We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“don't stay here”
Review of Chambers Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Chambers Hotel
Ranked #139 of 467 Hotels in New York City
Certificate of Excellence
Los Angeles, California
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“don't stay here”
Reviewed 25 August 2014

This is one of the worst hotels I have ever stayed at in NYC. Every time I come to NYC I stay at a different hotel so I have definitely tried enough to made such a comment.

1) The service
- The service in this hotel is way below par, I'd give it a 2 star. The staff at the lobby would literally watch you struggle lugging your luggages through the door and not give you any assistance.
- During my stay here, they had issues with their elevators. They don't have any measures to mitigate the problem. I was waiting in the lift lobby for almost 10 minutes to get an elevator and no one would tell you that the elevator was out of service. And they are not apologetic about the situation at all, if they don't appear facetious about the whole situation. (and this elevator malfunction happens ALL THE TIME)

2) The rate
The hotel room is so basic that you won't even be able to find an iron in the room.They are charging a 5 star rate with 2 star amenities and services.

  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
7 Thank Edwin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChambersNewYork, General Manager at Chambers Hotel, responded to this review, 26 August 2014
Dear Mr. Edwin P.

I am deeply chagrined you have had such a poor impression at Chambers.

Please know we do not keep irons and boards in room as we like to have our guests experience freedom from the necessaries of household life, We do, however, have any and all available at a moments notice.

Many thanks for your comments.

Sincerely,

Ansell Hawkins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

634 reviews from our community

Traveller rating
    369
    175
    53
    23
    14
See reviews for
95
236
49
155
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rotterdam, The Netherlands
Level 6 Contributor
327 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 17 August 2014

This boutique hotel is truly a jewel in the heart of Manhattan! Two blocks away from Central Park, between 5th and 6th avenue it is in the midst of the shopping area and at very close distance of for example the MOMA. When you step inside the staff immediately welcomes you, and gives you nice personal attention - without getting pushy. Inside the hotel is a famous milk&cookies bar and a (good) trendy restaurant. The rooms are large, clean and with many nice details which suit a 5 star hotel. We really enjoyed our stay and are looking forward to return soon!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank NLcycle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChambersNewYork, General Manager at Chambers Hotel, responded to this review, 21 August 2014
Dear NLcycle,

Thank you very much for your kind words of praise.We appreciate them. Too, we appreciate you having chosen Chambers and do let us know when you plan to return. We can let you in on a few of our favorite rides.

KIndly,

Ansell Hawkins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haifa, Israel
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 August 2014

I stayed at the Chambers Hotel 2 nights at the end of July 2014. When I arrived from the airport, Iwas welcomed by Thai (hope I don't mispell his name} who was very friendly and helpful. Whenever we met he gave me the feeling that I am the only guest in the hotel - and I definitely wasn't. The hotel and room design was fanthastic. Comparing with other New York hotels I've stayed in, the Chambers' room (and mine wasn't one of the best) was spacious and pamperring with very good amenites and a "rain" shower, flip flops and bath robe. Every spot in the room and the hotel has something unique and beautifull. The location is great - between the 5th and the 6th Ave a few minutes walk distance to 2 different Metro lines, 5 minutes walk to the Central Park. I loved it, I recommend it by all means and I will definitely stay there again whenever I return to New York. Just don't take the supershuttle from JFK - the Chambers is the last on their route and it took about 2 hours to get there - In a way I enjoyed it too :) .

  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Michal539
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChambersNewYork, General Manager at Chambers Hotel, responded to this review, 18 August 2014
And isn't, Michal539, finding exactly what you were looking for a fine thing indeed?

Many thanks on sharing your enthusiasm, it is surely appreciated.

Sorry about your long time into town, but you sound like a true traveler, enjoying the trip as much as the destination. If next time you prefer speed, we can always arrange an automobile to pick you up.

Ty ( not to worry on the spelling) is a fine fellow, one among many of our fine folks and I will surely let him know your appreciation.

Many thanks again and we hope to see you soon,

Ansell Hawkins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waltham, Massachusetts
2 reviews
Reviewed 14 August 2014

Chambers is by far the quietest NYC hotel I've ever stayed in - didn't hear 1 siren or horn the entire night. Also, staff was very friendly and helpful and Ma Peche was incredible! I'd definitely stay here again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Averym83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChambersNewYork, General Manager at Chambers Hotel, responded to this review, 18 August 2014
Hello Averymn83,

Many thanks on your kind words, they are greatly appreciated.

We do have an absolutely amazing group of people working at Chambers and Má Pêche is dead on, too.

Let us know when you want to stay again and we will be delighted in helping you find a few other hidden gems. like the very best burger in town or the quietest, most romantic postage stamp park a lovely amble away.

Yours kindly,

Ansell Hawkins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 August 2014

This is the 2nd time that we've stayed at the Chambers and our only complaint is the construction noise across the street which cannot be helped. On our last day, we checked out and kept our bags in a storage area by the front desk as we had a late flight out. Just as we were heading back to the hotel to get our bags, the craziest rain storm happened and our cell phones gave warnings of flash floods. Of course, in that situation, there were absolutely no cabs available and we couldn't just hang out in a store waiting for the rain to stop as we had to get to the airport. We arrived at the hotel looking like 3 drowned rats and the staff ( especially Mara Robin) could not have been more helpful. They explained that the hotel was full so they couldn't give us a room to use to shower and change but they let us use a private washroom as well as an office. They came running with towels and then Mara brought us each a Chambers tank top. We were pretty blown away by the care and service and will stay here on our next NYC visit for sure!!!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank sr328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChambersNewYork, General Manager at Chambers Hotel, responded to this review, 8 August 2014
Dear sr328,

Greetings from tropical New York, though of late we are having some of the finest summer weather in memory. Mara and all here are also some of the finest people one could ever hope to have take care of you.

