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The Chatwal, A Luxury Collection Hotel, New York
Ranked #44 of 467 Hotels in New York City
Certificate of Excellence
new orleans la
Level 4 Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Fabulous ...”
Reviewed 8 March 2012

My new hotel in NY.. If you want upscale accommodations, this is the one... Definitely on my return list.. Brandon, thank you !!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank purple003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,159 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (304)
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Old Bridge, New Jersey
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 March 2012

Location, Location, Location! Comfortable, clean, elegant hotel. Fabulous helpful staff, friendly courtesous waiters in dining area and delilcious breakfast.
Stayed one night and will def come again. We were upgraded to Deluxe room with Terrace. Despite the cold, my husband and I took advantage of terrace with our morning coffee and complimentary NY Times.
Can't say enough about this wonderful hotel. Also checked the Bedbug Registry and there were absolutely no reports. The bathroom is justed beautiful with a wonderful heated toilet. The Shower was huge and to die for. Highly recommendd!!

Room Tip: ask if any upgrades are available
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance M, Front Office Supervisor at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, 3 March 2012
Dear Joanne E,

Thank you for sharing your recent experiences from The Chatwal Hotel.

I am pleased that you enjoyed your meal at The Lambs Club, indulged in our oversized bathrooms, and had pleasant interactions with our staff.

We sincerely appreciate your feedback and your kind words. We do hope we have the pleasure of welcoming you back to The Chatwal in the near future.

Cordially,
Lance Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Ontario, Canada
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 March 2012

Arrived very late at night due to weather complications and were sent to our Grand Deluxe guestroom. The room was lovely and the bed one of the most comfortable that I have ever slept in. The toilet seat and other amenities were all of the 5 star caliber.

The problem was the service. My wife is in a small manual wheelchair and we need help in opening and closing front doors. The staff (including doorman and bellboy) were congregated around the check-in every time we entered or left the hotel laughing and talking to each other. We were never once acknowledged or helped entering or leaving the hotel until we checked out and a nice gentleman ran down and opened the door for us. We noticed other guests with same problem: leaving the hotel through the heavy front doors without assistance.

There are certainly elements of a 5 star hotel at the Chatwal, but the service was more Holiday Inn Express and the staff more interested in each other than in any guests.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank FlannyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance M, Front Office Supervisor at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, 3 March 2012
Dear FlannyT,

I want to thank you for sharing the details of your recent stay at The Chatwal Hotel.

We will be reviewing the concerning issues that you have brought to our attention regarding our staff. We take a tremendous amount of pride in the level of service we provide, and this is not the typical service we are known for.

On another note, I am happy to hear you enjoyed the amenities of your room.

Again I would like to thank you for bringing this matter to our attention and for any inconvenience you may have experienced. If there is anything further you would like to discuss, please do not hesitate to contact me directly at lmiller@thechatwalny.com, or to call the hotel directly at 212.764.6200 and ask for Lance.

Sincerely,
Lance Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sudbury, Massachusetts
Level 6 Contributor
115 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 20 February 2012

The Chatwal is a Stanford White Building that was originally a theater club - the Lambs Club.
The lobby, bar and restaurant (also named the Lambs Club) are completely restored and gorgeous. The staff are very courteous and enthusiastic.
The bathrooms are great - glittering chocolate tiles, mirrored walls, double sinks, TOTO toilets - which wash front and/or back and dry all on a heated soft seat.
Climate control is excellent- everything can be done from a dock next to the bed -
Downside of the Chatwal? The furniture is ridiculous - large leather padded things without much storage. The desk tries to double as a make-up station - all the plugs for computers etc are inside the drawer which opens from the top so every time you want to plug in you have to remove your devices from the top of the desk ( I often wonder what the design people are thinking when they do the furnishings.) The side tables are a one drawer pieces taking up a lot of floor space for the base which is a chrome x -

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ronnieK K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 19 February 2012

Our friends used Starwood points to book our rooms for a weekend stay in NYC. Our room was the nicest we have had in NYC! The late night drinks in the bar were wonderful, maid service exceptional, extremely comfortable beds, delicious brunch & outstanding friendly service. Our daughter decided to stay with us on the last night (she lives in Sunnyside) and housekeeping had a roll away bed in our room within minutes. The location is close to Rockefeller Center.
We will definitely return!!

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank summersoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 February 2012

certainly this hotel is beautiful with everything well thought out, but what continues to make the difference for me is how warm, friendly and helpful the staff are. Not the sarcastic, snotty, arrogant and sarcastic fake friendly you find in Italy, but true warmth. the rooms are serene with just the right amount of refined trendy that makes you feel like you are staying in "a nicer hotel". The gym is small, but it has what you need for a workout, and besides it windows on the pool area, which is quite beautiful. My boss (female) had spa treatments and said they were heavenly, friendly and effective. there was jugs of ice water, fruits and juices in the gym area, and the whole environment was tended and very clean. far above average.

  • Stayed June 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisa m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance M, Front Office Supervisor at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, 23 February 2012
Dear lisa m,

Thank you for taking the time to share the details of your recent stay.

I am delighted to read you had such an enjoyable experience with us. We look forward to welcoming you back to The Chatwal Hotel.

Sincerely,
Lance Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 February 2012

It's hard to know what to expect in midtown New York. The Chatwal turned out to be a great experience.
We were greeted very warmly, staff very respectful and courteous. We were also greeted by the head butler, Brandon, who made us feel very welcome. It certainly felt like our satisfaction was important to everyone there. We were greeted warmly whenever we returned from a day's outing. Room Service breakfast was great. It arrived quickly and probably just as good, if not better, than any restaurant in the area! Only wish we had gone to The Lamb's Club too.
We stayed in a junior suite. Beautiful room, size is compensated for by decor and amenities. The room is equipped with automated controls (drapes, lighting) which were a bit frustrating as the touch screen was not very sensitive. Overall though, that was a small thing compared to the whole experience.
Would return in a heartbeat!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMG949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance M, Front Office Supervisor at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, 14 February 2012
Dear AMG949,

Thank you for sharing the details of your recent stay at The Chatwal Hotel. I have read your review and am delighted to know you enjoyed your time with us.

We do hope we have to privilege of welcoming you back to The Chatwal, next time you are in New York City.

Sincerely,
Lance Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chatwal, A Luxury Collection Hotel, New York

Property: The Chatwal, A Luxury Collection Hotel, New York
Address: 130 W 44th St, New York City, NY 10036-4011
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in New York City
#19 Romantic Hotel in New York City
#40 Business Hotel in New York City
#40 Luxury Hotel in New York City
#82 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Chatwal, A Luxury Collection Hotel, New York 5*
Number of rooms: 76
Official Description (provided by the hotel):
The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more   less 
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Also Known As:
The Chatwal Hotel New York City

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