We booked a suite upgrade using spg points, arrived at four, and were treated to a very nice cocktail when our room was not quite ready. Our one bedroom suite was really two interconnecting rooms with the Murphy bed folded up in the second room, which, after reading the reviews left me feeling a bit let down ( no terrace, big bathtubs etc), but hey, it was a points upgrade so what the heck?
At check in there was the usual Starwood platinum theater of "what newspaper would you prefer in the morning?". Oddly, never did get a newspaper without asking at the front desk. And then when the Sunday Times was all consumed, the front desk further asked our room number and said they would find and deliver one. Alas, no NYT.
Enough of any criticism. But at the rates The Chatwal commands, I trust management raeds thses review and puts them to constructive use.
Staff were uniformly friendly and very helpful. Ali, our room butler was great explaining the very high tech room controls and hotel features. I am not sure what else a room butler does for a guest, but Ali was both enthusiastic and knowledgeable about the property. Ali clearly prides himself on his workplace and the hotel.
Nicholas Mullen, the concierge, was both accomplished and excellent. He obtained very difficult to obtain restaurant reservations at Le Bernardin for a civilized hour, and was knowledgeable and very professional.
The Lambs Club is a good restaurant, with a nice wine list, excellent service, and good menu. For prix theater, it was a great choice. Breakfast was similarly well done, at reasonable, for this property, prices.
The Kashwere Spa is small aka intimate with three treatment rooms, but the staff were excellent, the treatments superlative, and while expensive, we received great value.
The hotel architecture is appealing, with the subtext of Stanford White and Thierry Despont interiors. Your room will compare favorably to the very best in terms of decor' and technology. We have enjoyed the Four Seasons, various Affinia proprerties, and others.
Matching the boutique nature with Starwood benefits means that this hotel will likely do well. Thank you to Ali, Mr. Mullen, the spa staff, various bar tenders (mixologists), housekeeping et al. We enjoyed our stay. Mrs. Rowingman thought it was a wonderful spot, and isn't that what counts? Please read my criticisms as "the little stuff". But at the room rates commanded by the Chatwal, it is always the little stuff isn't it? I look forward to our next stay.
- Official Description (provided by the hotel):
- The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more less
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- Also Known As:
- The Chatwal Hotel New York City