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“Exceeded Expectations!”

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Crosby Street Hotel
Ranked #5 of 467 Hotels in New York City
Certificate of Excellence
texas
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Exceeded Expectations!”
Reviewed 14 April 2010

Love the Crosby! The decor, the rooms, the service, the location all top notch. It is a little pricey compared to other hotels, but would definately spend the money again and stay here. Located on a quiet street right in the heart of SOHO. Employees made you feel welcome and right at home. Rooms and bed were extremely comfortable. Love the floor to ceiling windows. Slept great! Will definately return!

  • Stayed March 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank texmiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New York, NY
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 April 2010

The hotel is gorgeous, and in the perfect location on a quiet street in SoHo. Whimsical design lends a fun but still elegant atmosphere to every space, from the lobby to the guest rooms, even the bathroom. The service, however, was wretched. The staff appears to consist of 20-something hipsters from Williamsburg who have been forced to work because they ran through their trust funds. I really have to blame poor management here because there seem to be plenty of staff standing around doing very little, and everything seems disorganized. For example, service at breakfast was at a glacial pace (over an hour from being seated to getting our bill on two separate mornings). They could not seem to keep the buffet stocked. Housekeeping could not honor simple requests. The concierge(s) don't seem to be familiar with the city and seemed annoyed that I would disturb them from surfing the internet to answer a simple question. A call to room service in mid-afternoon went unanswered. These are not minor details and point to a lack of direction and supervision. This hotel's management and staff would require a major change in attitude before I would consider staying again.

  • Stayed April 2010, travelled as a couple
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Helpful?
7 Thank uitsmijter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 10 April 2010

I already adore the Knightsbridge Hotel of Firmdale Group so i was really looking forward to see this, i was really not disapointed.Great decor, great service, great food!!
Definetely my place to stay for future trips to New York

  • Stayed April 2010, travelled with family
    • Value
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Helpful?
1 Thank cariocaHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ascot,
Level 6 Contributor
285 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed 7 April 2010

I have to admit to being a regular at Firmdale hotels - Haymarket, Knightsbridge, Soho in London, so i was looking forward to a trip to New York with guests at staying at Crosby Street.

It is every bit as good as the London properties - it has all the individuality and quirky elements that make Firmdale one of the coollest hotel groups right not and yet it also has its location in SoHo New York and an undeiable American edge to the buzz.

The rooms are not cheap but some of the best in New York in terms of comfort, amenity and style and probably the best beds I have ever slept in throughout the US. They are also quiet and the floor to ceiling windows give a real loft-style feel.

The staff are just fantastic and concierge was right on the money in response to every request.

The restaurant is good value and really buzzing with a young and arty crowd. Service is a little slow by New York standards but of a very high standard.

  • Stayed March 2010, travelled on business
    • Value
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Helpful?
3 Thank Sue-and-Steve-Ascot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level 6 Contributor
143 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 25 March 2010

My husband and I stayed here for 3 nights on the recommendation of a friend. What a truly beautiful experience we had. Nothing was any trouble for the staff. The first room, while lovely, was a little masculine for my taste so I asked if I could change to something prettier. The Luxury room we moved to was light & bright with lime green & white walls & bedhead on the 6th floor. The bed was huge and so comfortable. Full height windows which actually opened slightly if you wanted fresh air - a bonus in any hotel. Bathroom had 2 basins (although the first room only had one basin in bathroom) and large walk in shower. Plenty of white fluffy towells and lots of Miller Harris toilettries. We were given complimentary water, a little "sleep well" spray and a mini Miller Harris candle. Bar Fridge was full of Dylan Candy Bars, 1/2 bottles of champers, Dean & Deluca nuts and a map of Soho.

My plane was leaving late in the afternoon so I asked if it was possible for a late check out. No problem whatsoever - I could keep the room until 3.00 at no extra charge.

I had lunch in the restaurant twice and loved it and we also had breakfast twice. Wi fi is free - another bonus.

Cant wait to go back. It is rare to find a hotel that ticks all the boxes like this one.

  • Stayed March 2010, travelled as a couple
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Helpful?
2 Thank Leer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 6 Contributor
106 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 15 March 2010

We spent four nights at Crosby Street hotel for a leisure/ business trip in March 2010. We're familiar with the Covent Garden hotel in London so knew Crosby Street was going to be pretty special. It still surpassed our expectations. The decor is fantastic - creative, tasteful, contemporary and stylish, whilst also feeling extremely welcoming and comfortable. The staff were incredible - helpful, friendly and proactive. We really had an amazing time. If only all hotels could be like this...!

  • Stayed March 2010, travelled with family
    • Value
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Helpful?
2 Thank KateJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONDON
Level 6 Contributor
140 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 15 March 2010

My husband I usually stay at the Mercer Hotel but decided this was the year to stay somewhere different and so glad we did. Great Hotel, excellent location, very quirky interior, loved our room where the walls were covered in dark grey pinstripe material, with pink accessories, small bathroom with only a shower though - I didn't look to see if some rooms have baths. We had snacks in the restaurant/bar which were very good and late night drinks - atmosphere is buzzy without being intrusive - I loved this hotel, I can't praise it enough and it's great that Soho now has a hotel that is slightly weird and wacky and does not subscribe to the usual sleek modern industrial look of other hotels in the area like the Soho Grand, which I liked and my husband hated and 60 thompson which my husband liked and I didn't. Price wise, I think it is just slightly cheaper that the Mercer but the exchange rate being what it is, everything is expensive.

  • Stayed March 2010, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank shoegirlat44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crosby Street Hotel

Property: Crosby Street Hotel
Address: 79 Crosby Street, New York City, NY 10012
Region: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 467 Hotels in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Crosby Street Hotel 5*
Number of rooms: 86
Official Description (provided by the hotel):
Crosby Street Hotel is situated on a quiet cobbled street in the heart of New York's vibrant SoHo neighbourhood. There are 86 bedrooms and suites over 11 floors. Interior design by Kit Kemp reflects a fresh, contemporary style. There is The Crosby Bar, a private leafy garden, guest drawing room, several stylish private event and meeting rooms, a luxurious 99 seat screening room and fully equipped gym. ... more   less 
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