City
Certificate of Excellence
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice Hotel w/Great Location”
4 of 5 bubbles Reviewed 22 June 2014 via mobile

This hotel is in a great location and easily walkable to anything mid-town Manhattan has to offer. My room was on the fifth floor across from the elevators. Admittedly, I'm not from NYC so the loud noise from the street kept me awake most of the first night, this is pretty normal for big city living. I slept like a baby the next two nights though. Because the halls are narrow, The housekeeping staff can be heard in the hallways talking fairly clearly in the mornings from your room. If you don't have an early start to your day, this may be bothersome to you.

Good amenities and the room, while small, was plush and the shower was awesome. The real selling point for me was the staff of this hotel. Everyone was so kind, friendly, and helpful. Kendra and Leo were my favorites, and another taller black man (bellman?), I didn't get his name, was so helpful on things to do, and just making small talk with me while I waited on friends.

When I return for business I will stay here again without question.

Stayed June 2014, travelled on business
Helpful?
Thank CCbetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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753 reviews from our community

Traveller rating
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    101
    44
    39
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Murrieta, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 June 2014

Good location. Very friendly, helpful front desk staff: Benz, Osvaldo & Angel and all the porter guys made our 7 night stayed much more enjoyable. Rooms and hotel very clean. We'll recommend this hotel to family & friends.

Room Tip: As beautiful and interesting as it is, New York is also a noise polluted city, never a quite moment...
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  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ligia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 15 June 2014

I'm rarely this conflicted about a hotel. I met a total of 4 people, and they were all very nice. And that matters. It's also true that the rooms are put together pretty well (although the cut out for the TV looks to have been made by a dull hand saw).

The problems that doomed this review all cropped up in my first hour there. First, I was informed that my credit card would be charged the room amount plus $100 for incidentals, and whatever I didn't use would be returned at check-out. A customer-unfriendly policy. Charge incidentals after they happen. Obviously. Second, we were 3 thirsty travelers when we arrived. A nice relaxing drink at the bar to unwind from the drive? No, the hotel bar doesn't open until 6. Really? So instead of quenching our thirsts, my daughter decided to look in the huge floor to ceiling fish tank in the lobby. She was quick to point out the 2 big dead fish. 5 feet from the front door, 10 feet from the front desk. And no one noticed?

This hotel wants to be a night club after dark, and the lobby is cluttered with cardboard boxes and DJ equipment. It doesn't welcome a traveler looking for a nice hotel.

The nice staff deserves a positive review. But I won't stay at this hotel again. No attention to detail. Not a place that aspires to hospitality; rather a place aspiring to attract aspiring hipsters.

Room Tip: If you stay here, you definitely want a corner room as high up as you can manage. The nightclub in t...
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  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ChrisHNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCorrea, Director of Operations at Flatiron Hotel, responded to this review, 1 July 2014
Dear ChrisHNewYork,

Thank you for choosing the Flatiron Hotel for your recent stay in NY. My sincerest apologies for all of the unfortunate first impressions. Our focal attraction in our lobby is the fish tank which we take great pride in maintaining. Sadly, our fish were infected with a virus called "ick" which was being treated. It's unfortunate that we lost some of our fish during the process and that our valued guest were exposed to this unsightly image. We certainly value all of our guests and their experiences at the hotel.

We look forward to changing your impression of our hotel in the future.

Sincerely,

Crystal Correa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 11 June 2014

This was my first trip to NYC and staying at the Flatiron made it better than I thought it could be! The hotel was clean and the room had everything we needed. The staff were extremely friendly and very helpful whenever we asked for anything. The location was perfect--we could walk to everything we needed and there were great restaurants close by. I highly recommend it!

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCorrea, Director of Operations at Flatiron Hotel, responded to this review, 1 July 2014
Dear Heather B,

Thank you for choosing the Flatiron Hotel for your recent trip to NYC. I'm thrilled that you found our staff and rooms to be very accommodating. We hope to welcome you back soon!

Sincerely,

Crystal Correa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 9 June 2014

This place definitely has its pros and cons. The location is ideal as it is a short walk away from a subway station and there are many places to grab breakfast before you head out for the day. The room was relatively clean and the shower was great.

On the other hand, the nightly music was usually terrible (singers always out of tune), the beds were uncomfortably firm (and I typically like firm beds), and our sink would not properly drain. We called maintenance about it but their solution was to take out the stopper, which did not change anything. Also, do not be surprised about mini-bar items being inappropriately charged to your room. Annoying when the one tray of items is on the desk you would like to use. We were told at the front desk that the sensor is incredibly sensitive and that "looking at it may charge you!". Okay...

Thankfully, you do not spend much time in your hotel room and at least it was clean. As others have said, only stay on floors 5-7 in order to get a good night's sleep. Odd business model when you place offering entertainment higher than giving your paying hotel guests a good night's sleep. I understand that this does not apply to everyone but it seems odd when there aren't that many individuals listening to the music in the first place, particularly on weekdays. I have read the replies from management mentioning "light sleepers". You do not need to be a light sleeper to be able to hear that music. Geesh.

Was it an adequate stay? Sure, but I certainly would not recommend it or return. We were there for over a week and that was enough.

Room Tip: Only stay on floors 5-7.
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  • Stayed June 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank CanadaAroundTheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCorrea, Director of Operations at Flatiron Hotel, responded to this review, 11 June 2014
Dear CanadaAroundTheWorld,

Thank you for choosing the Flatiron Hotel for your recent stay. We appreciate your feedback. My sincerest apologies for the inconveniences experienced during your stay. The response to your maintenance issue is certainly not typical and is absolutely unacceptable. We also have several mattress options, some of which are firm and others are soft. If you choose to give the Flatiron another chance please reach out to me directly and I will personally ensure satisfaction.

Thank you

Sincerely,

Crystal Correa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington
Level Contributor
10 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 8 June 2014

Stayed the weekend of June 6 with the family (wife and 2 kids) for 2 nights. We took the advice of the previous reviews and asked to be moved to a higher floor when we were given a third floor room at check in. We stayed on the 7th floor and noise was never an issue. The location of the hotel is perfect with easy access to parks and the subway. The room size was perfect for all of us and we enjoyed the nightly entertainment. We'll definitely be back.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock, Arkansas
1 review
5 of 5 bubbles Reviewed 3 June 2014

This is my second time staying here. The staff goes out if their way to be helpful. Angelo in particular was my hero in his tireless and successful effort to get me a taxi in the rain. Great lounge with awesome music at night. Ask for an upper level floor if you need to go to sleep early though. Large and well appointed rooms for NYC at a good value. Great neighborhood. This place is my new go-to hotel for NYC business trips!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AndreaH0723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Flatiron Hotel

Property: Flatiron Hotel
Address: 9 W 26th St, New York City, NY 10010-1003
Region: United States > New York > New York City
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #322 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Flatiron Hotel 4*
Number of rooms: 64
Official Description (provided by the hotel):
The Flatiron Hotel - Modern Luxury Hotel in New York Located in the heart of Manhattan, the Flatiron Hotel is a sophisticated, exciting way to experience New York. With modern, luxurious rooms and amenities, the Flatiron Hotel is a destination in and of itself in the center of New York's most vibrant area. ... more   less 
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