Our apologies on the noise; New York constantly rebuilding itself, which is one of its charms. It is nearly over, having completed the foundation, the balance is a cakewalk.

We are delighted you like Chambers and thank you for sharing your kind words.

See you soon, travel safely.

Ansell Hawkins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level 6 Contributor
69 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 1,609 helpful votes
Reviewed 4 August 2014

I spent three days at this hotel in june, and I am quite happy with my choice. There is a small but friendly entrance, with a nice relaxing area overlooking the lobby.

The rooms are small, as all NYC rooms seem to be. Nevertheless you have all you need. The people working here, is perhaps the best thing about the hotel. Very friendly and easy going. Location is convenient, but a bit noisy.

The hotel is in my opinion soon ready for refurbishing. Quite a lot of ware and tare, but not so much that it will ruin your experience.

Worth a stay, but not as special that it maybe used to be.

  • Stayed June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Imedvindfranord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChambersNewYork, General Manager at Chambers Hotel, responded to this review, 5 August 2014
Dear Imedvindfranord,

Thank you kindly for your words of praise and cautions on Chambers special-ness. We certainly do have a fine staff and we are very fortunate in that.

I encourage you to contact me with your concerns of the hotel's maintenance. We have very specifically chosen materials that may read as being less than finished in our design. We have attempted to reflect the somewhat rough (applied plaster walls, unfinished sprinkler heads ) world of industrial lofts and juxtaposed this against the finest linens, window treatments and Tibetan wool carpeting.

In all events, I would be delighted speaking with you and meeting you should you choose, and we certainly hope that you will, return to Chambers.

Again, thank you for sharing your observations,

Kindly,

Ansell Hawkins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bermuda
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 July 2014

I just read through the recent and positive reviews of the Chambers hotel. I can't add much more to the others you'll read here except to say, "me too, I agree".

Exceptional in many ways. Great area near central park. Clean. I felt extremely safe here.

I would take exception to the review regarding limited concierge services, although I think the reference was to not having bus schedules. We relied VERY heavily on the concierge, Jose. If you were running the hotel, Jose is the guy you want to be the face of your business. Energetic, personable, helpful and just awesome, there was nothing he could not provide. Jose made recommendations, worked hard to get us the best reservations and even went to the trouble of ordering us a glass of champagne to welcome us at the restaurant. This is amazing service and this all adds up to a memorable stay.

Searching for critique, my worst complaint may be that there was no iron in the room. I don't think we were alone, another guest we talked to also didn't have an iron. But like everything else at this hotel, they intend on catering to your needs. An iron will be brought to you on short notice. they also don't have a gym in the hotel, but they provide that service through a nearby gym facility - so it's even better than in-house gyms.

Of the many hundreds (thousands?) of places to stay in and near New York, I don't think we'd look further than returning to the Chambers on our next trip to the city.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank BDAMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChambersNewYork, General Manager at Chambers Hotel, responded to this review, 30 July 2014
Hello BDAMark,

Thank you.

Jose is absolutely terrific and we are thrilled he is ever at our front doors.

Please do visit New York again and surely let me know; I'll have an iron and tea waiting.

Yours kindly,

Ansell Hawkins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
the Quin
the Quin
#39 of 467 in New York City
2,697 reviews
Midtown
1 Hotel Central Park
1 Hotel Central Park
#26 of 467 in New York City
1,250 reviews
Midtown
AKA Central Park
AKA Central Park
#227 of 467 in New York City
439 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Sherry-Netherland Hotel
The Sherry-Netherland Hotel
#8 of 467 in New York City
691 reviews
Midtown
The Blakely New York
The Blakely New York
#138 of 467 in New York City
1,402 reviews
Midtown
WestHouse Hotel New York
WestHouse Hotel New York
#103 of 467 in New York City
1,602 reviews
Show Prices
Show Prices
Show Prices

Been to Chambers Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chambers Hotel

Property: Chambers Hotel
Address: 15 W 56th St, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#51 Romantic Hotel in New York City
#110 Business Hotel in New York City
#112 Luxury Hotel in New York City
#141 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Chambers Hotel 4*
Number of rooms: 77
Official Description (provided by the hotel):
Chambers is just off Fifth Avenue on 56th Street in the heart of midtown Manhattan and steps from the most prestigious shopping area in the world, museums and Central Park, offers a seamless fusion of uptown luxury and downtown cool. With a relaxed, attentive culture of service, Chambers is one of New York’s most alluring and chic hotels. Within its 72 rooms and 5 suites you will find an oasis of calm amid the hustle and bustle of one of the most exciting cities in the world. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Priceline, Preferred Hotels, Ctrip TA, Ebookers, Agoda, Hotels.com, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Chambers Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chambers Hotel New York City
Chambers New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing