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“Very comfortable, smaller choice in NYC” 4 of 5 bubbles
Review of The Chatwal, A Luxury Collection Hotel, New York

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The Chatwal, A Luxury Collection Hotel, New York
Ranked #43 of 467 Hotels in New York City
Certificate of Excellence
Washington DC
Level Contributor
145 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Very comfortable, smaller choice in NYC”
4 of 5 bubbles Reviewed 18 July 2011

We booked a suite upgrade using spg points, arrived at four, and were treated to a very nice cocktail when our room was not quite ready. Our one bedroom suite was really two interconnecting rooms with the Murphy bed folded up in the second room, which, after reading the reviews left me feeling a bit let down ( no terrace, big bathtubs etc), but hey, it was a points upgrade so what the heck?

At check in there was the usual Starwood platinum theater of "what newspaper would you prefer in the morning?". Oddly, never did get a newspaper without asking at the front desk. And then when the Sunday Times was all consumed, the front desk further asked our room number and said they would find and deliver one. Alas, no NYT.

Enough of any criticism. But at the rates The Chatwal commands, I trust management raeds thses review and puts them to constructive use.

Staff were uniformly friendly and very helpful. Ali, our room butler was great explaining the very high tech room controls and hotel features. I am not sure what else a room butler does for a guest, but Ali was both enthusiastic and knowledgeable about the property. Ali clearly prides himself on his workplace and the hotel.

Nicholas Mullen, the concierge, was both accomplished and excellent. He obtained very difficult to obtain restaurant reservations at Le Bernardin for a civilized hour, and was knowledgeable and very professional.

The Lambs Club is a good restaurant, with a nice wine list, excellent service, and good menu. For prix theater, it was a great choice. Breakfast was similarly well done, at reasonable, for this property, prices.

The Kashwere Spa is small aka intimate with three treatment rooms, but the staff were excellent, the treatments superlative, and while expensive, we received great value.

The hotel architecture is appealing, with the subtext of Stanford White and Thierry Despont interiors. Your room will compare favorably to the very best in terms of decor' and technology. We have enjoyed the Four Seasons, various Affinia proprerties, and others.

Matching the boutique nature with Starwood benefits means that this hotel will likely do well. Thank you to Ali, Mr. Mullen, the spa staff, various bar tenders (mixologists), housekeeping et al. We enjoyed our stay. Mrs. Rowingman thought it was a wonderful spot, and isn't that what counts? Please read my criticisms as "the little stuff". But at the room rates commanded by the Chatwal, it is always the little stuff isn't it? I look forward to our next stay.

Room Tip: I wish I knew. My suite was really two adjoining rooms with a folded up Murphy bed in the second ro...
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  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rowingman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,088 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (293)
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English first
Clarksville, Tennessee
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 18 July 2011

This was between my wife and I our 5th stay at The Chatwal, and every single time they exceed our expectations and experiences of the previous visit. The professionalism of the Limo arranged to meet us a the airport, the greeting and private escort to the room make a check in procedure that is unparalleled in the Hotel industry, the suite couldn't be more perfect. Everything you could wish for is provided for you on a grand scale. I cannot say enough good things about this property to make your stay in NYC a relaxing and comfortable experience. If there is anything additional you need no matter how small or how big the concierge will be able to arrange it prior to your arrival or supply it while visiting. Your dreams will be fulfilled!

  • Stayed July 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ClarksvilleTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 16 July 2011

Been to hundreds of hotels and this one is definitely top shelf. Can't say enough. Service, attitude, location, ambiance, food and drink. No detail is overlooked.

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank weeeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 July 2011

I had my parents and another guest visiting me (I live in NYC) and they stayed at the Chatwal. They usually stay at the St. Regis but I had them at the Chatwal for this trip and they will be staying at the Chatwal from now on. The rooms are beautiful. Stunning really. The service is also above the quality you find at the best hotels in the world. It is really more comparable to the butler services you would find at private villa's and resorts. I highly recommend this hotel.

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HarrisonH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
5 of 5 bubbles Reviewed 12 July 2011

What an amazing experience, after being in New York 5 times before, this time was our most favorite.....it was completed by the great hotel accommodation, top class bathroom, amazing friendly staff, scrumptious food in the restaurant and extremely helpful with a wealth of knowledge from the conceige. Definitely somewhere to return SOON.

Room Tip: we loved being on 44th street, to open the window and feel the energy every morning was amazing
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  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michele312578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cordoba, Spain
1 review
5 of 5 bubbles Reviewed 12 July 2011

The hotel was in an excellent location, a 30 seconds walk to Times Square, closes to metro station and all the shows.

The building itself is old in keeping with traditional architecture but inside it kitted out with modern design and convenientes.

The room was very spacious with a superb bathroom which included TV. The room was perfectly clean and comportable.

The in-room service was perfect and breakfast was delicious. I would highly recommend it and definitely go back.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank curritovitae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 10 July 2011

I'm a frequent Starwood user and this hotel came up in my wife and I's search for hotels in New York. I'm so glad we booked here. It was a wonderful stay. The rooms are first class and this is the first time I can say the rooms were actually better than the photos depict. The service was excellent as well. We will be staying here again on our next visit.

  • Stayed July 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jj0802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chatwal, A Luxury Collection Hotel, New York

Property: The Chatwal, A Luxury Collection Hotel, New York
Address: 130 W 44th St, New York City, NY 10036-4011
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in New York City
#19 Romantic Hotel in New York City
#36 Luxury Hotel in New York City
#40 Business Hotel in New York City
#84 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Chatwal, A Luxury Collection Hotel, New York 5*
Number of rooms: 76
Official Description (provided by the hotel):
The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more   less 
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Also Known As:
The Chatwal Hotel New York City

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